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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
83,018
Konsumentenverhalten
79,890
Russland
47,994
Russia
47,215
Polen
34,894
Poland
34,719
Theorie
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Theory
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Relationship marketing
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Online retailing
5,618
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5,615
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5,406
Social Web
4,830
Social web
4,830
EU-Staaten
4,560
EU countries
4,556
Online-Marketing
4,537
Internet marketing
4,528
Service quality
4,434
Brand
4,323
Markenartikel
4,304
Einzelhandel
4,294
Retail trade
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Welt
3,832
World
3,830
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3,747
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
Ahn, Jiseon
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
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7
Kim, Woo Gon
7
Lee, Seonjeong
7
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AĖTERNA
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Finansovyj Universitet
1
Friedrich-Schiller-Universität Jena
1
Górnośląska Wyższa Szkoła Handlowa Im. Wojciecha Korfantego
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Južnyj federalʹnyj universitet
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Naučno-Praktičeskaja Konferencija "Banki, Processy, Standarty, Kačestvo" <7, 2011>
1
Naučno-Praktičeskaja Konferencija Povyšenie Funkcionalʹnoj Roli Bankovskoj Sistemy Čerez Ulučšenie Kačestva Ee Dejatelʹnosti: Upravlenie Biznes-Processami v Banke Rossii i Kreditnych Organizacijach <3, 2006, Ufa>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Robert Schuman Centre for Advanced Studies
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
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Journal of retailing and consumer services
231
International journal of hospitality management
205
Journal of business research : JBR
120
The journal of services marketing
106
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
76
Services marketing quarterly
65
Journal of travel and tourism marketing
64
The service industries journal
63
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Service business
36
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
31
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
International journal of services, economics and management
26
Psychology & marketing
26
Journal of service research
25
The TQM journal : the international review of organizational improvement
25
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of service theory and practice
19
Marketing intelligence & planning
19
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ECONIS (ZBW)
4,384
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1
Benchmarking holiday experience : the case of senior tourists
Johann, Maria
;
Panchapakesan Padma
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1860-1875
Persistent link: https://www.econbiz.de/10011548175
Saved in:
2
Factors influencing the choice and quality assessment of hotel facilities in
Poland
Ozimek, Irena
;
Szlachciuk, Julita
;
Kulykovets, Olena
; …
- In:
Folia oeconomica Stetinensia : FOS
17
(
2017
)
1
,
pp. 170-181
Persistent link: https://www.econbiz.de/10011780390
Saved in:
3
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
Saved in:
4
The needs of Muslim hotel customers : evidence from Russian guests
Shnyrkova, Anna
;
Predvoditeleva, Marina
- In:
Journal of Islamic marketing
13
(
2022
)
1
,
pp. 133-160
Persistent link: https://www.econbiz.de/10012797425
Saved in:
5
Hotel customer segmentation according to eco-service quality perception : the case of Russian tourists
Aksu, Akın
;
Albayrak, Tahir
;
Caber, Meltem
- In:
Journal of hospitality and tourism insights
5
(
2022
)
3
,
pp. 501-514
Persistent link: https://www.econbiz.de/10013272792
Saved in:
6
The impact of e-service quality and e-satisfaction on users' loyalty to TikTok in
Russia
and China
Chen, Lu
;
Sokolovskiy, Konstantin
;
Zhang, Mengze
; …
- In:
Journal of marketing communications
30
(
2024
)
6
,
pp. 702-716
Persistent link: https://www.econbiz.de/10015052734
Saved in:
7
Interpreting value in the customer service experience using customer-dominant logic
Tynan, Caroline
;
McKechnie, Sally
;
Hartley, Stephanie
- In:
Journal of marketing management : MM
30
(
2014
)
9/10
,
pp. 1058-1081
Persistent link: https://www.econbiz.de/10010411295
Saved in:
8
Drivers of customer behavioral intentions and the relationship with service quality in specific industry contexts
Veloso, Cláudia Miranda
;
Sousa, Bruno
- In:
The international review of retail, distribution and …
32
(
2022
)
1
,
pp. 43-58
Persistent link: https://www.econbiz.de/10012873358
Saved in:
9
Event quality, perceived value, satisfaction and behavioural intentions in an event context
Armbrecht, John
- In:
Scandinavian journal of hospitality and tourism
21
(
2021
)
2
,
pp. 169-191
Persistent link: https://www.econbiz.de/10012517165
Saved in:
10
Topics and research trends of health clubs management : will innovation be part of the fitness industry research interests?
Miragaia, Dina Alexandra Marques
;
Constantino, Magda Sousa
- In:
International journal of sport management and marketing …
19
(
2019
)
1/2
,
pp. 129-146
Persistent link: https://www.econbiz.de/10012059501
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