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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
83,528
Konsumentenverhalten
80,401
Theorie
9,785
Theory
9,757
Relationship marketing
9,148
Beziehungsmarketing
9,086
Brand management
7,647
Markenführung
7,602
Culture
7,600
Brand image
6,775
Markenimage
6,728
Kultur
6,579
Customer satisfaction
5,766
Online retailing
5,645
Online-Handel
5,641
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5,579
USA
5,338
United States
4,970
Social Web
4,877
Social web
4,877
Online-Marketing
4,553
Internet marketing
4,543
Deutschland
4,528
Service quality
4,492
Brand
4,381
Markenartikel
4,368
Einzelhandel
4,210
Germany
4,207
Retail trade
4,186
Electronic Commerce
3,668
Werbewirkung
3,644
Advertising effects
3,618
Verbraucherverhalten
3,592
E-commerce
3,557
Experiment
3,500
Emotion
3,285
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Sammlung
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Bilgihan, Anil
12
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Kim, Woo Gon
8
Lu, Lu
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Kim, Jinkyung Jenny
7
Lee, Seonjeong
7
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National Bureau of Economic Research
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Springer Fachmedien Wiesbaden
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
230
International journal of hospitality management
213
Journal of business research : JBR
121
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
66
Journal of travel and tourism marketing
65
The service industries journal
64
Cogent business & management
48
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
38
Journal of service management
33
Tourism management : research, policies, practice
33
Asia Pacific journal of marketing and logistics
32
International journal of quality and service sciences
30
The international journal of bank marketing : IJBM
29
International journal of services, economics and management
28
International journal of services and operations management
27
Journal of air transport management
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of service research
26
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
25
Journal of hospitality and tourism insights
24
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of services and operations management : IJSOM
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Quality management journal : QMJ
20
Journal of Asian finance, economics and business : JAFEB
19
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ECONIS (ZBW)
4,428
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1
The market route to higher education in UAE : its rationales and implications
Bhayani, Ali
- In:
International review on public and non-profit marketing
11
(
2014
)
1
,
pp. 75-87
Persistent link: https://www.econbiz.de/10010338712
Saved in:
2
An empirical study of the relationship between shopping environment, customer perceived value, satisfaction, and loyalty in the UAE malls context
El-Adly, Mohammed Ismail
;
Eid, Riyad
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 217-227
Persistent link: https://www.econbiz.de/10011528677
Saved in:
3
Measuring the perceived value of malls in a non-Western context : the case of the UAE
El-Adly, Mohammed Ismail
;
Eid, Riyad
- In:
International journal of retail & distribution management
43
(
2015
)
9
,
pp. 849-869
Persistent link: https://www.econbiz.de/10011456588
Saved in:
4
Customer incivility and customer problem-solving behaviour in frontline employees : testing a moderated mediation model
Bani-Melhem, Shaker
;
Abu Khait, Rawan
;
Faridahwati Mohd …
- In:
Total quality management & business excellence
33
(
2022
)
3
,
pp. 278-296
Persistent link: https://www.econbiz.de/10013166863
Saved in:
5
Factors influencing patient loyalty to outpatient medical services : an empirical analysis of the UAE's government healthcare system
Dayan, Mumin
;
Al Kuwaiti, Ibrahim A.
;
Husain, Zafar
; …
- In:
International journal of quality & reliability management
39
(
2022
)
1
,
pp. 176-203
Persistent link: https://www.econbiz.de/10013169330
Saved in:
6
E-government adoption and user's satisfaction : an empirical investigation
Athmay, ALaa Aldin A. AL
;
Fantazy, Kamel
;
Kumar, Vinod
- In:
EuroMed journal of business
11
(
2016
)
1
,
pp. 57-83
Persistent link: https://www.econbiz.de/10011567863
Saved in:
7
Personal touch or convenient tech? : an investigation of customer channel preferences in retail banking
Ayyagari, Madhavi
;
Parahoo, Sanjai K.
- In:
International journal of financial services management …
9
(
2018
)
2
,
pp. 103-118
Persistent link: https://www.econbiz.de/10011914143
Saved in:
8
Bank image in the UAE : comparing Islamic and conventional banks
Tamimi, Hussain A. Hassan al-
;
Lafi, Adel Shehadah
; …
- In:
Islamic finance : principles, performance and prospects
,
(pp. 46-65)
.
2016
Persistent link: https://www.econbiz.de/10011617420
Saved in:
9
Dimensions of the perceived value of malls : Muslim shoppers' perspective
El-Adly, Mohammed Ismail
;
Eid, Riyad
- In:
International journal of retail & distribution management
45
(
2017
)
1
,
pp. 40-56
Persistent link: https://www.econbiz.de/10011621614
Saved in:
10
Modeling customer experience with public sector smartphone apps : a mixed methods study in the UAE
AlJanahi, Alia
;
Parahoo, Sanjai Kumar
- In:
International review on public and non-profit marketing
20
(
2023
)
4
,
pp. 813-827
Persistent link: https://www.econbiz.de/10014437256
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