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~subject:"Dienstleistungssektor"
~subject:"Firm performance"
~subject:"Welt"
~type_genre:"Article in journal"
~type_genre:"Government document"
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Dienstleistungssektor
Firm performance
Welt
Großbritannien
31,499
United Kingdom
31,423
Bibliometrics
13,360
Bibliometrie
13,288
Customer satisfaction
10,506
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10,496
Service quality
6,198
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2,082
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1,932
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1,696
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1,593
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1,486
Job satisfaction
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1,363
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1,362
Comparison
1,301
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1,298
Quality management
1,213
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Gallouj, Fai͏̈z
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14
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12
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11
Edvardsson, Bo
11
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11
Kindström, Daniel
11
McColl-Kennedy, Janet R.
11
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11
Rahman, Zillur
11
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10
Chan, Kam C.
10
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10
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10
Miles, Ian D.
10
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10
Williams, Colin C.
10
Cheng, T. C. E.
9
Huang, Ming-Hui
9
Raddats, Chris
9
Stare, Metka
9
Wirtz, Jochen
9
Wyszkowska-Kuna, Joanna
9
Buckley, Peter J.
8
Meliciani, Valentina
8
Talib, Faisal
8
Altinay, Levent
7
Bosch, Gerhard
7
Boussebaa, Mehdi
7
Brady, Michael K.
7
Daim, Tugrul U.
7
Daniels, Peter W.
7
Fu, Na
7
Gill, Amarjit
7
Illeris, Sven
7
Jaakkola, Elina
7
Kohtamäki, Marko
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Thailand / Samnakngān sathiti hǣng chāt
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International Labour Conference
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UNCTAD
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Macau / Direcção dos Serviços de Estatística e Censos
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Philippinen / National Statistics Office
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Instituto Nacional de Estadística, Geografía e Informática <México>
4
Istituto Nazionale di Statistica
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Großbritannien / Department of Trade and Industry
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Instituto Nacional de Estadística <Madrid>
3
Instituto Nacional de Estadísticas <Santiago de Chile>
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Japan / Tōkeikyoku
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Norwegen / Statistisk sentralbyrå
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2
Instituto Brasileiro de Geografía e Estatística / Departamento de Comércio e Serviços
2
Internationale Arbeitsorganisation / Sectoral Activities Programme
2
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The service industries journal
272
Journal of business research : JBR
131
The journal of services marketing
89
International journal of production economics
65
Industrial marketing management : the international journal for industrial and high-tech firms
60
Journal of service management
59
Service business
58
Journal of service research : JSR
53
Research policy : policy, management and economic studies of science, technology and innovation
51
Journal of retailing and consumer services
48
International journal of hospitality management
46
Technological forecasting & social change : an international journal
45
International journal of services technology and management
43
Structural change and economic dynamics : SC+ED
40
Regional studies
39
The international journal of human resource management
39
Applied economics
38
Applied economics letters
35
International journal of services and operations management
35
European journal of operational research : EJOR
34
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
34
International journal of production research
32
Economics of innovation and new technology
30
The journal of business & industrial marketing
30
Journal of service research
29
Services marketing quarterly
28
International business review : the official journal of the European International Business Academy
26
International journal of innovation management
26
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
26
International journal of contemporary hospitality management
25
Management decision : MD
25
Technovation : the international journal of technological innovation, entrepreneurship and technology management
25
Cogent business & management
24
International journal of services, economics and management
24
Journal of world business : JWB
24
Management international review : mir ; journal of international business
24
The world economy : the leading journal on international economic relations
24
Small business economics : an entrepreneurship journal
23
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
23
Growth and change : a journal of urban and regional policy
22
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ECONIS (ZBW)
8,220
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1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
5
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
6
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
9
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
10
Creating an effective self-managed service climate for frontline service employees
Van Esch, Patrick
;
Arli, Denni
;
Gheshlaghi, Mahnaz
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305212
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