//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Dienstleistungssektor"
~subject:"Firm performance"
~type_genre:"Article in journal"
~type_genre:"Collection of articles written by one author"
~type_genre:"Government document"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service work and service worke...
Similar by subject
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungssektor
Firm performance
Großbritannien
31,701
United Kingdom
31,621
Bibliometrics
13,386
Bibliometrie
13,314
Customer satisfaction
10,525
Kundenzufriedenheit
10,515
Service quality
6,206
Dienstleistungsqualität
6,204
Consumer behaviour
6,114
Konsumentenverhalten
6,114
Service industry
5,772
USA
5,247
United States
5,241
Relationship marketing
4,964
Beziehungsmarketing
4,963
Deutschland
3,840
Germany
3,832
Theory
2,931
Theorie
2,918
Frankreich
2,295
France
2,290
Innovation
2,173
EU countries
2,088
EU-Staaten
2,087
Estimation
1,959
Schätzung
1,959
Customer service
1,727
Kundenservice
1,712
Welt
1,614
World
1,614
Japan
1,497
Unternehmenserfolg
1,369
Job satisfaction
1,365
Arbeitszufriedenheit
1,364
Comparison
1,309
Vergleich
1,306
Quality management
1,213
Qualitätsmanagement
1,212
more ...
less ...
Online availability
All
Undetermined
2,309
Free
558
Type of publication
All
Article
6,295
Book / Working Paper
380
Journal
170
Type of publication (narrower categories)
All
Article in journal
Collection of articles written by one author
Government document
Aufsatz in Zeitschrift
6,389
Graue Literatur
2,158
Non-commercial literature
2,158
Aufsatz im Buch
1,571
Book section
1,571
Working Paper
1,400
Arbeitspapier
1,262
Collection of articles of several authors
572
Sammelwerk
572
Amtsdruckschrift
438
Hochschulschrift
410
Thesis
327
Statistik
292
Aufsatzsammlung
251
Statistics
240
Konferenzschrift
202
Case study
149
Fallstudie
149
No longer published / No longer aquired
129
Conference proceedings
119
Bibliografie enthalten
116
Bibliography included
116
Article
70
Conference paper
61
Konferenzbeitrag
61
Advisory report
56
Gutachten
56
Dissertation u.a. Prüfungsschriften
44
Mehrbändiges Werk
43
Multi-volume publication
43
Forschungsbericht
34
Lehrbuch
34
Research Report
33
Textbook
29
Handbook
23
Handbuch
23
Sammlung
23
more ...
less ...
Language
All
English
6,062
German
375
French
142
Spanish
103
Italian
49
Russian
24
Dutch
15
Polish
15
Portuguese
15
Hungarian
14
Swedish
11
Finnish
9
Slovak
8
Malay (macrolanguage)
7
Arabic
6
Czech
6
Chinese
6
Korean
5
Norwegian
5
Thai
5
Afrikaans
4
Bulgarian
4
Danish
3
Japanese
3
Romanian
3
Slovenian
3
Ukrainian
3
Serbian
2
Azerbaijani
1
Modern Greek (1453-)
1
Indonesian
1
Lithuanian
1
Albanian
1
more ...
less ...
Author
All
Gallouj, Fai͏̈z
18
Rubalcaba-Bermejo, Luis
17
Kowalkowski, Christian
16
Witell, Lars
14
Gustafsson, Anders
12
Djellal, Faridah
11
Edvardsson, Bo
11
Gebauer, Heiko
11
Kindström, Daniel
11
McColl-Kennedy, Janet R.
11
O'Cass, Aron
11
Rahman, Zillur
11
Cuadrado Roura, Juan R.
10
Evangelista, Rinaldo
10
Miles, Ian D.
10
Savona, Maria
10
Williams, Colin C.
10
Cheng, T. C. E.
9
Huang, Ming-Hui
9
Raddats, Chris
9
Stare, Metka
9
Wirtz, Jochen
9
Wyszkowska-Kuna, Joanna
9
Meliciani, Valentina
8
Talib, Faisal
8
Altinay, Levent
7
Bosch, Gerhard
7
Brady, Michael K.
7
Daniels, Peter W.
7
Fu, Na
7
Gill, Amarjit
7
Illeris, Sven
7
Jaakkola, Elina
7
Kohtamäki, Marko
7
Maroto Sánchez, Andrés
7
Morikawa, Masayuki
7
O'Regan, Nicholas
7
Philippe, Jean
7
Río Gómez, Clemente del
7
Schröder, Christoph
7
more ...
less ...
Institution
All
Europäische Kommission / Statistisches Amt
19
OECD
17
USA / Bureau of the Census
12
Europäische Kommission
9
Malaysia / Jabatan Perangkaan
7
Thailand / Samnakngān sathiti hǣng chāt
7
Centre on Transnational Corporations
6
UNCTAD
6
Deutschland / Statistisches Bundesamt
5
Frankreich / Commissariat Général du Plan
5
Institut national de la statistique et des études économiques <Frankreich>
5
Macau / Direcção dos Serviços de Estatística e Censos
5
Philippinen / National Statistics Office
5
Instituto Nacional de Estadística, Geografía e Informática <México>
4
Istituto Nazionale di Statistica
4
Südafrika / Central Statistical Service
4
Südkorea / Tong gye cheong
4
Ungarn / Központi Statisztikai Hivatal
4
Europäische Kommission / Generaldirektion Beschäftigung, Arbeitsbeziehungen und Soziale Angelegenheiten
3
Europäische Kommission / Generaldirektion Wirtschaft und Finanzen
3
Hong Kong / Business Services Statistics Section
3
Instituto Nacional de Estadística <Madrid>
3
Instituto Nacional de Estadísticas <Santiago de Chile>
3
Japan / Tōkeikyoku
3
Norwegen / Statistisk sentralbyrå
3
Singapur / Department of Statistics
3
USA / Bureau of Labor Statistics
3
Centro studi investimenti sociali
2
Europäische Kommission / Generaldirektion Beschäftigung und Soziales
2
Europäischer Wirtschafts- und Sozialausschuss
2
Frankreich / Commission Nationale de l'Industrie
2
Frankreich / Direction de l'architecture et de l'urbanisme
2
Institut national de la statistique et des études économiques <Frankreich> / Service interrégional Antilles-Guyane
2
Instituto Brasileiro de Geografía e Estatística / Departamento de Comércio e Serviços
2
Internationale Arbeitsorganisation / Sectoral Activities Programme
2
Internationales Arbeitsamt
2
Jordanien / Dāʾirat al-Iḥṣāʾāt al-ʿĀmma
2
Macau
2
Norwegen
2
Schweden / Tjänstebeskattningsutredningen
2
more ...
less ...
Published in...
All
The service industries journal
271
Journal of business research : JBR
115
The journal of services marketing
89
International journal of production economics
63
Industrial marketing management : the international journal for industrial and high-tech firms
59
Journal of service management
59
Service business
58
Journal of service research : JSR
53
Journal of retailing and consumer services
48
International journal of hospitality management
43
International journal of services technology and management
42
Structural change and economic dynamics : SC+ED
39
The international journal of human resource management
39
Regional studies
36
International journal of services and operations management
34
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
34
European journal of operational research : EJOR
32
Research policy : policy, management and economic studies of science, technology and innovation
31
The journal of business & industrial marketing
30
Journal of service research
29
Services marketing quarterly
28
Technological forecasting & social change : an international journal
28
Applied economics
27
Economics of innovation and new technology
26
International journal of innovation management
26
International journal of production research
26
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
25
Applied economics letters
24
International journal of services, economics and management
24
Management decision : MD
22
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
22
Growth and change : a journal of urban and regional policy
21
International journal of contemporary hospitality management
21
Management international review : mir ; journal of international business
21
Papeles de economía española
21
Small business economics : an entrepreneurship journal
21
Technovation : the international journal of technological innovation, entrepreneurship and technology management
21
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
21
The world economy : the leading journal on international economic relations
21
Información comercial española : ICE : revista de economía
20
more ...
less ...
Source
All
ECONIS (ZBW)
6,845
Showing
1
-
10
of
6,845
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
5
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
6
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
9
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
10
Creating an effective self-managed service climate for frontline service employees
Van Esch, Patrick
;
Arli, Denni
;
Gheshlaghi, Mahnaz
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305212
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->