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~subject:"Dienstleistungssektor"
~subject:"Firm performance"
~type_genre:"Article in journal"
~type_genre:"Government document"
~type_genre:"Non-commercial literature"
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Dienstleistungssektor
Firm performance
Großbritannien
46,806
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1,861
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18
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14
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14
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12
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12
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Miles, Ian D.
11
O'Cass, Aron
11
Philippe, Jean
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Rahman, Zillur
11
Serafica, Ramonette B.
11
Stehrer, Robert
11
Tyers, Rodney
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Bloom, Nicholas
10
Bosch, Gerhard
10
Evangelista, Rinaldo
10
Fiorini, Matteo
10
Girma, Sourafel
10
Gornig, Martin
10
Meliciani, Valentina
10
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10
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10
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10
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Asian Development Bank
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The service industries journal
271
Journal of business research : JBR
115
The journal of services marketing
89
International journal of production economics
63
Industrial marketing management : the international journal for industrial and high-tech firms
59
Journal of service management
59
Service business
58
Journal of service research : JSR
53
Journal of retailing and consumer services
48
Discussion paper
44
International journal of hospitality management
43
International journal of services technology and management
42
Structural change and economic dynamics : SC+ED
39
The international journal of human resource management
39
Regional studies
36
Working paper
36
Discussion paper series / IZA
35
International journal of services and operations management
34
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
34
European journal of operational research : EJOR
32
Research policy : policy, management and economic studies of science, technology and innovation
31
The journal of business & industrial marketing
30
Working paper / National Bureau of Economic Research, Inc.
30
Discussion paper / Centre for Economic Policy Research
29
Journal of service research
29
Policy research working paper : WPS
28
Services marketing quarterly
28
Technological forecasting & social change : an international journal
28
Applied economics
27
ZEW discussion papers
27
Economics of innovation and new technology
26
International journal of innovation management
26
International journal of production research
26
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
25
Applied economics letters
24
International journal of services, economics and management
24
Management decision : MD
22
RIETI discussion paper series
22
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
22
Growth and change : a journal of urban and regional policy
21
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ECONIS (ZBW)
8,602
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1
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8,602
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1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
5
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
6
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
9
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
10
Creating an effective self-managed service climate for frontline service employees
Van Esch, Patrick
;
Arli, Denni
;
Gheshlaghi, Mahnaz
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305212
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