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~subject:"Dienstleistungssektor"
~subject:"Firm performance"
~type_genre:"Article in journal"
~type_genre:"Government document"
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Service work and service worke...
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Dienstleistungssektor
Firm performance
Großbritannien
31,325
United Kingdom
31,254
Bibliometrics
13,040
Bibliometrie
12,965
Customer satisfaction
10,353
Kundenzufriedenheit
10,342
Service quality
6,117
Dienstleistungsqualität
6,114
Consumer behaviour
5,986
Konsumentenverhalten
5,986
Service industry
5,711
USA
5,182
United States
5,176
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4,865
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4,864
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3,781
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3,773
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2,864
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2,851
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2,272
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2,269
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2,133
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2,067
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2,066
Estimation
1,923
Schätzung
1,923
Customer service
1,687
Kundenservice
1,671
Welt
1,560
World
1,560
Japan
1,482
Job satisfaction
1,345
Arbeitszufriedenheit
1,344
Unternehmenserfolg
1,339
Comparison
1,290
Vergleich
1,288
Quality management
1,203
Qualitätsmanagement
1,202
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6,208
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376
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6,302
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2,147
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2,147
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1,557
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1,557
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1,389
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1,251
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572
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457
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410
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327
Statistik
292
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249
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240
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201
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149
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149
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116
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70
Advisory report
56
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56
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54
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54
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43
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34
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Gallouj, Fai͏̈z
18
Rubalcaba-Bermejo, Luis
17
Kowalkowski, Christian
16
Witell, Lars
14
Gustafsson, Anders
12
Djellal, Faridah
11
Edvardsson, Bo
11
Gebauer, Heiko
11
Kindström, Daniel
11
McColl-Kennedy, Janet R.
11
O'Cass, Aron
11
Rahman, Zillur
11
Cuadrado Roura, Juan R.
10
Evangelista, Rinaldo
10
Miles, Ian D.
10
Savona, Maria
10
Williams, Colin C.
10
Cheng, T. C. E.
9
Huang, Ming-Hui
9
Stare, Metka
9
Wirtz, Jochen
9
Wyszkowska-Kuna, Joanna
9
Meliciani, Valentina
8
Raddats, Chris
8
Talib, Faisal
8
Altinay, Levent
7
Bosch, Gerhard
7
Brady, Michael K.
7
Daniels, Peter W.
7
Fu, Na
7
Gill, Amarjit
7
Illeris, Sven
7
Jaakkola, Elina
7
Kohtamäki, Marko
7
Maroto Sánchez, Andrés
7
Morikawa, Masayuki
7
O'Regan, Nicholas
7
Philippe, Jean
7
Río Gómez, Clemente del
7
Schröder, Christoph
7
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Europäische Kommission / Statistisches Amt
19
OECD
17
USA / Bureau of the Census
12
Europäische Kommission
9
Malaysia / Jabatan Perangkaan
7
Thailand / Samnakngān sathiti hǣng chāt
7
Centre on Transnational Corporations
6
UNCTAD
6
Deutschland / Statistisches Bundesamt
5
Frankreich / Commissariat Général du Plan
5
Institut national de la statistique et des études économiques <Frankreich>
5
Macau / Direcção dos Serviços de Estatística e Censos
5
Philippinen / National Statistics Office
5
Europäische Kommission / Generaldirektion Wirtschaft und Finanzen
4
Instituto Nacional de Estadística, Geografía e Informática <México>
4
Istituto Nazionale di Statistica
4
Südafrika / Central Statistical Service
4
Südkorea / Tong gye cheong
4
Ungarn / Központi Statisztikai Hivatal
4
Europäische Kommission / Generaldirektion Beschäftigung, Arbeitsbeziehungen und Soziale Angelegenheiten
3
Hong Kong / Business Services Statistics Section
3
Instituto Nacional de Estadística <Madrid>
3
Instituto Nacional de Estadísticas <Santiago de Chile>
3
Japan / Tōkeikyoku
3
Norwegen / Statistisk sentralbyrå
3
Singapur / Department of Statistics
3
USA / Bureau of Labor Statistics
3
Centro studi investimenti sociali
2
Europäische Kommission / Generaldirektion Beschäftigung und Soziales
2
Europäischer Wirtschafts- und Sozialausschuss
2
Frankreich / Commission Nationale de l'Industrie
2
Frankreich / Direction de l'architecture et de l'urbanisme
2
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2
Instituto Brasileiro de Geografía e Estatística / Departamento de Comércio e Serviços
2
Internationale Arbeitsorganisation / Sectoral Activities Programme
2
Internationales Arbeitsamt
2
Jordanien / Dāʾirat al-Iḥṣāʾāt al-ʿĀmma
2
Macau
2
Norwegen
2
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2
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Published in...
All
The service industries journal
270
Journal of business research : JBR
110
The journal of services marketing
89
International journal of production economics
63
Journal of service management
59
Industrial marketing management : the international journal for industrial and high-tech firms
58
Service business
58
Journal of service research : JSR
53
Journal of retailing and consumer services
48
International journal of hospitality management
43
International journal of services technology and management
42
Structural change and economic dynamics : SC+ED
39
The international journal of human resource management
39
Regional studies
36
International journal of services and operations management
34
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
34
Research policy : policy, management and economic studies of science, technology and innovation
31
European journal of operational research : EJOR
30
The journal of business & industrial marketing
30
Services marketing quarterly
28
Technological forecasting & social change : an international journal
28
Applied economics
27
Journal of service research
27
Economics of innovation and new technology
26
International journal of innovation management
26
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
25
International journal of production research
24
International journal of services, economics and management
24
Applied economics letters
23
Management decision : MD
22
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
22
Growth and change : a journal of urban and regional policy
21
International journal of contemporary hospitality management
21
Management international review : mir ; journal of international business
21
Papeles de economía española
21
Small business economics : an entrepreneurship journal
21
Technovation : the international journal of technological innovation, entrepreneurship and technology management
21
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
21
Información comercial española : ICE : revista de economía
20
International journal of quality & reliability management
20
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ECONIS (ZBW)
6,754
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1
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1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
5
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
6
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
The complementarity of frontline service employee creativity and attention to detail in service delivery
Sok, Phyra
;
Sok, Keo Mony
;
Danaher, Tracey S.
;
Danaher, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10011916526
Saved in:
9
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
10
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
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