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~subject:"Dienstleistungssektor"
~subject:"Service industry"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Bibliografie enthalten"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Subject
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Dienstleistungssektor
Service industry
USA
Großbritannien
32,028
United Kingdom
31,858
Bibliometrics
13,370
Bibliometrie
13,299
Customer satisfaction
10,573
Kundenzufriedenheit
10,563
Service quality
6,222
Dienstleistungsqualität
6,220
Consumer behaviour
6,121
Konsumentenverhalten
6,121
United States
5,391
Relationship marketing
5,039
Beziehungsmarketing
5,038
Deutschland
4,206
Germany
4,177
Theory
3,276
Theorie
3,264
Frankreich
2,350
France
2,339
Innovation
2,197
EU countries
2,020
EU-Staaten
2,019
Estimation
1,951
Schätzung
1,951
Customer service
1,821
Kundenservice
1,806
Welt
1,667
World
1,665
Japan
1,522
Firm performance
1,375
Job satisfaction
1,374
Unternehmenserfolg
1,374
Arbeitszufriedenheit
1,373
Comparison
1,339
Vergleich
1,338
Qualitätsmanagement
1,235
Quality management
1,233
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Online availability
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Undetermined
2,370
Free
507
Type of publication
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Article
9,961
Book / Working Paper
683
Journal
213
Type of publication (narrower categories)
All
Article in journal
Bibliografie enthalten
Fallstudie
Statistik
Textbook
Aufsatz in Zeitschrift
10,026
Graue Literatur
4,477
Non-commercial literature
4,477
Working Paper
3,491
Arbeitspapier
3,099
Aufsatz im Buch
2,309
Book section
2,309
Collection of articles of several authors
1,132
Sammelwerk
1,132
Hochschulschrift
909
Thesis
711
Amtsdruckschrift
556
Government document
556
Aufsatzsammlung
547
Konferenzschrift
400
Bibliography included
358
Statistics
247
Conference proceedings
246
Case study
215
No longer published / No longer aquired
133
Advisory report
102
Gutachten
102
Article
94
Collection of articles written by one author
81
Sammlung
81
Conference paper
80
Dissertation u.a. Prüfungsschriften
80
Konferenzbeitrag
80
Lehrbuch
66
Mehrbändiges Werk
62
Multi-volume publication
62
Reprint
60
Bibliografie
58
Forschungsbericht
54
Research Report
53
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English
9,558
German
750
French
207
Spanish
119
Italian
74
Russian
28
Hungarian
22
Dutch
22
Polish
19
Portuguese
17
Swedish
10
Czech
9
Slovak
8
Malay (macrolanguage)
7
Arabic
6
Chinese
6
Korean
5
Thai
5
Undetermined
5
Afrikaans
4
Bulgarian
4
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4
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4
Japanese
4
Norwegian
3
Romanian
3
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3
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3
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2
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2
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1
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1
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1
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1
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1
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Author
All
Gallouj, Fai͏̈z
21
Broadberry, Stephen N.
16
Kowalkowski, Christian
16
Rubalcaba-Bermejo, Luis
16
Kanas, Angelos
14
Witell, Lars
14
Gil-Alaña, Luis A.
13
Peel, David
13
Djellal, Faridah
12
Edvardsson, Bo
12
Gustafsson, Anders
12
McColl-Kennedy, Janet R.
12
O'Mahony, Mary
12
Gebauer, Heiko
11
Hamori, Shigeyuki
11
Kindström, Daniel
11
MacDonald, Ronald
11
Sarno, Lucio
11
Ark, Bart van
10
Bekaert, Geert
10
Daniels, Peter W.
10
Evangelista, Rinaldo
10
Jang, Soocheong
10
Laband, David N.
10
O'Cass, Aron
10
Savona, Maria
10
Walsh, Gianfranco
10
Bosch, Gerhard
9
Cheng, T. C. E.
9
Cuadrado Roura, Juan R.
9
Han, Heesup
9
Raddats, Chris
9
Rahman, Zillur
9
Stare, Metka
9
Williams, Colin C.
9
Wirtz, Jochen
9
Wyszkowska-Kuna, Joanna
9
Altinay, Levent
8
Blundell, Richard W.
8
Burkhauser, Richard V.
8
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Institution
All
Europäische Kommission / Statistisches Amt
19
USA / Bureau of the Census
12
Institut national de la statistique et des études économiques <Frankreich>
7
Malaysia / Jabatan Perangkaan
7
Nordrhein-Westfalen / Landesamt für Datenverarbeitung und Statistik
7
Thailand / Samnakngān sathiti hǣng chāt
7
Statistik Austria
6
Deutschland / Statistisches Bundesamt
5
Macau / Direcção dos Serviços de Estatística e Censos
5
Nordrhein-Westfalen
5
Philippinen / National Statistics Office
5
Europäische Kommission
4
Hong Kong / Business Services Statistics Section
4
Instituto Nacional de Estadística, Geografía e Informática <México>
4
Singapur / Department of Statistics
4
Südafrika / Central Statistical Service
4
Südkorea / Tong gye cheong
4
Zentrum für Europäische Wirtschaftsforschung
4
Europäische Gemeinschaften / Kommission / Statistisches Amt
3
Instituto Nacional de Estadística <Madrid>
3
Instituto Nacional de Estadísticas <Santiago de Chile>
3
Istituto Nazionale di Statistica
3
Japan / Tōkeikyoku
3
USA / Bureau of Labor Statistics
3
Verband der Vereine Creditreform
3
Österreich
3
Bayern
2
Federal Reserve Bank of St. Louis
2
Information und Technik Nordrhein-Westfalen <Düsseldorf> / Geschäftsbereich Statistik
2
Institut national de la statistique et des études économiques <Frankreich> / Service interrégional Antilles-Guyane
2
Instituto Brasileiro de Geografia e Estatística
2
Instituto Brasileiro de Geografía e Estatística / Departamento de Comércio e Serviços
2
Jordanien / Dāʾirat al-Iḥṣāʾāt al-ʿĀmma
2
Macau
2
Norwegen
2
Norwegen / Statistisk sentralbyrå
2
Organisation for Economic Co-operation and Development
2
Saarland
2
Saarland / Statistisches Amt
2
Saarland / Statistisches Landesamt
2
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Published in...
All
The service industries journal
274
Journal of business research : JBR
115
The journal of services marketing
101
Applied economics
84
Industrial marketing management : the international journal for industrial and high-tech firms
67
Journal of international money and finance
66
International journal of production economics
64
International journal of hospitality management
63
Journal of service research : JSR
63
Service business
61
Journal of retailing and consumer services
60
Journal of service management
60
Economics letters
48
Research policy : policy, management and economic studies of science, technology and innovation
48
The American economic review
47
Services marketing quarterly
44
International journal of services technology and management
43
Structural change and economic dynamics : SC+ED
42
The international journal of human resource management
41
Regional studies
40
Applied financial economics
39
The review of economics and statistics
39
European journal of operational research : EJOR
37
Technological forecasting & social change : an international journal
37
International journal of services and operations management
36
Economics of innovation and new technology
35
The economic journal : the journal of the Royal Economic Society
35
Economic modelling
34
The journal of economic history
34
The journal of business & industrial marketing
33
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
32
Applied economics letters
31
Managing service quality : MSQ ; an international journal
31
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
30
Journal of macroeconomics
30
The journal of finance : the journal of the American Finance Association
30
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
30
Journal of money, credit and banking : JMCB
29
Journal of service research
29
Technovation : the international journal of technological innovation, entrepreneurship and technology management
29
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Source
All
ECONIS (ZBW)
10,841
USB Cologne (EcoSocSci)
16
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10,857
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1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
5
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
6
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
The complementarity of frontline service employee creativity and attention to detail in service delivery
Sok, Phyra
;
Sok, Keo Mony
;
Danaher, Tracey S.
;
Danaher, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10011916526
Saved in:
9
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
10
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
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