Narrow search
Showing 1 - 6 of 6
Cover Image
The impact of other customers on customer citizenship behavior
Yi, Youjae; Gong, Taeshik; Lee, Hyojin - In: Psychology & marketing 30 (2013) 4, pp. 341-356
Persistent link: https://www.econbiz.de/10009737737
Cover Image
A review of customer citizenship behaviors in the service context
Gong, Taeshik; Yi, Youjae - In: The service industries journal 41 (2021) 3/4, pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Cover Image
Customer response toward employees' emotional labor in service industry settings
Gong, Taeshik; Park, Jungkun; Hyun, Hyowon - In: Journal of retailing and consumer services 52 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012132182
Cover Image
Do employee citizenship behaviors lead to customer citizenship behaviors? : the roles of dual identification and service climate
Chan, Kimmy Wa; Gong, Taeshik; Zhang, Ruixue; Zhou, Mingjian - In: Journal of service research : JSR 20 (2017) 3, pp. 259-274
Persistent link: https://www.econbiz.de/10011736761
Cover Image
Influence of dysfunctional customer behavior on depersonalization and service sabotage in the service industry
Lee, Kangcheol; Gong, Taeshik - In: Services marketing quarterly 44 (2023) 4, pp. 309-329
Persistent link: https://www.econbiz.de/10014418079
Cover Image
The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye; Yi, Youjae - In: Psychology & marketing 40 (2023) 7, pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940