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Dienstleistungssektor
Service quality
21,755
Dienstleistungsqualität
20,837
Customer satisfaction
15,531
Kundenzufriedenheit
13,875
Consumer behaviour
7,337
Konsumentenverhalten
7,138
Relationship marketing
6,930
Beziehungsmarketing
6,866
Qualitätsmanagement
2,793
Quality management
2,744
Wirtschaftsprüfung
2,490
Financial audit
2,488
Krankenhaus
1,926
Hospital
1,920
USA
1,726
United States
1,700
Health care
1,638
Gesundheitsversorgung
1,598
Customer service
1,493
Deutschland
1,408
Kundenservice
1,390
Germany
1,384
Theory
1,329
Theorie
1,328
Product quality
1,305
Online retailing
1,298
Online-Handel
1,298
customer satisfaction
1,298
Gesundheitswesen
1,287
Produktqualität
1,285
Health care system
1,272
Job satisfaction
1,204
Arbeitszufriedenheit
1,200
service quality
1,194
Satisfaction
1,190
Service industry
1,168
Electronic Commerce
1,097
E-commerce
1,082
Hotel industry
1,046
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Undetermined
564
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149
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Article
971
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198
Journal
1
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915
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915
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60
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60
Graue Literatur
32
Non-commercial literature
32
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26
Working Paper
26
Hochschulschrift
24
Collection of articles of several authors
21
Sammelwerk
21
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15
Conference paper
13
Konferenzbeitrag
13
Aufsatzsammlung
11
Case study
9
Fallstudie
9
Bibliografie enthalten
4
Bibliography included
4
Nachschlagewerk
3
Reference book
3
Systematic review
3
Übersichtsarbeit
3
Bibliografie
2
Conference proceedings
2
Guidebook
2
Konferenzschrift
2
Ratgeber
2
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1
Amtsdruckschrift
1
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1
Festschrift
1
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1
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1
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1
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1
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English
1,109
German
59
French
1
Italian
1
Dutch
1
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1
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Rahman, Zillur
10
Talib, Faisal
9
Wirtz, Jochen
8
Brady, Michael K.
6
Dahlgaard-Park, Su Mi
6
McColl-Kennedy, Janet R.
6
Qureshi, M. N.
6
Gustafsson, Anders
5
Huang, Ming-Hui
5
Kowalkowski, Christian
5
O'Cass, Aron
5
Rust, Roland T.
5
Anderson, Laurel
4
Barnes, Donald C.
4
Calabrese, Armando
4
Cheng, T. C. E.
4
Edvardsson, Bo
4
Fisk, Raymond P.
4
Gong, Taeshik
4
Izogo, Ernest Emeka
4
Jaakkola, Elina
4
Kindström, Daniel
4
Kumar, Raj
4
Le Nguyen Hau
4
Mende, Martin
4
Ostrom, Amy L.
4
Rayburn, Steven W.
4
Rosenbaum, Mark
4
Sharma, Piyush
4
Sirianni, Nancy J.
4
Sousa, Rui
4
Söderlund, Magnus
4
Tai, Yang-Fei
4
Ukko, Juhani
4
Voorhees, Clay M.
4
Witell, Lars
4
Wünderlich, Nancy V.
4
Yee, Rachel W. Y.
4
Yeung, Andy C. L.
4
Aksoy, Lerzan
3
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World Bank
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Al-Gehaz Al-Qawmy l-Tanzeem Al-Etisalat
1
British Council
1
Center for Leading Innovation & Cooperation
1
Deutsches Institut für Normung
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
FAU University Press ein Imprint der Universität Erlangen-Nürnberg / Universitätsbibliothek
1
Fidschi
1
Forschungsgemeinschaft Qualitätssicherung
1
Frankreich / Commissariat Général du Plan
1
Freie Universität Berlin
1
Friedrich-Alexander-Universität Erlangen-Nürnberg
1
Great Britain / Ministry of Health
1
International Conference on Services Management <North Cyprus)>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Verlag Dr. Kovač
1
World Bank Group
1
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Published in...
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The journal of services marketing
46
The service industries journal
37
Journal of business research : JBR
32
Journal of retailing and consumer services
28
Journal of service research : JSR
27
International journal of hospitality management
26
Journal of service management
24
Services marketing quarterly
20
Journal of service research
19
Service business
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
International journal of production economics
15
Industrial marketing management : the international journal for industrial and high-tech firms
13
International journal of quality and service sciences
12
International journal of services and operations management
12
International journal of contemporary hospitality management
11
International journal of quality & reliability management
11
Journal of service theory and practice : JSTP
11
European journal of operational research : EJOR
9
International journal of services and operations management : IJSOM
9
Journal of the Academy of Marketing Science
9
International journal of productivity and quality management : IJPQM
8
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
8
Benchmarking : an international journal ; BIJ
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
Managing service quality : MSQ ; an international journal
7
Psychology & marketing
7
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
International journal of services technology and management
6
The TQM journal : the international review of organizational improvement
6
Total quality management & business excellence
6
European journal of marketing : EJM
5
International journal of business excellence
5
International journal of production research
5
International journal of services, economics and management
5
Journal of air transport management
5
Journal of hospitality marketing & management
5
Journal of marketing
5
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
5
Journal of service theory and practice
5
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ECONIS (ZBW)
1,169
USB Cologne (EcoSocSci)
1
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1
Managing the Mayo Clinic brand : a case study in staff-developed service performance standards
Kennedy, Denise M.
- In:
The journal of brand management : an international journal
26
(
2019
)
5
,
pp. 538-549
Persistent link: https://www.econbiz.de/10012060162
Saved in:
2
Managing retention in service relationships
Aflaki, Sam
;
Popescu, Ioana
- In:
Management science : journal of the Institute for …
60
(
2014
)
2
,
pp. 415-433
Persistent link: https://www.econbiz.de/10010258805
Saved in:
3
Drivers of customer satisfaction and loyalty in service industries
Erjavec, Hana Šuster
;
Dmitrovič, Tanja
;
Povalej …
- In:
Journal of business economics and management
17
(
2016
)
5
,
pp. 810-823
Persistent link: https://www.econbiz.de/10011625874
Saved in:
4
An empirical study on the cellular subscribers churn, selection factors and satisfaction with the services
Misra, Richa
;
Sonali Singh
;
Mahajan, Renuka
- In:
International journal of product development : IJPD
23
(
2019
)
2/3
,
pp. 105-121
Persistent link: https://www.econbiz.de/10012105676
Saved in:
5
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
6
The effect of service innovation on service loyalty in post offices
Shaian Kiumarsi
;
Salmi Mohd Isa
;
Jayaraman, Krishnaswamy
; …
- In:
International journal of business innovation and …
21
(
2020
)
1
,
pp. 108-127
Persistent link: https://www.econbiz.de/10012149128
Saved in:
7
The impact of serviceability-oriented dimensions on after-sales service cost and customer satisfaction
Syahrial, Erialdi
;
Suzuki, Hideo
;
Schvaneveldt, Shane J.
- In:
Total quality management & business excellence
30
(
2019
)
11
,
pp. 1257-1281
Persistent link: https://www.econbiz.de/10012199836
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8
The influence of service quality on customer satisfaction and loyalty in B2B technology service industry
Huang, Ping-Lung
;
Lee, Bruce C. Y.
;
Chen, Ching-Chin
- In:
Total quality management & business excellence
30
(
2019
)
13
,
pp. 1449-1465
Persistent link: https://www.econbiz.de/10012199896
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9
Psychological capital in the quick service restaurant industry : a study of unit-level performance
Mathe, Kimberly
;
Scott-Halsell, Sheila
;
Kim, Seontaik
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
7
,
pp. 823-845
Persistent link: https://www.econbiz.de/10011746976
Saved in:
10
The value of measuring customer satisfaction
Cho, Jihoon
;
Aribarg, Anohca
;
Manchanda, Puneet
-
2017
-
This version: January 2017
Persistent link: https://www.econbiz.de/10011741909
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