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Dienstleistungssektor
Service industry
12
Production management
11
Produktionswirtschaft
11
Services
11
Business process management
10
Dienstleistung
10
Innovation
10
Prozessmanagement
10
Service quality
10
Beziehungsmarketing
9
Consumer behaviour
9
Relationship marketing
9
Dienstleistungsqualität
8
Theorie
8
Theory
8
Industrie
7
Konsumentenverhalten
7
Lieferkette
7
Supply chain
7
Welt
7
World
7
Manufacturing strategy
6
Research
6
United Kingdom
6
Benchmarking
5
Customer service
5
Distribution channel
5
Innovation management
5
Kundenservice
5
Manufacturing industries
5
Vertriebsweg
5
Forschung
4
Großbritannien
4
Innovationsmanagement
4
Lieferantenmanagement
4
Manufacturing
4
Modularity
4
Servitization
4
Supplier relationship management
4
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English
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Voss, Christopher A.
7
Sousa, Rui
6
Bowen, David E.
2
Wang, Qiang
2
Wünderlich, Nancy V.
2
Zhao, Xiande
2
Amorim, Marlene
1
Andreassen, Tor W.
1
Baines, Tim
1
Bigdeli, Ali Ziaee
1
Bone, Sterling
1
Castka, Pavel
1
De Keyser, Arne
1
Donovan, Julie
1
Fombelle, Paul W.
1
Gregoire, Yany
1
Gustafsson, Anders
1
Johnston, Robert
1
Kunz, Werner
1
Larivière, Bart
1
Ostrom, Amy L.
1
Parasuraman, A.
1
Patrício, Lia
1
Perks, Helen
1
Rabinovich, Elliot
1
Schroeder, Andreas
1
Silveira, Giovani J. C. da
1
Sirianni, Nancy J.
1
Sodero, Anníbal C.
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Voorhees, Clay M.
1
Walkowiak, Travis
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Witell, Lars
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Zomerdijk, Leonieke G.
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London Business School
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International journal of production economics
2
Journal of business research : JBR
2
Journal of service research : JSR
2
Decision sciences : DS
1
IEEE transactions on engineering management : EM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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ECONIS (ZBW)
12
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1
Reflections on context in service research
Voss, Christopher A.
;
Perks, Helen
;
Sousa, Rui
;
Witell, Lars
- In:
Journal of service management
27
(
2016
)
1
,
pp. 30-36
Persistent link: https://www.econbiz.de/10011482107
Saved in:
2
Service design for experience-centric services
Zomerdijk, Leonieke G.
;
Voss, Christopher A.
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 67-82
Persistent link: https://www.econbiz.de/10003959017
Saved in:
3
Service research priorities in a rapidly changing context
Ostrom, Amy L.
;
Parasuraman, A.
;
Bowen, David E.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
Saved in:
4
Customer orientation and innovation : a comparative study of manufacturing and service firms
Wang, Qiang
;
Zhao, Xiande
;
Voss, Christopher A.
- In:
International journal of production economics
171
(
2016
),
pp. 221-230
Persistent link: https://www.econbiz.de/10011437355
Saved in:
5
Deployment strategies for service innovation
Wang, Qiang
;
Voss, Christopher A.
;
Zhao, Xiande
- In:
IEEE transactions on engineering management : EM
66
(
2019
)
4
,
pp. 514-528
Persistent link: https://www.econbiz.de/10012129810
Saved in:
6
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
7
Customer use of virtual channels in multichannel services : does type of activity matter?
Sousa, Rui
;
Amorim, Marlene
;
Rabinovich, Elliot
; …
- In:
Decision sciences : DS
46
(
2015
)
3
,
pp. 623-657
Persistent link: https://www.econbiz.de/10011476317
Saved in:
8
Capability antecedents and performance outcomes of servitization : differences between basic and advanced services
Sousa, Rui
;
Silveira, Giovani J. C. da
- In:
International journal of operations & production …
37
(
2017
)
4
,
pp. 444-467
Persistent link: https://www.econbiz.de/10011661449
Saved in:
9
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
10
Framing the servitization transformation process : a model to understand and facilitate the servitization journey
Baines, Tim
;
Bigdeli, Ali Ziaee
;
Sousa, Rui
;
Schroeder, …
- In:
International journal of production economics
221
(
2020
),
pp. 1-16
Persistent link: https://www.econbiz.de/10012232907
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