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~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Dienstleistung
8
Dienstleistungsqualität
8
Service quality
8
Services
8
Instandhaltung
6
Maintenance policy
6
Robot
6
Roboter
6
Service industry
5
B-to-B-Marketing
4
Beziehungsmarketing
4
Business-to-business marketing
4
Consumer behaviour
4
Innovation management
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Innovationsmanagement
4
Konsumentenverhalten
4
Relationship marketing
4
Artificial intelligence
3
Customer service
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Kundenservice
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Beziehungsmanagement
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Business-to-business services
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COVID-19
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Customer expectations
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Customer satisfaction
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Deutschland
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Germany
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Health care
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Hospital
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Paluch, Stefanie
5
Kunz, Werner H.
2
Wirtz, Jochen
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Blut, Markus
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Holz, Heiko F.
1
Jörling, Moritz
1
Kies, Alexander
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Pitardi, Valentina
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A Research Agenda for Service Marketing
1
Contemporary Trends in Marketing : Problems, Processes and Prospects
1
Journal of business research : JBR
1
Journal of service management
1
Journal of service research : JSR
1
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ECONIS (ZBW)
5
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1
Contrasting risk perceptions of technology-based service innovations in inter-organizational settings
Paluch, Stefanie
;
Wünderlich, Nancy V.
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2424-2431
Persistent link: https://www.econbiz.de/10011491008
Saved in:
2
"My colleague is a robot" : exploring frontline employees' willingness to work with collaborative service robots
Paluch, Stefanie
;
Tuzovic, Sven
;
Holz, Heiko F.
;
Kies, …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 363-388
Persistent link: https://www.econbiz.de/10012880731
Saved in:
3
Service separation and customer satisfaction : assessing the service separation/customer integration paradox
Paluch, Stefanie
;
Blut, Markus
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 415-427
Persistent link: https://www.econbiz.de/10009782110
Saved in:
4
Intelligent automation, service robots, and AI : the service revolution is in full swing
Kunz, Werner H.
;
Wirtz, Jochen
;
Paluch, Stefanie
- In:
Contemporary Trends in Marketing : Problems, Processes …
,
(pp. 93-110)
.
2023
Persistent link: https://www.econbiz.de/10014338924
Saved in:
5
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
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