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~subject:"Dienstleistungssektor"
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The Impact of Customer Service...
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Dienstleistungssektor
Customer service
3,428
Kundenservice
3,021
Relationship marketing
2,181
Beziehungsmarketing
2,106
Customer satisfaction
1,900
Kundenzufriedenheit
1,625
Service quality
1,620
Consumer behaviour
1,615
Dienstleistungsqualität
1,521
Konsumentenverhalten
1,503
Customer loyalty
1,045
Kundenbindung
963
Customer retention
915
customer loyalty
485
Deutschland
459
Germany
457
Beschwerdemanagement
363
Complaint management
361
Theory
324
Theorie
323
Service industry
284
Kundendienst
270
Retail trade
252
USA
248
Einzelhandel
242
Emotion
231
United States
226
Electronic Commerce
224
customer satisfaction
217
Online retailing
208
Online-Handel
207
Dienstleistung
206
E-commerce
196
Brand management
172
Bank
171
Markenführung
166
Marketing
164
Lieferantenmanagement
156
Supplier relationship management
156
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All
Undetermined
139
Free
26
Type of publication
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Article
238
Book / Working Paper
52
Type of publication (narrower categories)
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Article in journal
218
Aufsatz in Zeitschrift
218
Aufsatz im Buch
19
Book section
19
Hochschulschrift
11
Thesis
9
Collection of articles of several authors
7
Sammelwerk
7
Bibliografie enthalten
6
Bibliography included
6
Graue Literatur
5
Non-commercial literature
5
Aufsatzsammlung
4
Case study
3
Conference proceedings
3
Fallstudie
3
Konferenzschrift
3
Arbeitspapier
2
Working Paper
2
Company information
1
Firmeninformation
1
Guidebook
1
Ratgeber
1
Systematic review
1
Übersichtsarbeit
1
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Language
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English
259
German
30
Undetermined
2
Author
All
Gouthier, Matthias H. J.
4
Gustafsson, Anders
4
Sirianni, Nancy J.
4
Subramony, Mahesh
4
Wirtz, Jochen
4
Barnes, Donald C.
3
Bowen, David E.
3
Brady, Michael K.
3
Georgiev, Marin
3
McColl-Kennedy, Janet R.
3
Terziev, Venelin
3
Asante, Daniel
2
Asante, Eric Adom
2
Banabakova, V.
2
Berthon, Pierre R.
2
Brengman, Malaika
2
Chase, Richard B.
2
Christ-Brendemühl, Sonja
2
Collier, Joel E.
2
Dasu, Sriram
2
Edvardsson, Bo
2
Eilert, Meike
2
Enquist, Bo
2
Frei, Frances X.
2
Gauquier, Laurens de
2
Hill, Sally Rao
2
Izogo, Ernest Emeka
2
Kwamega, Michael
2
Mathies, Christine
2
Medler-Liraz, Hana
2
Mehdorn, Hartmut
2
Meuter, Matthew L.
2
Mudambi, Susan M.
2
Otero-Neira, Carmen
2
Palmeira, Mauricio
2
Paluch, Stefanie
2
Pitt, Leyland F.
2
Ricard, Line
2
Rust, Roland T.
2
Schlatter, Cornelia
2
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Institution
All
Fördergesellschaft Marketing an der Universität Augsburg
1
Symposium Oeconomicum <11, 1998, Münster (Westf)>
1
Published in...
All
The journal of services marketing
22
Journal of business research : JBR
13
Journal of retailing and consumer services
11
Journal of service management
9
Journal of service research
9
The service industries journal
8
International journal of hospitality management
7
Journal of service research : JSR
6
International journal of contemporary hospitality management
5
Journal of the Academy of Marketing Science
4
Psychology & marketing
3
Australasian marketing journal
2
Business process management journal
2
Cogent business & management
2
European journal of marketing
2
European journal of marketing : EJM
2
International journal of quality and service sciences
2
International journal of services and operations management
2
International journal of services and standards
2
International journal of services, economics and management
2
Journal of Contemporary Issues in Business and Government
2
Journal of air transport management
2
Journal of service theory and practice
2
Journal of service theory and practice : JSTP
2
Managing service quality : MSQ ; an international journal
2
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
2
Operations management : a strategic approach
2
Operations research
2
The journal of applied business research
2
Total quality management & business excellence
2
A Research Agenda for Service Marketing
1
Advances in business and management forecasting
1
Asia Pacific journal of marketing and logistics
1
Asian business & management
1
Athens journal of business & economics : AJBE
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Benchmarking : an international journal ; BIJ
1
Business horizons
1
California management review
1
Decision sciences : DS
1
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Source
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ECONIS (ZBW)
286
USB Cologne (EcoSocSci)
4
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290
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1
Predicting customer retention in discrete and continuous services
Watts, Helen
- In:
Markt- und Absatzprognosen : Modelle, Methoden, Anwendung
,
(pp. 89-106)
.
2015
Persistent link: https://www.econbiz.de/10010488972
Saved in:
2
A study on customer satisfaction towards the after sales services in the context of automobiles in chennai
William Robert. P
;
Rahul R
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 1115-1122
Persistent link: https://www.econbiz.de/10012545389
Saved in:
3
Building customer loyalty in intercultural service encounters : the role of service employees' cultural intelligence
Paparoidamis, Nicholas G.
;
Huong Thi Thanh Tran
; …
- In:
Journal of international marketing
27
(
2019
)
2
,
pp. 56-75
Persistent link: https://www.econbiz.de/10012060700
Saved in:
4
Combined effects of franchise management strategies and employee service performance on customer loyalty : a multilevel perspective
Ramaseshan, B.
;
Rabbanee, Fazlul K.
;
Burford, Oksana
- In:
Journal of strategic marketing
26
(
2018
)
6
,
pp. 479-497
Persistent link: https://www.econbiz.de/10011976042
Saved in:
5
Services management research : review, integration, and future directions
Subramony, Mahesh
;
Pugh, S. Douglas
- In:
Journal of management : JOM
41
(
2015
)
1
,
pp. 349-373
Persistent link: https://www.econbiz.de/10010475393
Saved in:
6
Interlinking service delivery innovation and service quality : a conceptual framework
Arshad, Arif Mohammad
;
Su, Qin
- In:
The journal of applied business research
31
(
2015
)
5
,
pp. 1807-1821
Persistent link: https://www.econbiz.de/10011412453
Saved in:
7
A better way to manage customer experience : lessons from the Royal Bank of Scotland
Maklan, Stan
;
Antonetti, Paolo
;
Whitty, Steve
- In:
California management review
59
(
2017
)
2
,
pp. 92-115
Persistent link: https://www.econbiz.de/10011697214
Saved in:
8
Collective action and customer service in retail
Naidu, Suresh
;
Reich, Adam Dalton
- In:
ILR review : the journal of work and policy
71
(
2018
)
4
,
pp. 986-1001
Persistent link: https://www.econbiz.de/10011924438
Saved in:
9
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
10
Service provision in distribution channels
Gurnani, Haresh
;
Singh, Shubhranshu
;
Tang, Sammi Yu
; …
- In:
Journal of marketing research
59
(
2022
)
5
,
pp. 926-940
Persistent link: https://www.econbiz.de/10013389253
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