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~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Consumer behaviour
56
Konsumentenverhalten
54
Beziehungsmarketing
49
Relationship marketing
49
Customer satisfaction
46
Kundenzufriedenheit
41
Dienstleistungsqualität
21
Service quality
21
Service industry
14
Services
13
Dienstleistung
11
Satisfaction
9
Kundenintegration
8
Share of wallet
8
Customer experience
7
Customer integration
7
Customer value
7
Kundenwert
7
Theorie
7
Theory
7
Transformative service research
7
Brand management
6
Customer service
6
Deutschland
6
Einzelhandel
6
Financial services
6
Germany
6
Kundenservice
6
Lieferantenmanagement
6
Markenführung
6
Marketing management
6
Marketingmanagement
6
Retail trade
6
Services marketing
6
Supplier relationship management
6
USA
6
United States
6
Big data
5
Customer retention
5
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9
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8
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2
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English
10
German
5
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Möller, Sabine
4
Aksoy, Lerzan
3
Alkire, Linda
2
Benoit, Sabine
2
Fließ, Sabine
2
Keiningham, Timothy
2
Mittal, Vikas
2
Momma, Sabine Beate
2
Alexander
1
Anderson, Sidney
1
Berry, Leonard L.
1
Buoye, Alexander
1
Ciuchita, Robert
1
Danaher, Tracey S.
1
Faßnacht, Martin
1
Fisk, Raymond P.
1
Frennea, Carly
1
Frennea, Carly M.
1
Hampson, Daniel P.
1
Keiningham, Timothy L.
1
Li, Xia
1
Mahr, Dominik
1
Moeller, Sabine
1
Møller, Sabine
1
Odekerken-Schröder, Gaby
1
Ou, Yi-Chun
1
Ou, Yi-chun
1
Rayburn, Steven W.
1
Teng, Lefa
1
Verhoef, Peter C.
1
Wang, Yonggui
1
Wiesel, Thorsten
1
Wirtz, Jochen
1
Wittkowski, Kristina
1
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Journal of service research : JSR
3
Diskussionsbeiträge / Fachbereich Wirtschaftswissenschaft, FernUniversität in Hagen : Diskussionspapier
2
The service industries journal
2
Discussion paper / Fernuniversität Hagen, Fachbereich Wirtschaftswissenschaft
1
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
1
Journal of business research : JBR
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
Tendenzen im Dienstleistungsmarketing : vom Marketing zum Management ; [enthält Beiträge, die im Juni 2002 auf dem 9. Dienstleistungsmarketing-Workshop in Hagen präsentiert und diskutiert wurden]
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ECONIS (ZBW)
14
USB Cologne (EcoSocSci)
1
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1
Firms' intentions to use nonownership services
Wittkowski, Kristina
;
Benoit, Sabine
;
Wirtz, Jochen
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 171-185
Persistent link: https://www.econbiz.de/10009774884
Saved in:
2
Innovation in the sharing economy : a framework and future research agenda
Benoit, Sabine
;
Wang, Yonggui
;
Teng, Lefa
;
Hampson, …
- In:
Journal of business research : JBR
149
(
2022
),
pp. 207-216
Persistent link: https://www.econbiz.de/10013325588
Saved in:
3
A five-component customer commitment model : implications for repurchase intentions in goods and services industries
Keiningham, Timothy
;
Frennea, Carly M.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 433-450
Persistent link: https://www.econbiz.de/10011392272
Saved in:
4
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
5
The global refugee crisis : how can transformative service researchers help?
Alkire, Linda
;
Fisk, Raymond P.
- In:
The service industries journal
39
(
2019
)
9/10
,
pp. 684-700
Persistent link: https://www.econbiz.de/10012204778
Saved in:
6
Theoretische Grundlagen zur Koordination des Interaktionsverhaltens bei der Erstellung integrativer Leistungen
Møller, Sabine
-
2002
Persistent link: https://www.econbiz.de/10013409592
Saved in:
7
Service safety in the pandemic age : editorial
Berry, Leonard L.
;
Danaher, Tracey S.
;
Aksoy, Lerzan
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 391-395
Persistent link: https://www.econbiz.de/10012391588
Saved in:
8
Toward a further understanding of drivers of customer loyalty across economic conditions, industries, firms, and customers
Ou, Yi-chun
-
2014
Persistent link: https://www.econbiz.de/10010360025
Saved in:
9
The effects of customer equity drivers on loyalty across services industries and firms
Ou, Yi-Chun
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 336-356
Persistent link: https://www.econbiz.de/10011684991
Saved in:
10
Der Informationsfluss zur Steuerung von Kunde-Anbieter-Interaktionen bei der Dienstleistungserstellung
Möller, Sabine
- In:
Tendenzen im Dienstleistungsmarketing : vom Marketing …
,
(pp. 51-85)
.
2003
Persistent link: https://www.econbiz.de/10001888158
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