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~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Service quality
21,770
Dienstleistungsqualität
21,019
Einzelhandel
17,858
Retail trade
15,258
Consumer behaviour
8,604
Konsumentenverhalten
8,521
Customer satisfaction
7,145
Kundenzufriedenheit
6,914
Relationship marketing
5,773
Beziehungsmarketing
5,756
Customer service
3,469
Deutschland
3,314
Theorie
3,101
Kundenservice
3,076
Theory
3,040
Qualitätsmanagement
2,650
USA
2,636
Quality management
2,603
Germany
2,582
Wirtschaftsprüfung
2,489
Financial audit
2,483
United States
2,475
Online-Handel
2,268
Online retailing
2,262
Electronic Commerce
1,998
E-commerce
1,897
Krankenhaus
1,859
Hospital
1,846
Health care
1,607
Gesundheitsversorgung
1,578
Supply chain
1,433
Lieferkette
1,421
India
1,377
Indien
1,359
Product quality
1,353
Produktqualität
1,343
Gesundheitswesen
1,282
Health care system
1,264
Großbritannien
1,248
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Rahman, Zillur
8
Wirtz, Jochen
8
Rossi-Hansberg, Esteban
7
Talib, Faisal
7
Dahlgaard-Park, Su Mi
6
Edvardsson, Bo
6
Gouthier, Matthias H. J.
6
Hild, Reinhard
6
Mende, Martin
6
Nerb, Gernot
6
Qureshi, M. N.
6
Rußig, Volker
6
Witell, Lars
6
Brady, Michael K.
5
Cheng, T. C. E.
5
Gustafsson, Anders
5
Huang, Ming-Hui
5
Karahan, Fatih
5
McColl-Kennedy, Janet R.
5
Noble, Stephanie M.
5
Parasuraman, A.
5
Rust, Roland T.
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Bowen, David E.
4
Calabrese, Armando
4
Frei, Frances X.
4
Gong, Taeshik
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Gürtler, Joachim
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Hsieh, Chang-tai
4
Izogo, Ernest Emeka
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Jaakkola, Elina
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Kiessl, Thomas
4
Kowalkowski, Christian
4
Kristensson, Per
4
Lachner, Josef
4
Licht, Georg
4
Moch, Dietmar
4
O'Cass, Aron
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Odekerken-Schröder, Gaby
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Paluch, Stefanie
4
Rayburn, Steven W.
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World Bank
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National Bureau of Economic Research
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Sri Lanka / Janalēkhana hā Saṅkhyālēkhana Depārtamēntuva
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Al-Gehaz Al-Qawmy l-Tanzeem Al-Etisalat
1
Asia Pacific Economic Cooperation / Policy Support Unit
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British Council
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Center for Leading Innovation & Cooperation
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Centr Specialʹnych Proektov <Moskau>
1
Central European University
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Deutsches Institut für Normung
1
Dr. Rainer Hampp <Firma>
1
Edward Elgar Publishing
1
Eisenhower Center for the Conservation of Human Resources
1
Erasmus Research Institute of Management
1
Fidschi
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Fondazione Rodolfo Debenedetti
1
Frankreich / Commissariat Général du Plan
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Fördergesellschaft Marketing an der Universität Augsburg
1
Great Britain / Ministry of Health
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Institut für Handelsforschung <Köln>
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International Conference on Services Management <North Cyprus)>
1
Observatoire de l'Énergie
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
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Symposium Oeconomicum <11, 1998, Münster (Westf)>
1
Technische Universität Dortmund
1
United States / National Recovery Administration
1
Verlag Dr. Kovač
1
World Bank Group
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The journal of services marketing
45
The service industries journal
35
Journal of retailing and consumer services
31
Journal of business research : JBR
28
International journal of hospitality management
25
Journal of service management
25
Journal of service research : JSR
23
Journal of service research
20
Services marketing quarterly
19
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
International journal of production economics
15
Service business
15
Industrial marketing management : the international journal for industrial and high-tech firms
13
International journal of quality and service sciences
12
International journal of services and operations management
12
International journal of contemporary hospitality management
11
International journal of quality & reliability management
11
Journal of the Academy of Marketing Science
11
European journal of operational research : EJOR
10
Journal of service theory and practice : JSTP
10
International journal of services and operations management : IJSOM
9
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
8
Benchmarking : an international journal ; BIJ
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
Journal of service theory and practice
7
Psychology & marketing
7
International journal of production research
6
International journal of productivity and quality management : IJPQM
6
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Managing service quality : MSQ ; an international journal
6
International journal of business excellence
5
International journal of services technology and management
5
Journal of air transport management
5
Journal of hospitality marketing & management
5
SpringerLink / Bücher
5
The TQM journal : the international review of organizational improvement
5
Total quality management & business excellence
5
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
4
European journal of marketing
4
European journal of marketing : EJM
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ECONIS (ZBW)
1,253
EconStor
8
USB Cologne (EcoSocSci)
5
RePEc
4
OLC EcoSci
1
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1
Collective action and customer service in retail
Naidu, Suresh
;
Reich, Adam Dalton
- In:
ILR review : the journal of work and policy
71
(
2018
)
4
,
pp. 986-1001
Persistent link: https://www.econbiz.de/10011924438
Saved in:
2
Frontline cyborgs at your service : how human enhancement technologies affect customer experiences in retail, sales, and service settings
Grewal, Dhruv
;
Kroschke, Mirja
;
Mende, Martin
; …
- In:
Journal of interactive marketing : a quarterly …
51
(
2020
),
pp. 9-25
Persistent link: https://www.econbiz.de/10012299803
Saved in:
3
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
4
Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
5
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
6
Time to shift the shift : performance effects of within-day cumulative service encounters in retail stores
Chen, Chien-ming
;
Chuang, Howard Hao-Chun
- In:
Omega : the international journal of management science
119
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014444554
Saved in:
7
The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye
;
Yi, Youjae
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
Saved in:
8
Interlinking service delivery innovation and service quality : a conceptual framework
Arshad, Arif Mohammad
;
Su, Qin
- In:
The journal of applied business research
31
(
2015
)
5
,
pp. 1807-1821
Persistent link: https://www.econbiz.de/10011412453
Saved in:
9
A better way to manage customer experience : lessons from the Royal Bank of Scotland
Maklan, Stan
;
Antonetti, Paolo
;
Whitty, Steve
- In:
California management review
59
(
2017
)
2
,
pp. 92-115
Persistent link: https://www.econbiz.de/10011697214
Saved in:
10
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
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