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~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Consumer behaviour
44
Konsumentenverhalten
44
Beziehungsmarketing
27
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27
Dienstleistungsqualität
19
Service quality
19
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17
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16
marketing
14
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12
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Odekerken-Schröder, Gaby
6
Mahr, Dominik
4
Mennens, Kars
4
Letterie, Wilko A.
2
Russell-Bennett, Rebekah
2
Van Gils, Anita Elisabeth Jacqueline
2
Bennett, Rebekah
1
Ciuchita, Robert
1
De Wulf, Kristof
1
Faßnacht, Martin
1
Fenema, Paul C. van
1
Hodgkinson, Ian R.
1
Huh, Jisu
1
Jaakkola, Elina
1
Jun, Gyuchan Thomas
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McColl-Kennedy, Janet R.
1
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Quist, Johan
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Journal of service management
3
GSBE research memoranda
1
International small business journal : researching entrepreneurship
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Journal of service research : JSR
1
Research on international service marketing : a state of the art
1
Technovation : an international journal of technical innovation and entrepreneurship
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ECONIS (ZBW)
10
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1
Uncovering collaborative value creation patterns and establishing corresponding customer roles
Moeller, Sabine
;
Ciuchita, Robert
;
Mahr, Dominik
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 471-487
Persistent link: https://www.econbiz.de/10010203524
Saved in:
2
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
3
Services marketing : a managerial approach
Russell-Bennett, Rebekah
-
2003
Persistent link: https://www.econbiz.de/10013490002
Saved in:
4
Editorial: opportunities in the new service marketplace
Russell-Bennett, Rebekah
;
Rosenbaum, Mark
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 445-449
Persistent link: https://www.econbiz.de/10013407530
Saved in:
5
Exploring antecedents of service innovation excellence in manufacturing SMEs
Mennens, Kars
;
Van Gils, Anita Elisabeth Jacqueline
; …
-
2016
Persistent link: https://www.econbiz.de/10011542938
Saved in:
6
A cross-cultural investigation of relationship marketing effectiveness in retail services: a contingency approach
Odekerken-Schröder, Gaby
;
De Wulf, Kristof
;
Reynolds, …
- In:
Research on international service marketing : a state …
,
(pp. 33-73)
.
2005
Persistent link: https://www.econbiz.de/10002976486
Saved in:
7
What causes imbalance in complex service networks? : evidence from a public health service
Verleye, Katrien
;
Jaakkola, Elina
;
Hodgkinson, Ian R.
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 34-56
Persistent link: https://www.econbiz.de/10011654986
Saved in:
8
Exploring antecedents of service innovation performance in manufacturing SMEs
Mennens, Kars
;
Van Gils, Anita Elisabeth Jacqueline
; …
- In:
International small business journal : researching …
36
(
2018
)
5
,
pp. 500-520
Persistent link: https://www.econbiz.de/10011901166
Saved in:
9
Technologies in service communication : looking forward
Mahr, Dominik
;
Huh, Jisu
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 648-656
Persistent link: https://www.econbiz.de/10013325734
Saved in:
10
A collaborative approach to manage continuous service innovation
Schiefer, Tom
;
Mahr, Dominik
;
Fenema, Paul C. van
; …
- In:
Technovation : an international journal of technical …
134
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014552140
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