Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Dienstleistungssektor"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service Principal Selection an...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungssektor
Service quality
21,755
Dienstleistungsqualität
21,004
Preismanagement
19,101
Pricing strategy
19,084
Service industry
11,455
Theorie
10,318
Theory
10,226
Consumer behaviour
7,507
Hong Kong
7,452
Konsumentenverhalten
7,432
Hongkong
7,355
Customer satisfaction
6,685
Kundenzufriedenheit
6,496
Relationship marketing
4,555
Beziehungsmarketing
4,537
USA
4,080
United States
3,946
Deutschland
3,399
Germany
3,025
Qualitätsmanagement
2,810
Quality management
2,764
Wirtschaftsprüfung
2,589
Financial audit
2,583
China
2,548
Roboter
2,230
Robot
2,166
Industrie
1,998
Innovation
1,975
Krankenhaus
1,959
Hospital
1,943
Schätzung
1,920
Estimation
1,860
Manufacturing industries
1,851
Product quality
1,784
Produktqualität
1,772
Health care
1,659
Preisdifferenzierung
1,646
Gesundheitsversorgung
1,633
Price discrimination
1,628
more ...
less ...
Online availability
All
Undetermined
2,514
Free
2,372
Type of publication
All
Article
6,980
Book / Working Paper
5,216
Journal
265
Type of publication (narrower categories)
All
Article in journal
5,420
Aufsatz in Zeitschrift
5,420
Graue Literatur
1,960
Non-commercial literature
1,960
Aufsatz im Buch
1,435
Book section
1,435
Working Paper
1,206
Arbeitspapier
1,068
Collection of articles of several authors
554
Sammelwerk
554
Amtsdruckschrift
437
Government document
437
Hochschulschrift
377
Thesis
301
Statistik
291
Aufsatzsammlung
249
Statistics
239
Konferenzschrift
200
Case study
136
Fallstudie
136
No longer published / No longer aquired
129
Conference proceedings
118
Bibliografie enthalten
111
Bibliography included
111
Article
70
Conference paper
61
Konferenzbeitrag
61
Advisory report
56
Gutachten
56
Dissertation u.a. Prüfungsschriften
44
Mehrbändiges Werk
39
Multi-volume publication
39
Forschungsbericht
34
Research Report
33
Lehrbuch
32
Textbook
27
Handbook
19
Handbuch
19
Collection of articles written by one author
18
Sammlung
18
more ...
less ...
Language
All
English
9,406
German
2,072
French
280
Spanish
159
Undetermined
128
Italian
110
Russian
96
Polish
63
Portuguese
29
Dutch
27
Swedish
27
Hungarian
24
Finnish
22
Czech
18
Danish
15
Slovak
15
Ukrainian
10
Malay (macrolanguage)
9
Norwegian
8
Bulgarian
7
Arabic
6
Romanian
6
Thai
6
Chinese
6
Afrikaans
5
Korean
5
Slovenian
5
Japanese
4
Croatian
3
Modern Greek (1453-)
2
Lithuanian
2
Serbian
2
Azerbaijani
1
Valencian
1
Estonian
1
Indonesian
1
Albanian
1
Turkish
1
more ...
less ...
Author
All
Gallouj, Fai͏̈z
41
Mattoo, Aaditya
41
Corsten, Hans
35
Kaiser, Ulrich
35
Rubalcaba-Bermejo, Luis
32
Cuadrado Roura, Juan R.
30
Daniels, Peter W.
30
Miles, Ian D.
28
Djellal, Faridah
27
Wirtz, Jochen
27
Bosch, Gerhard
24
Bruhn, Manfred
23
Talib, Faisal
23
Edvardsson, Bo
22
Hoekman, Bernard M.
22
Gornig, Martin
21
Rahman, Zillur
21
Falk, Martin
20
Gössinger, Ralf
20
Ghani, Ejaz
19
Kowalkowski, Christian
19
Nerb, Gernot
19
Philippe, Jean
19
Audretsch, David B.
18
Görg, Holger
18
Shepherd, Ben
18
Witell, Lars
18
Hipp, Christiane
17
Morikawa, Masayuki
17
Gupta, Poonam
16
Peters, Bettina
16
Petit, Pascal
16
Savona, Maria
16
Bryson, John R.
15
Büttgen, Marion
15
Evangelista, Rinaldo
15
Gustafsson, Anders
15
Hempell, Thomas
15
Léo, Pierre-Yves
15
Park, Donghyun
15
more ...
less ...
Institution
All
OECD
51
National Bureau of Economic Research
36
UNCTAD
27
Europäische Kommission / Statistisches Amt
26
Europäische Kommission
16
Edward Elgar Publishing
14
Organisation for Economic Co-operation and Development
14
Springer Fachmedien Wiesbaden
14
Deutsches Institut für Wirtschaftsforschung
13
World Bank
13
USA / Bureau of the Census
12
Centre on Transnational Corporations
11
Zentrum für Europäische Wirtschaftsforschung
10
Österreichisches Institut für Wirtschaftsforschung
10
International Trade Centre
9
Malaysia / Jabatan Perangkaan
9
Thailand / Samnakngān sathiti hǣng chāt
9
Asian Development Bank
8
Allgemeines Treuunternehmen
7
IGI Global
7
Institut national de la statistique et des études économiques <Frankreich>
7
Nordrhein-Westfalen / Landesamt für Datenverarbeitung und Statistik
7
Frankreich / Commissariat Général du Plan
6
Statistik Austria
6
Weltbank
6
World Trade Organization
6
Deutschland / Statistisches Bundesamt
5
Europäische Gemeinschaften / Kommission
5
Fraunhofer-Institut für Systemtechnik und Innovationsforschung
5
Friedrich-Ebert-Stiftung
5
Institut für Weltwirtschaft
5
Instytut Ekonomiky <Kiew>
5
Macau / Direcção dos Serviços de Estatística e Censos
5
Nordrhein-Westfalen
5
Philippinen / National Statistics Office
5
Singapur / Department of Statistics
5
Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
5
American Marketing Association
4
Erasmus Research Institute of Management
4
Europäische Kommission / Generaldirektion Wirtschaft und Finanzen
4
more ...
less ...
Published in...
All
The service industries journal
270
Journal of business research : JBR
94
The journal of services marketing
85
SpringerLink / Bücher
77
Service business
61
International journal of production economics
60
Journal of service management
59
Industrial marketing management : the international journal for industrial and high-tech firms
53
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
42
Structural change and economic dynamics : SC+ED
38
International journal of hospitality management
37
Discussion paper
36
NBER working paper series
36
International journal of services and operations management
33
Regional studies
33
Working paper
33
The journal of business & industrial marketing
32
European journal of operational research : EJOR
31
Journal of service research
29
Policy research working paper : WPS
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
ifo Schnelldienst
29
Services marketing quarterly
28
Ifo Schnelldienst
27
Research policy : policy, management and economic studies of science, technology and innovation
27
ZEW discussion papers
27
Discussion paper / Centre for Economic Policy Research
25
Discussion paper series / IZA
25
International journal of innovation management
25
International journal of services and operations management : IJSOM
25
NBER Working Paper
25
Springer eBook Collection
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
World Bank Policy Research Working Paper
24
International journal of production research
23
International journal of services, economics and management
23
more ...
less ...
Source
All
ECONIS (ZBW)
11,720
USB Cologne (EcoSocSci)
415
EconStor
245
RePEc
46
ArchiDok
17
OLC EcoSci
15
BASE
2
Other ZBW resources
1
more ...
less ...
Showing
1
-
10
of
12,461
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Appropriate service robots in exchange and communal relationships
Chang, Woojung
;
Kim, Kyoungmi
- In:
Journal of business research : JBR
141
(
2022
),
pp. 462-474
Persistent link: https://www.econbiz.de/10013168036
Saved in:
2
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
3
From stopping to shopping : an observational study comparing a humanoid service
robot
with a tablet service kiosk to attract and convert shoppers
Brengman, Malaika
;
Gauquier, Laurens de
;
Willems, Kim
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 263-274
Persistent link: https://www.econbiz.de/10012643754
Saved in:
4
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
5
Service robots rising : how humanoid robots influence service experiences and elicit compensatory consumer responses
Mende, Martin
;
Scott, Maura L.
;
Doorn, Jenny van
; …
- In:
Journal of marketing research
56
(
2019
)
4
,
pp. 535-556
Persistent link: https://www.econbiz.de/10012177580
Saved in:
6
Investigating an innovative service with hospitality robots
Kuo, Chun-Min
;
Chen, Li-Cheng
;
Tseng, Chin-Yao
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10011732082
Saved in:
7
Engaged to a
robot
? : the role of AI in service
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 30-41
Persistent link: https://www.econbiz.de/10012426758
Saved in:
8
Replaced by a
robot
: service implications in the age of the machine
McLeay, Fraser
;
Osburg, Victoria Sophie
;
Yoganathan, Vignesh
- In:
Journal of service research
24
(
2021
)
1
,
pp. 104-121
Persistent link: https://www.econbiz.de/10012426765
Saved in:
9
A conceptual framework of the service delivery system design for hospitality firms in the (post-)viral world : the role of service robots
Seyitoğlu, Faruk
;
Ivanov, Stanislav
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012389791
Saved in:
10
Unintended consequences of humanoid service robots : a case study of public service organizations
Wang, Yazhu Maggie
;
Matook, Sabine
;
Dennis, Alan
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014549165
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
