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~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Firm performance
10
Unternehmenserfolg
10
Service industry
9
Dienstleistungsqualität
7
Fashion
7
Service quality
7
Consumer behaviour
6
Hong Kong
6
Innovation
6
Corporate social responsibility
4
Customer satisfaction
4
Environmental management
4
Innovation management
4
Innovationsmanagement
4
Kundenzufriedenheit
4
Spain
4
Supply chain management
4
Umweltmanagement
4
fsQCA
4
Arbeitszufriedenheit
3
Employee retention
3
Entrepreneurship
3
Entrepreneurship approach
3
Hongkong
3
Job satisfaction
3
KMU
3
Lieferkette
3
Mitarbeiterbindung
3
Performance
3
Resource-based view
3
Ressourcenorientierter Ansatz
3
SME
3
Supply chain
3
Work-life balance
3
Absorptive capacity
2
Arbeitsbedingungen
2
Bekleidungsindustrie
2
Beziehungsmarketing
2
Business process management
2
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English
8
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Cruz-Ros, Sonia
4
Yee, Rachel W. Y.
4
Yeung, Andy C. L.
4
Cheng, T. C. E.
3
Pérez-Cabañero, Carmen
2
Gonzalez-Cruz, Tomas F.
1
González Cruz, Tomás F.
1
González-Cruz, Tomás
1
Han, Zhaojun
1
Lee, Peter K. C.
1
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International journal of production economics
3
Service business : an international journal
2
International journal of business environment : IJBE
1
Journal of business research : JBR
1
Journal of operations management
1
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ECONIS (ZBW)
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1
Multi-item models for evaluating managerial and organizational resources in service firms
Cruz-Ros, Sonia
- In:
Service business : an international journal
3
(
2009
)
3
,
pp. 229-257
Persistent link: https://www.econbiz.de/10003869757
Saved in:
2
The impact of employee satisfaction on quality and profitability in high-contact service industries
Yee, Rachel W. Y.
;
Yeung, Andy C. L.
;
Cheng, T. C. E.
- In:
Journal of operations management
26
(
2008
)
5
,
pp. 651-668
Persistent link: https://www.econbiz.de/10003766808
Saved in:
3
Marketing capabilities, stakeholders' satisfaction, and performance
Cruz-Ros, Sonia
;
González Cruz, Tomás F.
; …
- In:
Service business : an international journal
4
(
2010
)
3/4
,
pp. 209-223
Persistent link: https://www.econbiz.de/10008746899
Saved in:
4
The contribution of dynamic marketing capabilities to service innovaiton and performance
Pérez-Cabañero, Carmen
;
Cruz-Ros, Sonia
; …
- In:
International journal of business environment : IJBE
7
(
2015
)
1
,
pp. 61-78
Persistent link: https://www.econbiz.de/10011379550
Saved in:
5
Service firm capabilities and performance : contingent analysis of customer contact
Cruz-Ros, Sonia
;
Gonzalez-Cruz, Tomas F.
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1612-1621
Persistent link: https://www.econbiz.de/10011298890
Saved in:
6
The relationships among leadership, goal orientation, and service quality in high-contact service industries : an empirical study
Yee, Rachel W. Y.
;
Lee, Peter K. C.
;
Yeung, Andy C. L.
; …
- In:
International journal of production economics
141
(
2013
)
2
,
pp. 452-464
Persistent link: https://www.econbiz.de/10009728463
Saved in:
7
An empirical study of employee loyalty, service quality and firm performance in the service industry
Yee, Rachel W. Y.
;
Yeung, Andy C. L.
;
Cheng, T. C. E.
- In:
International journal of production economics
124
(
2010
)
1
,
pp. 109-120
Persistent link: https://www.econbiz.de/10003966973
Saved in:
8
A matter of fit? : service configurations for customer loyalty
Han, Zhaojun
;
Yee, Rachel W. Y.
;
Yeung, Andy C. L.
- In:
International journal of production economics
275
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10015051984
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