Narrow search
Showing 1 - 10 of 1,138
Cover Image
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen; Hofmeister, Johannes; Chew, Patricia Y. P.; … - In: The service industries journal 43 (2023) 15/16, pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Cover Image
Work in the Future : The Automation Revolution
Skidelsky, Robert (ed.); Craig, Nan (ed.) - 2020 - 1st ed. 2020.
1. Introduction- Robert Skidelsky and Nan Craig -- 2. The Future of Work - Robert Skidelsky -- Part I: Work in the Past -- 3. Patterns and Types of Work in the Past: Part 1 - Richard Donkin -- 4. Patterns and Types of Work in the Past: Part 2 - Richard Sennett -- 5. Patterns and Types of Work in...
Persistent link: https://www.econbiz.de/10012399292
Cover Image
Understanding consumers' acceptance of automated technologies in service encounters : drivers of digital voice assistants adoption
Fernandes, Teresa; Oliveira, Elisabete - In: Journal of business research : JBR 122 (2021), pp. 180-191
Persistent link: https://www.econbiz.de/10012420391
Cover Image
Work in the future : the automation revolution
Skidelsky, Robert Jacob Alexander (ed.); Craig, Nan (ed.) - 2020
Persistent link: https://www.econbiz.de/10012250992
Cover Image
Asymmetrical influences of service robots' perceived performance on overall customer satisfaction : an empirical investigation leveraging online reviews
Borghi, Matteo; Mariani, Marcello M. - In: Journal of travel research : a quarterly publication of … 63 (2024) 5, pp. 1086-1111
Persistent link: https://www.econbiz.de/10014582437
Cover Image
Digitalisation and European welfare states
Petropoulos, Georgios; Marcus, J. Scott; Moe͏̈s, Nicolas - 2019
Persistent link: https://www.econbiz.de/10012102640
Cover Image
Organizational frontlines in the digital age : the Consumer-Autonomous Technology-Worker (CAW) framework
Doorn, Jenny van; Smailhodzic, Edin; Puntoni, Stefano; … - In: Journal of business research : JBR 164 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10014304033
Cover Image
Disruptive technology and disruptive innovation : ignore at your peril!
Majumdar, Debashis; Banerji, Pradipta Kumar; … - In: Technology analysis & strategic management 30 (2018) 11, pp. 1247-1255
Persistent link: https://www.econbiz.de/10011990225
Cover Image
Preparing the Philippines for the fourth industrial revolution : a scoping study
Dadios, Elmer P.; Culaba, Alvin B.; Albert, Jose Ramon G.; … - 2018
Technological breakthroughs and the interplay of a number of fields, including advanced robotics, artificial intelligence, nanotechnology, neurotechnology, data analytics, blockchain, cloud technology, biotechnology, Internet of Things, and 3D printing, have ushered in the Fourth Industrial...
Persistent link: https://www.econbiz.de/10011925102
Cover Image
Regulating the digital economy : are we moving towards a "winwin" or a "lose-lose"?
Gehl Sampath, Padmashree - 2018
Persistent link: https://www.econbiz.de/10011792756