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Putting the "service" into B2B marketing : key developments in service research and their relevance for B2B
Wirtz, Jochen; Kowalkowski, Christian - In: The journal of business & industrial marketing 38 (2023) 2, pp. 272-289
Persistent link: https://www.econbiz.de/10013539114
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Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen; Hofmeister, Johannes; Chew, Patricia Y. P.; … - In: The service industries journal 43 (2023) 15/16, pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
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Work in the Future : The Automation Revolution
Skidelsky, Robert (ed.); Craig, Nan (ed.) - 2020 - 1st ed. 2020.
1. Introduction- Robert Skidelsky and Nan Craig -- 2. The Future of Work - Robert Skidelsky -- Part I: Work in the Past -- 3. Patterns and Types of Work in the Past: Part 1 - Richard Donkin -- 4. Patterns and Types of Work in the Past: Part 2 - Richard Sennett -- 5. Patterns and Types of Work in...
Persistent link: https://www.econbiz.de/10012399292
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Understanding consumers' acceptance of automated technologies in service encounters : drivers of digital voice assistants adoption
Fernandes, Teresa; Oliveira, Elisabete - In: Journal of business research : JBR 122 (2021), pp. 180-191
Persistent link: https://www.econbiz.de/10012420391
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Work in the future : the automation revolution
Skidelsky, Robert Jacob Alexander (ed.); Craig, Nan (ed.) - 2020
Persistent link: https://www.econbiz.de/10012250992
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Asymmetrical influences of service robots' perceived performance on overall customer satisfaction : an empirical investigation leveraging online reviews
Borghi, Matteo; Mariani, Marcello M. - In: Journal of travel research : a quarterly publication of … 63 (2024) 5, pp. 1086-1111
Persistent link: https://www.econbiz.de/10014582437
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Digitalisation and European welfare states
Petropoulos, Georgios; Marcus, J. Scott; Moe͏̈s, Nicolas - 2019
Persistent link: https://www.econbiz.de/10012102640
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Labor shortage solution : redefining hospitality through digitization
Morosan, Cristian; Bowen, John T. - In: International journal of contemporary hospitality management 34 (2022) 12, pp. 4674-4685
Persistent link: https://www.econbiz.de/10013455349
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Organizational frontlines in the digital age : the Consumer-Autonomous Technology-Worker (CAW) framework
Doorn, Jenny van; Smailhodzic, Edin; Puntoni, Stefano; … - In: Journal of business research : JBR 164 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10014304033
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Disruptive technology and disruptive innovation : ignore at your peril!
Majumdar, Debashis; Banerji, Pradipta Kumar; … - In: Technology analysis & strategic management 30 (2018) 11, pp. 1247-1255
Persistent link: https://www.econbiz.de/10011990225