//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Digitization"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Customer experience in digital...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Digitization
Consumer behaviour
82,942
Konsumentenverhalten
80,462
Bank
65,133
Relationship marketing
26,201
Beziehungsmarketing
25,527
Theorie
16,814
Theory
16,559
Digitalisierung
16,454
Customer satisfaction
15,448
Kundenzufriedenheit
13,813
Deutschland
13,487
USA
10,937
Germany
10,466
United States
9,902
Service quality
9,223
Dienstleistungsqualität
8,974
Brand management
8,402
Markenführung
8,348
Social Web
7,239
Social web
7,235
Brand image
7,184
Markenimage
7,128
Electronic Commerce
6,870
E-commerce
6,615
Online-Handel
6,429
Online retailing
6,412
Welt
6,278
World
6,221
Indien
6,064
India
5,965
Online-Marketing
5,717
Internet marketing
5,679
Kreditgeschäft
5,641
Bank lending
5,448
EU-Staaten
5,237
EU countries
5,164
Einzelhandel
4,893
Unternehmenserfolg
4,893
Bankenregulierung
4,888
more ...
less ...
Online availability
All
Undetermined
6,641
Free
4,637
Type of publication
All
Article
7,400
Book / Working Paper
6,662
Journal
38
Type of publication (narrower categories)
All
Article in journal
5,728
Aufsatz in Zeitschrift
5,728
Graue Literatur
1,781
Non-commercial literature
1,781
Aufsatz im Buch
1,674
Book section
1,674
Aufsatzsammlung
987
Working Paper
768
Arbeitspapier
755
Hochschulschrift
335
Collection of articles of several authors
307
Sammelwerk
307
Konferenzschrift
244
Conference paper
223
Konferenzbeitrag
223
Case study
132
Fallstudie
132
Amtsdruckschrift
121
Government document
121
Lehrbuch
73
Amtliche Publikation
66
Textbook
51
Forschungsbericht
43
Handbook
41
Handbuch
41
Interview
25
Collection of articles written by one author
18
Sammlung
18
Festschrift
15
Einführung
14
Article
11
Ratgeber
9
Systematic review
9
research-article
9
Übersichtsarbeit
9
Advisory report
8
Gutachten
8
Statistik
8
Bibliografie
6
Fallstudiensammlung
6
more ...
less ...
Language
All
English
11,609
German
2,147
Russian
213
Spanish
38
Italian
33
French
28
Polish
20
Ukrainian
18
Swedish
10
Portuguese
8
Serbian
8
Undetermined
6
Danish
4
Czech
2
Finnish
2
Norwegian
2
Slovak
2
Azerbaijani
1
Belarusian
1
Bosnian
1
Bulgarian
1
Valencian
1
Slave (Athapascan)
1
Hindi
1
Croatian
1
Hungarian
1
Dutch
1
Romanian
1
Slovenian
1
more ...
less ...
Author
All
Parida, Vinit
36
Ratten, Vanessa
24
Sandhu, Kamaljeet
21
Hess, Thomas
20
Ordóñez de Pablos, Patricia
19
Kollmann, Tobias
18
Kraus, Sascha
18
Popkova, Elena G.
18
Proeger, Till
18
Sjödin, Rönnberg David
18
Burri, Mira
17
Kenney, Martin
17
Martens, Bertin
17
Röglinger, Maximilian
17
Schallmo, Daniel
17
Sorgner, Alina
17
Bertschek, Irene
16
Mohammad Nabil Almunawar
16
Vrontis, Demetris
16
Muhammad Anshari
15
Kersten, Wolfgang
14
Thonipara, Anita
14
Becker, Wolfgang
13
Bogoviz, Aleksei Valentinovich
13
Graham, Mark
13
Grima, Simon
13
Izsak, Kincsö
13
Schiavone, Francesco
13
Wirtz, Bernd W.
13
Alt, Rainer
12
Arntz, Melanie
12
Ivanov, Dmitry
12
Krcmar, Helmut
12
Thrassou, Alkis
12
Waldfogel, Joel
12
Zink, Klaus J.
12
Bourreau, Marc
11
Duch-Brown, Néstor
11
Dwivedi, Yogesh Kumar
11
Guarascio, Dario
11
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
247
OECD
108
World Bank Group
57
Springer-Verlag GmbH
40
Books on Demand GmbH <Norderstedt>
33
IGI Global
33
Haufe-Lexware GmbH & Co. KG
29
Springer Gabler <Firma>
24
Verlag Dr. Kovač
24
Finansovyj Universitet
23
Nomos Verlagsgesellschaft
23
De Gruyter Oldenbourg
20
Campus Verlag
18
World Bank
18
Europäische Kommission / Gemeinsame Forschungsstelle
17
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
17
W. Kohlhammer GmbH
17
Vereinte Nationen / Economic and Social Commission for Asia and the Pacific
16
Edward Elgar Publishing
15
Verlag Franz Vahlen
15
World Trade Organization
15
Weltwirtschaftsforum
14
Walter de Gruyter GmbH & Co. KG
13
Eric Cuvillier <Firma>
12
Peter Lang GmbH
12
Österreichisches Institut für Wirtschaftsforschung
12
Europäische Kommission / Generaldirektion Binnenmarkt, Industrie, Unternehmertum und KMU / Unit Industrial Forum, Alliances, Clusters
11
RWTH Aachen
11
Tredition GmbH <Hamburg>
11
Europäische Kommission / European Innovation Council and SMEs Executive Agency / Unit I-02.2 - SMP / COSME Pillar
9
Shaker Verlag
9
VDI-VDE Innovation + Technik GmbH / Institut für Innovation und Technik
9
Vereinte Nationen / Economic Commission for Latin America and the Caribbean
9
American Marketing Association
8
European Foundation for the Improvement of Living and Working Conditions
8
Europäisches Parlament / Policy Department for Economic, Scientific and Quality of Life Policies
8
National Bureau of Economic Research
8
UNCTAD
8
Weltbank
8
Metropolis-Verlag für Ökonomie Gesellschaft und Politik GmbH
7
more ...
less ...
Published in...
All
Springer eBook Collection
366
Technological forecasting & social change : an international journal
240
Journal of business research : JBR
175
Finance research letters
170
Journal of open innovation : technology, market, and complexity
78
Journal of digital banking
77
SpringerLink / Bücher
77
International journal of production economics
68
International journal of production research
63
Premier reference source
60
Technovation : the international journal of technological innovation, entrepreneurship and technology management
59
essentials
56
Industrial marketing management : the international journal for industrial and high-tech firms
54
Springer eBooks / Business and Economics
50
Research
45
European research studies
43
Telecommunications policy : the international journal of digital economy, data sciences and new media
41
Administrative Sciences : open access journal
40
Business horizons
38
Journal of innovation & knowledge : JIK
37
Technology analysis & strategic management
34
The journal of strategic information systems : incorporating International Information Systems
34
International journal of entrepreneurial behavior & research
33
Springer Proceedings in Business and Economics
33
Working paper
33
World Bank E-Library Archive
32
Cogent business & management
31
Discussion paper
31
Electronic markets : EM ; the international journal of electronic commerce and business media
31
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
31
IEEE transactions on engineering management : EM
29
Verwaltung & Management : VM ; Zeitschrift für moderne Verwaltung
29
Business strategy and the environment
28
Data science and innovation in supply chain management : how data transforms the value chain
28
International journal of innovation management : IJIM
28
Economies : open access journal
27
Working papers / ADB Institute
27
Advances in business strategy and competitive advantage (ABSCA) book series
26
Journal of payments strategy & systems
26
Information systems research : ISR
25
more ...
less ...
Source
All
ECONIS (ZBW)
14,043
EconStor
31
Other ZBW resources
19
RePEc
5
BASE
1
USB Cologne (EcoSocSci)
1
Showing
1
-
10
of
14,100
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer experience quality in omni-channel banking : identifying the factors affecting customer experience in the Indian context
Chauhan, Prashant
;
Sarabhai, Samar
- In:
International journal of management concepts and …
12
(
2019
)
2
,
pp. 222-238
Persistent link: https://www.econbiz.de/10012105452
Saved in:
2
US banks need a new approach to customer experience
Jiménez, Alex
- In:
Journal of digital banking
7
(
2023
)
3
,
pp. 215-223
Persistent link: https://www.econbiz.de/10014309803
Saved in:
3
Effect of digital banking-related customer experience on banks' financial performance during Covid-19 : a perspective from Vietnam
Nhung Thi Hong Nguyen
;
Nguyen Kim Duc
;
Freiburghaus, …
- In:
Journal of Asia Business Studies
16
(
2022
)
1
,
pp. 200-222
Persistent link: https://www.econbiz.de/10012886249
Saved in:
4
Brand
bank
attachment to loyalty in digital banking services : mediated by psychological engagement with service platforms and moderated by platform types
Levy, Shalom
- In:
International journal of bank marketing
40
(
2022
)
4
,
pp. 679-700
Persistent link: https://www.econbiz.de/10013396393
Saved in:
5
Sustainability, digital transformation and Fintech : the new challenges of the banking industry
Pérez, Andrea
(
ed.
)
-
2021
created as a collaboration between Santander
Bank
and the University of Cantabria. SANFI works to identify, develop, support …
Persistent link: https://www.econbiz.de/10014230363
Saved in:
6
Building customer loyalty in digital banking : a study of
bank
staff's perspectives on the challenges of digital CRM and loyalty
Larsson, Anthony
;
Viitaoja, Yamit
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 858-877
Persistent link: https://www.econbiz.de/10011788204
Saved in:
7
Exploring the drivers of brand loyalty in a digitized world
Khattak, Toobah Sharif
;
Billah, Usamah Iyyaz
- In:
The Lahore journal of business
10
(
2022
)
2
,
pp. 109-140
Persistent link: https://www.econbiz.de/10014280614
Saved in:
8
Establishing a strong digital footprint of millennial consumers in banking
Kaul, Dimple
;
Iyer, Kartik
- In:
Indian journal of economics & business : IJEB
18
(
2019
)
1
,
pp. 13-24
Persistent link: https://www.econbiz.de/10012665809
Saved in:
9
The impact of customer's training of digital banking services on its acceptability by customers' in India
Bansal, Nitin
;
Pareek, Nishtha
;
Nigam, Abhinav
- In:
International journal of business and globalisation : IJBG
30
(
2022
)
2
,
pp. 207-231
Persistent link: https://www.econbiz.de/10013194076
Saved in:
10
Impacts of digital banking on customer satisfaction in Nepalese commercial banks
Shahi, Pragya
- In:
Nepalese journal of finance : a publication of Uniglobe …
10
(
2023
)
3
,
pp. 95-109
Persistent link: https://www.econbiz.de/10014495086
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->