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The relqual scale: a measure o...
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E-commerce
Relationship marketing
25,943
Beziehungsmarketing
25,154
Consumer behaviour
8,778
Konsumentenverhalten
8,731
Customer satisfaction
5,359
Kundenzufriedenheit
5,307
Service quality
3,871
Dienstleistungsqualität
3,848
Brand management
2,537
Markenführung
2,533
Deutschland
2,237
Germany
2,221
Theory
2,212
Theorie
2,208
Lieferantenmanagement
2,173
Supplier relationship management
2,173
Social Web
1,989
Social web
1,989
Marketingmanagement
1,889
Marketing management
1,876
Brand image
1,861
Markenimage
1,857
Electronic Commerce
1,664
Online-Marketing
1,538
Internet marketing
1,530
Kundenwert
1,462
Customer value
1,438
Customer integration
1,428
Kundenintegration
1,428
Vertrauen
1,348
Confidence
1,346
Einzelhandel
1,317
Retail trade
1,311
Brand
1,258
Markenartikel
1,244
Online retailing
1,207
Online-Handel
1,207
Customer service
1,127
Kundenservice
1,114
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217
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1,253
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4
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Thesis
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Fallstudie
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9
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8
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Handbook
7
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7
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5
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Ratgeber
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3
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English
1,356
German
261
French
2
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Piller, Frank T.
12
Wirtz, Bernd W.
10
Leimstoll, Uwe
7
Schumann, Jan Hendrik
7
Stormer, Henrik
7
Chaffey, Dave
6
Theobald, Elke
6
Khosrowpour, Mehdi
5
Meier, Andreas
5
Muther, Andreas
5
Ratten, Vanessa
5
Ricard, Line
5
Smith, Alan D.
5
Straker, Karla
5
Thaichon, Park
5
Wrigley, Cara
5
Alioski, Adrian
4
Bauer, Hans H.
4
Brun, Isabelle
4
Civelek, Mustafa Emre
4
Hjort, Klas
4
Hudetz, Kai
4
Konuş, Umut
4
Lihotzky, Nikolai
4
Mangiaracina, Riccardo
4
Moriuchi, Emi
4
Neslin, Scott A.
4
Quach, Sara
4
Reichwald, Ralf
4
Ruyter, Ko de
4
Silberer, Günter
4
Weiber, Rolf
4
Xu, Jun
4
Zhao, Jing
4
Anderl, Eva
3
Angriawan, Arifin
3
Anshu, Kumari
3
Bang, Nguyen
3
Brengman, Malaika
3
Bui Thanh Khoa
3
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IGI Global
3
Bundesvereinigung Logistik
2
Kompetenzschwerpunkt E-Business
2
Springer Fachmedien Wiesbaden
2
Arthur D. Little International Inc. <Wiesbaden>
1
Booz, Allen & Hamilton GmbH <Düsseldorf>
1
Deutsche Bank <Frankfurt am Main> / Research
1
Deutsche Tagung zu Mass Customization <2, 2000, Frankfurt, Main>
1
Deutscher Logistik-Kongress <17, 2000, Berlin>
1
Deutscher Logistik-Kongress <18, 2001, Berlin>
1
Deutsches Seminar für Fremdenverkehr Berlin
1
European Marketing Academy
1
GfK Nürnberg, Gesellschaft für Konsum-, Markt- und Absatzforschung
1
International Conference on Information and Communication Technologies in Tourism <(1999 :Innsbruck, Austria)>
1
National Bureau of Economic Research
1
NetLibrary, Inc
1
Organisation for Economic Co-operation and Development
1
Saarbrücker Arbeitstagung <20, 1999, Saarbrücken>
1
Salzburg Research Forschungsgesellschaft
1
Seminar für Führungskräfte <2000, Berlin>
1
SwissICT, Schweizerischer Verband der Informations- und Kommunikationstechnologie
1
The Wharton Financial Institutions Center
1
Universität St. Gallen
1
ebrary, Inc
1
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Published in...
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Journal of retailing and consumer services
46
International journal of electronic customer relationship management : IJECRM
38
Journal of business research : JBR
26
Industrial marketing management : the international journal for industrial and high-tech firms
23
International journal of business information systems : IJBIS
20
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
17
International journal of e-business research : an official publication of the Information Resources Management Association
16
International journal of internet marketing and advertising : IJIMA
16
International journal of electronic marketing and retailing : IJEMR
15
Electronic commerce research
14
Journal of internet commerce
14
The journal of business & industrial marketing
14
Asia Pacific journal of marketing and logistics
12
Journal of electronic commerce research : JECR
12
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
12
Electronic markets : the international journal on networked business
11
The service industries journal
11
Electronic Services
10
International journal of electronic commerce : IJEC
10
Journal of retailing
10
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
9
Information systems and e-business management : ISeB
9
International journal of retail & distribution management
9
Journal of marketing
9
Journal of open innovation : technology, market, and complexity
9
Arbeitsberichte der Hochschule für Wirtschaft FHNW
8
International journal of networking and virtual organisations : IJNVO
8
Journal of management information systems : JMIS
8
SpringerLink / Bücher
8
Arbeitsbericht ... des Competence Center E-Business Basel
7
Cogent business & management
7
Gabler Edition Wissenschaft
7
Jahrbuch der Absatz- und Verbrauchsforschung
7
Journal of global information management : an official publication of the Information Resources Management Association
7
Journal of strategic marketing
7
Journal of the Academy of Marketing Science
7
Technological forecasting & social change : an international journal
7
Electronic commerce research and applications
6
International journal of production research
6
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
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ECONIS (ZBW)
1,614
Other ZBW resources
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1
Firm capabilities, use of Internet technologies and export performance : an empirical study of Polish exporters
Trąpczyński, Piotr
;
Kawa, Arkadiusz
- In:
Journal of organizational change management
36
(
2023
)
5
,
pp. 681-702
Persistent link: https://www.econbiz.de/10014381198
Saved in:
2
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
3
E-commerce ethics and its impact on buyer repurchase intentions and loyalty : an empirical study of small and medium Egyptian businesses
Agag, Gomaa
- In:
Journal of business ethics : JOBE
154
(
2019
)
2
,
pp. 389-410
Persistent link: https://www.econbiz.de/10011989006
Saved in:
4
Social shopping relationship management on social e-commerce in Indonesia
Marza Riyandika Nugraha
;
Ujang Sumarwan
;
Lilik Noor Yulianti
- In:
ASEAN marketing journal : Association of Southeast …
10
(
2018
)
1
,
pp. 52-65
Persistent link: https://www.econbiz.de/10012106919
Saved in:
5
Online relationship marketing for banks in face-to-face economies
Alnsour, Muhammed S.
- In:
Journal of marketing analytics : JMA
6
(
2018
)
3
,
pp. 105-116
Persistent link: https://www.econbiz.de/10011951083
Saved in:
6
Application of the stimuli-organism-response framework to factors influencing social commerce intentions among social network users
Dashti, Mehdi
;
Sanayei, Ali
;
Dolatabadi, Hossein Rezaei
; …
- In:
International journal of business information systems : …
30
(
2019
)
2
,
pp. 177-202
Persistent link: https://www.econbiz.de/10012037771
Saved in:
7
Effect of vendor characteristics and relationship quality on consumer re-purchase intention in the B2C e-commerce in Yemen
Hadi, Mohammed Nasser
;
Hadi, Ali N.
;
Abdulrab, Mohammed A.
-
2019
Persistent link: https://www.econbiz.de/10012145449
Saved in:
8
An integrated structural model of buyer-seller relationships in retailing markets
Zarbazoo, Marsha
;
Imankhan, Niloofar
- In:
International journal of economics and business research
12
(
2016
)
4
,
pp. 355-374
Persistent link: https://www.econbiz.de/10011706129
Saved in:
9
Do you respond sincerely? : how sellers' responses to online reviews affect customer relationship and repurchase intention
Li, Xiaofei
;
Ma, Baolong
;
Bai, Rubing
- In:
Frontiers of business research in China : selected …
14
(
2020
)
3
,
pp. 370-382
Persistent link: https://www.econbiz.de/10012427133
Saved in:
10
Enhancing relationships in e-tail : role of relationship quality and duration
Dorai, Sriram
;
Balasubramanian, Nataraj
;
Sivakumaran, …
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012430723
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