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E-commerce
Relationship marketing
25,939
Beziehungsmarketing
25,150
Qualitätsmanagement
16,347
Quality management
14,431
Consumer behaviour
8,998
Konsumentenverhalten
8,952
Service quality
6,074
Dienstleistungsqualität
6,045
Customer satisfaction
6,016
Kundenzufriedenheit
5,943
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3,961
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3,958
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3,797
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3,644
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2,568
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2,564
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2,531
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2,531
Social Web
2,040
Social web
2,040
Marketingmanagement
1,910
Marketing management
1,896
Brand image
1,876
Markenimage
1,872
USA
1,797
Product quality
1,782
Electronic Commerce
1,779
Produktqualität
1,778
United States
1,743
Online-Marketing
1,554
Internet marketing
1,545
Kundenwert
1,476
Customer integration
1,467
Kundenintegration
1,466
Innovation
1,465
Customer value
1,447
Prozessmanagement
1,430
Supply chain
1,423
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1,411
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Piller, Frank T.
12
Wirtz, Bernd W.
11
Chaffey, Dave
8
Leimstoll, Uwe
7
Schumann, Jan Hendrik
7
Stormer, Henrik
7
Bauer, Hans H.
6
Smith, Alan D.
6
Theobald, Elke
6
Khosrowpour, Mehdi
5
Meier, Andreas
5
Muther, Andreas
5
Ratten, Vanessa
5
Ricard, Line
5
Straker, Karla
5
Thaichon, Park
5
Wrigley, Cara
5
Alioski, Adrian
4
Brun, Isabelle
4
Civelek, Mustafa Emre
4
Hammerschmidt, Maik
4
Hjort, Klas
4
Hudetz, Kai
4
Konuş, Umut
4
Lihotzky, Nikolai
4
Mangiaracina, Riccardo
4
Moriuchi, Emi
4
Neslin, Scott A.
4
Quach, Sara
4
Reichwald, Ralf
4
Ruyter, Ko de
4
Silberer, Günter
4
Weiber, Rolf
4
Xu, Jun
4
Zhao, Jing
4
Anderl, Eva
3
Angriawan, Arifin
3
Anshu, Kumari
3
Bang, Nguyen
3
Benbasat, Izak
3
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3
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Kompetenzschwerpunkt E-Business
2
National Bureau of Economic Research
2
Arthur D. Little International Inc. <Wiesbaden>
1
Booz, Allen & Hamilton GmbH <Düsseldorf>
1
Deutsche Bank <Frankfurt am Main> / Research
1
Deutsche Tagung zu Mass Customization <2, 2000, Frankfurt, Main>
1
Deutscher Logistik-Kongress <17, 2000, Berlin>
1
Deutscher Logistik-Kongress <18, 2001, Berlin>
1
Deutsches Seminar für Fremdenverkehr Berlin
1
European Marketing Academy
1
GfK Nürnberg, Gesellschaft für Konsum-, Markt- und Absatzforschung
1
International Conference on Information and Communication Technologies in Tourism <(1999 :Innsbruck, Austria)>
1
Murmann Publishers GmbH
1
NetLibrary, Inc
1
Organisation for Economic Co-operation and Development
1
Saarbrücker Arbeitstagung <20, 1999, Saarbrücken>
1
Salzburg Research Forschungsgesellschaft
1
Seminar für Führungskräfte <2000, Berlin>
1
SwissICT, Schweizerischer Verband der Informations- und Kommunikationstechnologie
1
The Wharton Financial Institutions Center
1
Universitat Pompeu Fabra / Departament d'Economia i Empresa
1
Universität St. Gallen
1
ebrary, Inc
1
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Journal of retailing and consumer services
48
International journal of electronic customer relationship management : IJECRM
38
Journal of business research : JBR
26
Industrial marketing management : the international journal for industrial and high-tech firms
24
International journal of business information systems : IJBIS
20
International journal of e-business research : an official publication of the Information Resources Management Association
17
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
17
International journal of electronic marketing and retailing : IJEMR
16
International journal of internet marketing and advertising : IJIMA
16
Journal of internet commerce
16
Electronic commerce research
15
The journal of business & industrial marketing
14
Asia Pacific journal of marketing and logistics
13
Journal of electronic commerce research : JECR
12
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
12
Electronic markets : the international journal on networked business
11
Journal of retailing
11
The service industries journal
11
Electronic Services
10
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
10
Information systems and e-business management : ISeB
10
International journal of electronic commerce : IJEC
10
International journal of retail & distribution management
9
Journal of marketing
9
Journal of open innovation : technology, market, and complexity
9
SpringerLink / Bücher
9
Arbeitsberichte der Hochschule für Wirtschaft FHNW
8
International journal of networking and virtual organisations : IJNVO
8
International journal of technology marketing : IJTMkt
8
Journal of management information systems : JMIS
8
Arbeitsbericht ... des Competence Center E-Business Basel
7
Cogent business & management
7
Electronic commerce research and applications
7
Gabler Edition Wissenschaft
7
International journal of quality and service sciences
7
Jahrbuch der Absatz- und Verbrauchsforschung
7
Journal of global information management : an official publication of the Information Resources Management Association
7
Journal of operations management
7
Journal of strategic marketing
7
Journal of the Academy of Marketing Science
7
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ECONIS (ZBW)
1,723
Other ZBW resources
1
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71
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71
E-service quality : a meta-analytic review
Blut, Markus
;
Chowdhry, Nivritiv
;
Mittal, Vikas
;
Brock, …
- In:
Journal of retailing
91
(
2015
)
4
,
pp. 679-700
Persistent link: https://www.econbiz.de/10011422466
Saved in:
72
Experience in adapting E-S-QUAL to different sectors or settings
Petnji Yaya, Luc Honore
;
Marimón, Frederic
; …
- In:
Achieving competitive advantage through quality management
,
(pp. 233-251)
.
2015
Persistent link: https://www.econbiz.de/10011300807
Saved in:
73
An agile model for assessing quality of e-commerce systems in small and medium enterprises (SMEs) in Jordan
Allahawiah, Sattam Rakan
- In:
Journal of management research
5
(
2013
)
1
,
pp. 179-206
Persistent link: https://www.econbiz.de/10009727782
Saved in:
74
Functional quality and hedonic quality : a study of the dimensions of e-service quality in online travel agencies
Bernardo, Merce
;
Marimon, Frederic
;
Alonso-Almeida, …
- In:
Information & management : the internat. journal of …
49
(
2012
)
7/8
,
pp. 342-347
Persistent link: https://www.econbiz.de/10009696207
Saved in:
75
Assessing the e-service quality of sellers in an industrial e-marketplace
Min, Soonhong
;
Zhou, Ming
;
Kim, Doyun
;
Kim, Jayoung
- In:
Journal of promotion management : JPM
19
(
2013
)
5
,
pp. 556-582
Persistent link: https://www.econbiz.de/10010233282
Saved in:
76
Online service quality : content and process of analysis
Piercy, Niall
- In:
Journal of marketing management : MM
30
(
2014
)
7/8
,
pp. 747-785
Persistent link: https://www.econbiz.de/10010375796
Saved in:
77
An empirical investigation of 3D-based information systems success for online retailers
Algharabat, Raed S.
;
Zamil, Ahmad M. A. Ahmad
- In:
International journal of technology marketing : IJTMkt
8
(
2013
)
3
,
pp. 316-336
Persistent link: https://www.econbiz.de/10010200391
Saved in:
78
Web-based information systems success : testing the antecedents of online customer satisfaction
Bellaaj, Moez
- In:
International journal of internet and enterprise …
8
(
2012/13
)
2
,
pp. 129-145
Persistent link: https://www.econbiz.de/10010205078
Saved in:
79
Integrating service quality with system and information quality : an empirical test in the e-service context
Xu, Jingjun
;
Benbasat, Izak
;
Cenfetelli, Ronald T.
- In:
Management information systems : mis quarterly
37
(
2013
)
3
,
pp. 777-794
Persistent link: https://www.econbiz.de/10009787107
Saved in:
80
The impact of web site quality on flow-related online shopping behaviors in C2C e-marketplaces : a cross-national study
Fan, Qingji
;
Lee, Jeoung Yul
;
Kim, Joong In
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 364-387
Persistent link: https://www.econbiz.de/10009792550
Saved in:
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