//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"E-commerce"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
СЕРВИСНАЯ ПАРАДИГМА ВЗАИМОДЕЙС...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
E-commerce
Customer satisfaction
15,264
Kundenzufriedenheit
13,607
Service quality
6,451
Dienstleistungsqualität
6,262
Consumer behaviour
5,704
Relationship marketing
5,561
Konsumentenverhalten
5,541
Beziehungsmarketing
5,514
Bankgeschäft
5,004
Banking services
4,733
Bank
2,158
customer satisfaction
1,267
Satisfaction
1,091
Deutschland
1,084
Customer service
1,053
Germany
1,033
Job satisfaction
1,009
Arbeitszufriedenheit
1,008
Kundenservice
995
Online retailing
986
Online-Handel
986
Qualitätsmanagement
945
Quality management
919
India
891
Holiday behaviour
856
Urlaubsverhalten
856
Indien
847
USA
832
Electronic Commerce
812
United States
797
Emotion
787
Beschwerdemanagement
770
Complaint management
770
Finanzdienstleistung
755
Financial services
751
Electronic Banking
733
Electronic banking
730
Vertrauen
728
Confidence
726
more ...
less ...
Online availability
All
Undetermined
382
Free
137
Type of publication
All
Article
704
Book / Working Paper
90
Type of publication (narrower categories)
All
Article in journal
683
Aufsatz in Zeitschrift
683
Aufsatz im Buch
19
Book section
19
Graue Literatur
16
Non-commercial literature
16
Hochschulschrift
11
Arbeitspapier
9
Thesis
9
Working Paper
9
Conference paper
8
Konferenzbeitrag
8
Collection of articles of several authors
7
Sammelwerk
7
Konferenzschrift
3
Aufsatzsammlung
2
Case study
1
Conference proceedings
1
Fallstudie
1
Reprint
1
research-article
1
more ...
less ...
Language
All
English
771
German
20
French
1
Italian
1
Polish
1
Undetermined
1
Author
All
Anderson, Rolph E.
4
Rohman, Fatchur
4
Usman, Osly
4
Bang, Nguyen
3
Betz, Jürgen
3
Hammerschmidt, Maik
3
Khan, Mohammed Naved
3
Lee, Jeoung Yul
3
Leeuwen, Eveline S. van
3
Leonard, Lori N. K.
3
Mariani, Marcello M.
3
Marimon, Frederic
3
Matos, Celso Augusto de
3
Mohd-Any, Amrul Asraf
3
Muathe, Stephen
3
Mutum, Dilip S.
3
Mwencha, Peter
3
Neuts, Bart
3
Pereira, Hélia Gonçalves
3
Prybutok, Victor R.
3
Ricard, Line
3
Rodríguez-Díaz, Manuel
3
Román, Sergio
3
Romão, João
3
Sachan, Amit
3
Silva, Susana C.
3
Su, Jiafu
3
Swaminathan, Srinivasan
3
Zhang, Yu
3
Abdul Rahman
2
Adhikari, Arnab
2
Aggarwal, Aanchal
2
Ahmad, Asad
2
Al-nassar, Bilal Ali Yaseen
2
Anshu, Kumari
2
Arora, Richa
2
Arroyo-Cañada, Francisco-Javier
2
Arsalan Najmi
2
Ba, Sulin
2
Bala, Pradip Kumar
2
more ...
less ...
Institution
All
National Bureau of Economic Research
2
Center for Financial Studies
1
Universität Potsdam
1
Published in...
All
Journal of retailing and consumer services
46
International journal of electronic marketing and retailing : IJEMR
17
Journal of internet commerce
17
International journal of electronic customer relationship management : IJECRM
16
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
14
International journal of business information systems : IJBIS
13
Asia Pacific journal of marketing and logistics
10
International journal of e-business research : an official publication of the Information Resources Management Association
10
Cogent business & management
8
Information systems and e-business management : ISeB
8
International journal of hospitality management
8
International journal of retail and distribution management
8
Journal of business research : JBR
8
Service business
8
The service industries journal
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Electronic commerce research and applications
7
Journal of travel and tourism marketing
7
Electronic markets : the international journal on networked business
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
6
International journal of quality & reliability management
6
International journal of quality and service sciences
6
International journal of electronic business
5
International journal of production economics
5
International journal of public sector performance management : IJPSPM
5
Journal of Contemporary Issues in Business and Government
5
Journal of customer behaviour
5
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
5
The TQM journal : the international review of organizational improvement
5
Administrative Sciences : open access journal
4
African journal of science, technology, innovation and development : AJSTID
4
Electronic commerce research
4
Global business and finance review
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of internet marketing and advertising : IJIMA
4
International journal of services and operations management : IJSOM
4
International journal of services technology and management
4
International journal of services technology and management : IJSTM
4
Journal of Asian finance, economics and business : JAFEB
4
Journal of electronic commerce research : JECR
4
more ...
less ...
Source
All
ECONIS (ZBW)
792
RePEc
1
Other ZBW resources
1
Showing
1
-
10
of
794
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
E-banking service quality and customer satisfaction : an exploratory study on India
Sardana, Shivani
;
Bajpai, V. N.
- In:
International journal of services and operations …
35
(
2020
)
2
,
pp. 223-247
Persistent link: https://www.econbiz.de/10012178796
Saved in:
2
A study on customer's perception of online banking and e-service quality among Chennai customers
Kumar, G.
;
Shenbagaraman, V. M.
- In:
International journal of business excellence
11
(
2017
)
1
,
pp. 72-94
Persistent link: https://www.econbiz.de/10011710582
Saved in:
3
Analysis of the effectiveness of e-customer service platforms on customer satisfaction at ABSA, Botswana
Chiguvi, Douglas
-
2023
Persistent link: https://www.econbiz.de/10014281693
Saved in:
4
The effect of e-finance service quality on bank customers' fintech e-loyalty : evidence from Ethiopia
Jerene, Wondwossen
;
Sharma, Dhiraj
- In:
International journal of e-business research : an …
16
(
2020
)
2
,
pp. 69-83
Persistent link: https://www.econbiz.de/10012302682
Saved in:
5
Examining emotions linked to live chat services : the role of e-service quality and impact on word of mouth
Rajaobelina, Lova
;
Brun, Isabelle
;
Kilani, Nour
; …
- In:
Journal of financial services marketing
27
(
2022
)
3
,
pp. 232-249
Persistent link: https://www.econbiz.de/10013390958
Saved in:
6
Measuring and analysing customer satisfaction with multi-criteria satisfaction analysis (MUSA) model : an electronic retailing case study
Tabaei, Zahra
;
Fathian, Mohammad
- In:
International journal of business information systems : …
15
(
2014
)
2
,
pp. 189-204
Persistent link: https://www.econbiz.de/10010376919
Saved in:
7
Testing cloud computing for customer satisfaction and loyalty
Guimaraes, Tor
;
Paranjape, Ketan
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 72-86
Persistent link: https://www.econbiz.de/10011471138
Saved in:
8
The influences of service quality of online order and electronic word of mouth on price sensitivity using loyalty as a mediating variable
Lin, Wen-Bao
;
Ku, Tsung-Yu
- In:
International journal of electronic business
12
(
2015
)
3
,
pp. 215-241
Persistent link: https://www.econbiz.de/10011538213
Saved in:
9
Measuring hotel guest satisfaction by using an online quality management system
Sharma, Keshav Prasad
;
Wirtz, Philip W.
;
Yu, Larry
- In:
Journal of hospitality marketing & management
23
(
2014
)
3/4
,
pp. 445-463
Persistent link: https://www.econbiz.de/10010396149
Saved in:
10
Loyalty programs in e-commerce and their perception by the young adult internet population
Tahal, Radek
- In:
Central European business review : CEBR
3
(
2014
)
2
,
pp. 7-13
Persistent link: https://www.econbiz.de/10010408384
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->