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E-commerce
Social Web
20,341
Social web
20,333
Marketingmanagement
16,200
Marketing management
16,140
Online-Marketing
12,987
Internet marketing
12,876
Consumer behaviour
10,202
Konsumentenverhalten
10,162
Relationship marketing
5,903
Beziehungsmarketing
5,895
Marketing
4,345
Electronic Commerce
3,666
Brand management
3,593
Markenführung
3,587
Customer service
3,437
Deutschland
3,373
Theorie
3,315
Theory
3,313
Germany
3,247
Kundenservice
3,044
Viral marketing
2,991
Virales Marketing
2,986
Online-Handel
2,867
Online retailing
2,863
Social media
2,585
Werbewirkung
2,556
Advertising effects
2,542
Soziales Netzwerk
2,537
USA
2,506
Internet
2,500
United States
2,448
Werbung
2,402
Advertising
2,363
Social network
2,352
Customer satisfaction
2,169
social media
2,139
Kundenzufriedenheit
2,125
Markenimage
1,905
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1,891
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9
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Kollmann, Tobias
17
Wirtz, Bernd W.
14
Fritz, Wolfgang
11
Law, Chun Hung Roberts
11
Dwivedi, Yogesh Kumar
8
Martínez-López, Francisco J.
8
Qiu, Liangfei
8
Ahuja, Vandana
7
Akram, Umair
7
Bijmolt, Tammo H. A.
7
Chaffey, Dave
7
Fletcher, Amelia
7
Ghose, Anindya
7
Ratten, Vanessa
7
Tan, Yong
7
Bonatti, Alessandro
6
Clement, Michel
6
Clement, Reiner
6
D'Annunzio, Anna
6
Decarolis, Francesco
6
Duch-Brown, Néstor
6
Goldfarb, Avi
6
Hajli, Nick
6
Heinemann, Gerrit
6
Lambrecht, Anja
6
Russo, Antonio
6
Schreiber, Dirk
6
Schumann, Jan Hendrik
6
Theobald, Elke
6
Whinston, Andrew B.
6
Alleman, James H.
5
Bauer, Hans H.
5
Bliemel, Friedhelm
5
Dellarocas, Chrysanthos
5
Dinerstein, Michael
5
Duan, Wenjing
5
Einav, Liran
5
Fan, Ming
5
Friedman, Daniel
5
Guo, Xiaolong
5
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IGI Global
22
Springer Fachmedien Wiesbaden
10
National Bureau of Economic Research
4
Springer Gabler <Firma>
3
Bund-Verlag
2
NetLibrary, Inc
2
OECD
2
Organisation for Economic Co-operation and Development
2
Springer-Verlag GmbH
2
Staats- und Universitätsbibliothek Hamburg Carl von Ossietzky / Hamburg University Press
2
Steria Mummert Consulting AG
2
Akademie für Technikfolgenabschätzung in Baden-Württemberg
1
American Marketing Association
1
Bank für Internationalen Zahlungsausgleich / Währungs- und Wirtschaftsabteilung
1
Booz, Allen & Hamilton GmbH <Düsseldorf>
1
Bundesverband Digitale Wirtschaft
1
Carl Heymanns Verlag
1
Competence Center E-Commerce <Bochum>
1
Deutscher Betriebswirte-Verlag GmbH
1
Digital Marketing & eCommerce Conference <4., 2023, Barcelona>
1
ENTER 2023 eTourism Conference <30., 2023, Johannesburg>
1
Edition Virgines e.K.
1
Edward Elgar Publishing
1
Europäische Kommission / EU Consumer Programme
1
Europäische Kommission / Gemeinsame Forschungsstelle
1
F.A.Z.-Institut für Management-, Markt- und Medieninformationen
1
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1
GeNeMe <2001, Dresden>
1
GeNeMe <2002, Dresden>
1
Handelshochschule Leipzig
1
Healthcare Information and Management Systems Society
1
Hochschule für Angewandte Wissenschaften Hamburg / Projektteam LinkFisch
1
ICEC <15, 2013, Turku>
1
ISPIM Innovation Conference <33., 2022, Kopenhagen>
1
Industrie-Kontakt-Seminar <33, 1999, Kaiserslautern>
1
Institut de Recherche Juridique - André Tunc
1
Institut de recherche juridique-André Tunc / Journées <2016, Paris>
1
International Association for the Study of Insurance Economics
1
International Conference on Advances in National Brand and Private Label Marketing (NB&PL) <10., 2023, Barcelona>
1
International Conference on Digital Economy <2., 2017, Sidi Bou Said>
1
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Journal of business research : JBR
58
Journal of retailing and consumer services
57
International journal of electronic marketing and retailing : IJEMR
38
Journal of management information systems : JMIS
38
Electronic commerce research
35
International journal of internet marketing and advertising : IJIMA
34
Information systems research : ISR
31
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
29
Journal of internet commerce
28
SpringerLink / Bücher
27
International journal of business information systems : IJBIS
26
Technological forecasting & social change : an international journal
25
Management science : journal of the Institute for Operations Research and the Management Sciences
24
Industrial marketing management : the international journal for industrial and high-tech firms
23
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
22
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
21
International journal of hospitality management
20
International journal of e-business research : an official publication of the Information Resources Management Association
19
International journal of electronic business
18
International journal of electronic commerce : IJEC
18
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
18
Journal of electronic commerce research : JECR
17
Electronic markets : EM ; the international journal of electronic commerce and business media
16
Journal of travel and tourism marketing
16
CESifo working papers
15
International journal of electronic customer relationship management : IJECRM
15
Journal of open innovation : technology, market, and complexity
15
Information systems and e-business management : ISeB
14
Electronic commerce research and applications
13
Electronic markets : the international journal on networked business
13
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
13
Lehrbuch
13
Premier reference source
13
Springer eBook Collection
13
Discussion papers / CEPR
12
European journal of operational research : EJOR
12
International journal of contemporary hospitality management
12
International journal of retail & distribution management
12
Internet policy review : journal on internet regulation
12
Journal of organizational computing and electronic commerce
12
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Source
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ECONIS (ZBW)
3,387
Other ZBW resources
3
RePEc
2
BASE
1
EconStor
1
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1
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
2
Timeliness, transparency, and trust : a framework for managing online customer complaints
Stevens, Jennifer L.
;
Spaid, Brian I.
;
Breazeale, Michael
; …
- In:
Business horizons
61
(
2018
)
3
,
pp. 375-384
Persistent link: https://www.econbiz.de/10011866294
Saved in:
3
Online customer service and retail type-product congruence
Suryandari, Retno Tanding
;
Paswan, Audhesh K.
- In:
Journal of retailing and consumer services
21
(
2014
)
1
,
pp. 69-76
Persistent link: https://www.econbiz.de/10010233537
Saved in:
4
Blueprint for retail website design : attracting and retaining millennial online shoppers
Wright, Linda Berns
;
Haug, James C.
;
Huckabee, Allen
- In:
Journal of internet commerce
18
(
2019
)
2
,
pp. 170-196
Persistent link: https://www.econbiz.de/10012179574
Saved in:
5
Antecedents and consequences of online customer satisfaction : a holistic process perspective
Pham, Thi Song Hanh
;
Ahammad, Mohammad F.
- In:
Technological forecasting & social change : an …
124
(
2017
),
pp. 332-342
Persistent link: https://www.econbiz.de/10011899423
Saved in:
6
Netzwerkbasierte E-Services als Instrument zur
Kundenbindung
Schobert, Andreas
-
2004
Persistent link: https://www.econbiz.de/10002123309
Saved in:
7
Quality strategies for customer loyalty in an e-service environment : a case of m-banking customers
Vasudeva, Savdeep
- In:
Strategies and tools for managing connected consumers
,
(pp. 46-69)
.
2020
Persistent link: https://www.econbiz.de/10012106733
Saved in:
8
From managing customers to joint venturing with customers : co-creating service value in the digital age
Falkenreck, Christine
;
Wagner, Ralf
- In:
The journal of business & industrial marketing
37
(
2022
)
3
,
pp. 643-656
Persistent link: https://www.econbiz.de/10013165201
Saved in:
9
The leader of the pack : how Chewy became the alpha figure
Weinstein, Art T.
;
Alegria, Christopher
;
Araujo, Daniela
; …
- In:
The journal of business strategy
45
(
2024
)
4
,
pp. 282-291
Persistent link: https://www.econbiz.de/10015056020
Saved in:
10
Service investment for online retailers with social medi : does it pay off?
Hou, Ruiqi
;
Koster, René de
;
Yu, Yugang
- In:
Transportation research / E : an international journal
118
(
2018
),
pp. 606-628
Persistent link: https://www.econbiz.de/10011928981
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