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Customer perception of logistics service quality using SIPA and modified Kano : case study of Indonesian e-commerce

Masudin, Ilyas; Hanifah, Yulyetha Kurnia Putri; Dewi, … - In: Logistics 6 (2022) 3, pp. 1-23

discusses the quality of logistics services that serve e-commerce by comparing the quality of its competitors in Indonesia is … still little discussed. The case study in this research is two logistic service providers in Indonesia. Methods: This study … performance of the two logistics services. A dynamic cycle of service attributes encourages using Kano Modification in this study …

Persistent link: https://www.econbiz.de/10013287888

Determinants of customer perceived online shopping logistics service quality value : an empirical study from China

Han, Yunxia; Xie, Guangying - In: International journal of logistics : research and … 22 (2019) 6, pp. 614-637

Persistent link: https://www.econbiz.de/10012203876

Effects of logistics service quality and price fairness on customer repurchase intention : the moderating role of cross-border e-commerce experiences

Do, Quynh Huong; Kim, Thai Young; Wang, Xueqin - In: Journal of retailing and consumer services 70 (2023), pp. 1-12

Persistent link: https://www.econbiz.de/10014239880

Gaining customer loyalty with tracking information quality in B2B logistics

Rai, Arun; Tang, Xinlin; Yin, Zhitao; Du, Steven - In: Journal of management information systems : JMIS 39 (2022) 2, pp. 307-335

Persistent link: https://www.econbiz.de/10013367713

Logistics service quality in online shopping : a bibliometric analysis

Dhaigude, Soma Amol; Mohan, Bijuna C. - In: Journal of internet commerce 22 (2023) 1, pp. 157-188

Persistent link: https://www.econbiz.de/10013547784

Logistics value in e-commerce and its impact on customer satisfaction, loyalty and online retailers' performance

Kawa, Arkadiusz; Zdrenka, Wojciech - In: The international journal of logistics management 35 (2024) 2, pp. 577-600

Persistent link: https://www.econbiz.de/10014485276

A study on the impact of design attributes on E-payment service utility

See-To, Eric W. K.; Ho, Kevin K. W. - In: Information & management : the internat. journal of … 53 (2016) 5, pp. 668-681

Persistent link: https://www.econbiz.de/10011530491

Preferences of Indian consumers towards attributes of online shopping websites : a conjoint analysis

Aggarwal, Aanchal - In: International journal of public sector performance … 6 (2020) 5, pp. 605-621

Persistent link: https://www.econbiz.de/10012516831

How e-tailing attributes affect perceived quality : the potential impact of customer demographics and online behaviors

Tamimi, Nabil; Sebastianelli, Rose - In: The TQM journal : the international review of … 28 (2016) 4, pp. 547-560

Persistent link: https://www.econbiz.de/10011584532

E-commerce logistics service quality : customer satisfaction and loyalty

Akıl, Siber; Ungan, Mustafa Cahit - In: Journal of electronic commerce in organizations : JECO 20 (2022) 1, pp. 1-19

Persistent link: https://www.econbiz.de/10014306944

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