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Customers' perceptions as an antecedent of satisfaction with online retailing services

Mwencha, Peter; Muathe, Stephen - In: Journal of marketing and consumer behaviour in emerging … (2018) 1, pp. 4-27

The assessment of antecedents of customer satisfaction has become very important for the success of online retailing services. This paper reports the results of a study that investigated the antecedent role of customers' perceptions vis-a-vis satisfaction with online retailing services. While...

Persistent link: https://www.econbiz.de/10012116963

Effect of perceived attributes, perceived risk and perceived value on usage of online retailing services

Mwencha, Peter; Muathe, Stephen; Thuo, John Kuria - In: Journal of management research 6 (2014) 2, pp. 140-161

Persistent link: https://www.econbiz.de/10010430617

Customers perceptions toward the use of online services : the case of Saudi telecommunication sector

Al-Shourah, Abdullah Ahmed - In: Journal of management research 6 (2014) 1, pp. 239-256

Persistent link: https://www.econbiz.de/10010430645

Service quality and price perceptions by internet retail customers : linking the three stages of service interaction

Cho, Yun Kyung - In: Journal of service research : JSR 17 (2014) 4, pp. 432-445

Persistent link: https://www.econbiz.de/10010432161

Dienstleistungen im Internet und ihre Qualität aus Kundensicht

Breithaupt, Hans-Friedrich - 2005 - 1. Aufl.

Persistent link: https://www.econbiz.de/10002749839

Customers' quality perceptions towards online railway reservation services in India : an exploratory study

Khare, Arpita; Handa, Meenakshi - In: International journal of services and operations management 9 (2011) 4, pp. 491-505

Persistent link: https://www.econbiz.de/10009306308

Factors influencing consumer perception towards online grocery shopping : a case of Kathmandu Valley

Jha, Kimee Kumari - In: Nepalese journal of finance : a publication of Uniglobe … 6 (2019) 2, pp. 56-67

Persistent link: https://www.econbiz.de/10014493997

The effect of employees' politeness strategy and customer membership on customers' perception of co-recovery and online post-recovery satisfaction

Zhang, Yu; Yuan, Yafen; Su, Jiafu; Xiao, Yan - In: Journal of retailing and consumer services 63 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10012665997

Effect of Trust, Satisfaction, Risk Perception, and Quality of Interest to Buy Online Website Using E-Commerce System

Suherman, Choirunnisa - 2020

This study aims to determine the effect of trust, satisfaction, perception of risk and quality website to purchase … results showed that there are significant between trust, satisfaction, and perception of risk toward buying interest online … value of > 0.5 and values Average Variance Extracted (AVE) trust, satisfaction, perception of risk, quality websites and …

Persistent link: https://www.econbiz.de/10012845232

How inaccessible retail websites affect blind and low vision consumers : their perceptions and responses

Cohen, Alex H.; Fresneda, Jorge E.; Anderson, Rolph E. - In: Journal of service theory and practice 33 (2023) 3, pp. 329-351

Persistent link: https://www.econbiz.de/10014302334

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