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~subject:"EU countries"
~subject:"Job satisfaction"
~subject:"Kundenservice"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Collection of articles of several authors"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
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EU countries
Job satisfaction
Kundenservice
USA
Großbritannien
33,267
United Kingdom
33,074
Bibliometrics
13,585
Bibliometrie
13,515
Customer satisfaction
10,700
Kundenzufriedenheit
10,691
Service quality
6,274
Dienstleistungsqualität
6,272
Consumer behaviour
6,188
Konsumentenverhalten
6,188
Dienstleistungssektor
6,187
Service industry
6,098
United States
5,679
Relationship marketing
5,112
Beziehungsmarketing
5,111
Deutschland
4,611
Germany
4,583
Theory
3,227
Theorie
3,214
Frankreich
2,685
France
2,673
Innovation
2,274
EU-Staaten
2,254
Estimation
1,943
Schätzung
1,943
Customer service
1,859
Welt
1,856
World
1,853
Japan
1,628
Italien
1,509
Italy
1,503
Firm performance
1,402
Unternehmenserfolg
1,400
Comparison
1,392
Vergleich
1,389
Arbeitszufriedenheit
1,388
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689
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1,103
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37
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731
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Gil-Alaña, Luis A.
18
Hughes Hallett, Andrew
16
Mattila, Anna S.
15
Han, Heesup
14
Kanas, Angelos
14
Broadberry, Stephen N.
13
Bryson, Alex
13
Peel, David
13
Svensson, Göran
13
Hamori, Shigeyuki
12
Minford, Patrick
12
O'Mahony, Mary
12
Sarno, Lucio
12
Sharma, Piyush
12
Walsh, Gianfranco
12
Barnes, Donald C.
11
Caporale, Guglielmo Maria
11
Gustafsson, Anders
11
MacDonald, Ronald
11
Bekaert, Geert
10
Blanpain, Roger
10
Collier, Joel E.
10
Laband, David N.
10
Söderlund, Magnus
10
Taylor, Mark P.
10
Beatty, Sharon E.
9
Blundell, Richard W.
9
Jang, Soocheong
9
Karatepe, Osman M.
9
McCann, Philip
9
Miao, Li
9
Welfens, Paul J. J.
9
Arestis, Philip
8
Ark, Bart van
8
Bosch, Gerhard
8
Burkhauser, Richard V.
8
Chadha, Jagjit
8
Edvardsson, Bo
8
Gremler, Dwayne D.
8
Guchait, Priyanko
8
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Europäische Kommission / Statistisches Amt
19
OECD
9
Nomos Verlagsgesellschaft
8
Economic Research Centre
7
Europäische Kommission
7
National Bureau of Economic Research
6
Internationales Arbeitsamt
5
USA / Bureau of the Census
5
Centro Formazione e Studi <Roma u.a.>
3
European Centre for the Development of Vocational Training
3
European Conference of Ministers of Transport
3
Europäischer Wirtschafts- und Sozialausschuss
3
Federal Trust for Education and Research
3
Großbritannien / Parliament / House of Commons / Library
3
Institute of Economic Affairs <London>
3
Rōdō Seisaku Kenkyū Kenshū Kikō
3
USA / Bureau of Labor Statistics
3
Anglo-German Foundation for the Study of Industrial Society
2
Bank für Internationalen Zahlungsausgleich / Währungs- und Wirtschaftsabteilung
2
Bertelsmann Stiftung
2
Centre d'Etudes et de Recherches sur la Vie Economique dans les Pays Anglo-Saxons <Paris>
2
Centre for Commercial Law Studies <London>
2
Centre for Economic Policy Research
2
Consiglio Nazionale delle Ricerche / Progetto Finalizzato Organizzazione e Funzionamento della Pubblica Amministrazione
2
Council on Foreign Relations
2
Deutsches Institut für Urbanistik
2
European Foundation for the Improvement of Living and Working Conditions
2
Europäische Kommission / Generaldirektion Beschäftigung, Arbeitsbeziehungen und Soziale Angelegenheiten
2
Europäisches Zentrum für Föderalismus-Forschung
2
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
2
Federal Reserve Bank of St. Louis
2
Fraser Institute
2
Harvard Graduate School of Business Administration
2
Institute for Fiscal Studies
2
Internationale Vereinigung für Steuerrecht
2
Italien / Camera dei Deputati
2
Kundendienstverband Deutschland
2
London Business School
2
National Academy of Engineering
2
Regional Studies Association
2
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Published in...
All
International journal of hospitality management
142
Journal of business research : JBR
114
The journal of services marketing
104
Journal of retailing and consumer services
101
Applied economics
82
The service industries journal
78
Journal of international money and finance
66
Journal of service research : JSR
52
Economics letters
51
International journal of contemporary hospitality management
50
The American economic review
48
Journal of common market studies : JCMS
46
The international journal of human resource management
45
Applied financial economics
41
Journal of service management
41
The economic journal : the journal of the Royal Economic Society
41
Services marketing quarterly
40
Economic modelling
39
Industrial marketing management : the international journal for industrial and high-tech firms
39
Journal of hospitality marketing & management
39
National Institute economic review
39
The review of economics and statistics
39
Applied economics letters
37
Intereconomics : review of European economic policy
37
Oxford review of economic policy
36
European economic review : EER
34
Research policy : policy, management and economic studies of science, technology and innovation
33
The journal of economic history
33
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
32
The journal of finance : the journal of the American Finance Association
31
Journal of air transport management
30
Journal of macroeconomics
30
Journal of money, credit and banking : JMCB
30
Managing service quality : MSQ ; an international journal
30
Psychology & marketing
30
Journal of the Academy of Marketing Science
28
Tourism management : research, policies, practice
28
Journal of business ethics : JOBE
27
Journal of service research
27
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
27
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Source
All
ECONIS (ZBW)
10,665
USB Cologne (EcoSocSci)
1
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1
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10
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10,666
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date (newest first)
date (oldest first)
1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
5
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
6
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
9
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
10
Creating an effective self-managed service climate for frontline service employees
Van Esch, Patrick
;
Arli, Denni
;
Gheshlaghi, Mahnaz
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305212
Saved in:
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