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~subject:"EU countries"
~subject:"Kundenservice"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Collection of articles of several authors"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Subject
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EU countries
Kundenservice
USA
Großbritannien
32,973
United Kingdom
32,786
Bibliometrics
13,129
Bibliometrie
13,055
Customer satisfaction
10,477
Kundenzufriedenheit
10,466
Service quality
6,160
Dienstleistungsqualität
6,157
Dienstleistungssektor
6,097
Consumer behaviour
6,023
Konsumentenverhalten
6,023
Service industry
6,009
United States
5,660
Relationship marketing
4,981
Beziehungsmarketing
4,980
Deutschland
4,584
Germany
4,557
Theory
3,210
Theorie
3,197
Frankreich
2,671
France
2,659
Innovation
2,220
EU-Staaten
2,215
Estimation
1,929
Schätzung
1,929
Customer service
1,825
Welt
1,801
World
1,799
Japan
1,616
Italien
1,499
Italy
1,493
Comparison
1,378
Vergleich
1,376
Firm performance
1,366
Unternehmenserfolg
1,363
Arbeitszufriedenheit
1,358
Job satisfaction
1,358
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Undetermined
1,814
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501
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Article
8,179
Book / Working Paper
1,093
Journal
37
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Article in journal
Collection of articles of several authors
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Aufsatz in Zeitschrift
8,211
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3,928
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3,160
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2,900
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1,835
Book section
1,835
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966
Hochschulschrift
905
Thesis
711
Aufsatzsammlung
540
Amtsdruckschrift
370
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370
Bibliografie enthalten
365
Bibliography included
365
Konferenzschrift
349
Conference proceedings
208
Case study
181
Collection of articles written by one author
83
Sammlung
83
Lehrbuch
69
Advisory report
65
Gutachten
65
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60
Konferenzbeitrag
60
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59
Reprint
58
Mehrbändiges Werk
55
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55
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52
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554
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70
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6
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3
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1
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1
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1
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1
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1
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Author
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Gil-Alaña, Luis A.
18
Hughes Hallett, Andrew
16
Kanas, Angelos
14
Mattila, Anna S.
14
Broadberry, Stephen N.
13
Peel, David
13
Hamori, Shigeyuki
12
O'Mahony, Mary
12
Sarno, Lucio
12
Caporale, Guglielmo Maria
11
MacDonald, Ronald
11
Minford, Patrick
11
Bekaert, Geert
10
Blanpain, Roger
10
Gustafsson, Anders
10
Han, Heesup
10
Laband, David N.
10
Sharma, Piyush
10
Walsh, Gianfranco
10
Barnes, Donald C.
9
Beatty, Sharon E.
9
Blundell, Richard W.
9
Jang, Soocheong
9
McCann, Philip
9
Miao, Li
9
Taylor, Mark P.
9
Welfens, Paul J. J.
9
Arestis, Philip
8
Ark, Bart van
8
Bosch, Gerhard
8
Burkhauser, Richard V.
8
Chadha, Jagjit
8
Collier, Joel E.
8
Edvardsson, Bo
8
Koedijk, Kees
8
Kugler, Peter
8
McColl-Kennedy, Janet R.
8
Ortega-Argilés, Raquel
8
Speight, Alan E. H.
8
Van Vaerenbergh, Yves
8
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All
Europäische Kommission / Statistisches Amt
19
OECD
9
Nomos Verlagsgesellschaft
8
Economic Research Centre
7
Europäische Kommission
7
National Bureau of Economic Research
6
Internationales Arbeitsamt
5
USA / Bureau of the Census
5
Centro Formazione e Studi <Roma u.a.>
3
European Centre for the Development of Vocational Training
3
European Conference of Ministers of Transport
3
Europäischer Wirtschafts- und Sozialausschuss
3
Federal Trust for Education and Research
3
Großbritannien / Parliament / House of Commons / Library
3
Institute of Economic Affairs <London>
3
Rōdō Seisaku Kenkyū Kenshū Kikō
3
USA / Bureau of Labor Statistics
3
Anglo-German Foundation for the Study of Industrial Society
2
Bank für Internationalen Zahlungsausgleich / Währungs- und Wirtschaftsabteilung
2
Bertelsmann Stiftung
2
Centre d'Etudes et de Recherches sur la Vie Economique dans les Pays Anglo-Saxons <Paris>
2
Centre for Commercial Law Studies <London>
2
Centre for Economic Policy Research
2
Consiglio Nazionale delle Ricerche / Progetto Finalizzato Organizzazione e Funzionamento della Pubblica Amministrazione
2
Council on Foreign Relations
2
Deutsches Institut für Urbanistik
2
European Foundation for the Improvement of Living and Working Conditions
2
Europäische Kommission / Generaldirektion Beschäftigung, Arbeitsbeziehungen und Soziale Angelegenheiten
2
Europäisches Zentrum für Föderalismus-Forschung
2
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
2
Federal Reserve Bank of St. Louis
2
Fraser Institute
2
Harvard Graduate School of Business Administration
2
Institute for Fiscal Studies
2
Internationale Vereinigung für Steuerrecht
2
Italien / Camera dei Deputati
2
Kundendienstverband Deutschland
2
London Business School
2
National Academy of Engineering
2
Regional Studies Association
2
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Published in...
All
International journal of hospitality management
101
The journal of services marketing
90
Journal of retailing and consumer services
87
Journal of business research : JBR
83
Applied economics
76
Journal of international money and finance
66
The service industries journal
62
Economics letters
48
Journal of service research : JSR
48
The American economic review
48
Journal of common market studies : JCMS
46
Applied financial economics
40
The economic journal : the journal of the Royal Economic Society
40
Economic modelling
39
National Institute economic review
39
Oxford review of economic policy
37
The review of economics and statistics
37
Intereconomics : review of European economic policy
36
Journal of service management
35
European economic review : EER
34
International journal of contemporary hospitality management
34
Applied economics letters
33
Research policy : policy, management and economic studies of science, technology and innovation
33
Services marketing quarterly
33
The journal of economic history
33
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
32
Industrial marketing management : the international journal for industrial and high-tech firms
30
Journal of macroeconomics
30
Journal of money, credit and banking : JMCB
30
Psychology & marketing
30
The journal of finance : the journal of the American Finance Association
30
Managing service quality : MSQ ; an international journal
29
Journal of air transport management
26
Journal of banking & finance
26
The international journal of human resource management
26
Journal of international financial markets, institutions & money
25
Journal of the Academy of Marketing Science
25
Regional studies
25
Technological forecasting & social change : an international journal
25
Economic inquiry : journal of the Western Economic Association International
24
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Source
All
ECONIS (ZBW)
9,308
USB Cologne (EcoSocSci)
1
Showing
1
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10
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9,309
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articles prioritized
date (newest first)
date (oldest first)
1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
5
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
6
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
The complementarity of frontline service employee creativity and attention to detail in service delivery
Sok, Phyra
;
Sok, Keo Mony
;
Danaher, Tracey S.
;
Danaher, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10011916526
Saved in:
9
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
10
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
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