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~subject:"EU countries"
~subject:"Service industry"
~subject:"USA"
~subject:"Unternehmenserfolg"
~type_genre:"Article in journal"
~type_genre:"Case study"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Subject
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EU countries
Service industry
USA
Unternehmenserfolg
Großbritannien
30,964
United Kingdom
30,836
Bibliometrics
13,350
Bibliometrie
13,278
Customer satisfaction
10,573
Kundenzufriedenheit
10,563
Service quality
6,215
Dienstleistungsqualität
6,213
Consumer behaviour
6,105
Konsumentenverhalten
6,105
Dienstleistungssektor
5,715
United States
5,160
Relationship marketing
5,017
Beziehungsmarketing
5,016
Deutschland
3,832
Germany
3,820
Theory
3,030
Theorie
3,017
Frankreich
2,200
France
2,194
Innovation
2,182
EU-Staaten
1,949
Estimation
1,928
Schätzung
1,928
Customer service
1,774
Kundenservice
1,759
Welt
1,601
World
1,599
Japan
1,459
Firm performance
1,373
Job satisfaction
1,371
Arbeitszufriedenheit
1,370
Comparison
1,304
Vergleich
1,302
Qualitätsmanagement
1,220
Quality management
1,218
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Undetermined
3,285
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886
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Article
12,416
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421
Journal
189
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Article in journal
Case study
Fallstudie
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Aufsatz in Zeitschrift
12,515
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5,653
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5,653
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4,180
Arbeitspapier
3,910
Aufsatz im Buch
2,822
Book section
2,822
Collection of articles of several authors
1,345
Sammelwerk
1,345
Hochschulschrift
1,012
Thesis
807
Amtsdruckschrift
696
Government document
696
Aufsatzsammlung
673
Konferenzschrift
455
Bibliografie enthalten
411
Bibliography included
411
Conference proceedings
287
Statistics
258
No longer published / No longer aquired
134
Advisory report
113
Gutachten
113
Conference paper
107
Konferenzbeitrag
107
Collection of articles written by one author
89
Mehrbändiges Werk
89
Multi-volume publication
89
Sammlung
89
Lehrbuch
82
Bibliografie
71
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69
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67
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54
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54
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English
11,838
German
604
French
232
Spanish
126
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79
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28
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22
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21
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18
Portuguese
17
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11
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9
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8
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7
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5
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Gallouj, Fai͏̈z
20
Gil-Alaña, Luis A.
18
Kowalkowski, Christian
16
Rubalcaba-Bermejo, Luis
16
Broadberry, Stephen N.
15
Hughes Hallett, Andrew
15
Kanas, Angelos
14
Witell, Lars
14
Gustafsson, Anders
13
Peel, David
13
Djellal, Faridah
12
Edvardsson, Bo
12
Gebauer, Heiko
12
Hamori, Shigeyuki
12
McColl-Kennedy, Janet R.
12
O'Mahony, Mary
12
Sarno, Lucio
12
Caporale, Guglielmo Maria
11
Daniels, Peter W.
11
Kindström, Daniel
11
MacDonald, Ronald
11
O'Cass, Aron
11
Rahman, Zillur
11
Walsh, Gianfranco
11
Williams, Colin C.
11
Addison, John T.
10
Ark, Bart van
10
Bekaert, Geert
10
Evangelista, Rinaldo
10
Jang, Soocheong
10
Laband, David N.
10
Minford, Patrick
10
Savona, Maria
10
Taylor, Mark P.
10
Blundell, Richard W.
9
Bosch, Gerhard
9
Cheng, T. C. E.
9
Cuadrado Roura, Juan R.
9
Filatotchev, Igor
9
Han, Heesup
9
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Institution
All
Europäische Kommission / Statistisches Amt
19
USA / Bureau of the Census
12
Malaysia / Jabatan Perangkaan
7
Thailand / Samnakngān sathiti hǣng chāt
7
Europäische Kommission
6
Institut national de la statistique et des études économiques <Frankreich>
6
Deutschland / Statistisches Bundesamt
5
Macau / Direcção dos Serviços de Estatística e Censos
5
Philippinen / National Statistics Office
5
Hong Kong / Business Services Statistics Section
4
Instituto Nacional de Estadística, Geografía e Informática <México>
4
Singapur / Department of Statistics
4
Südafrika / Central Statistical Service
4
Südkorea / Tong gye cheong
4
Zentrum für Europäische Wirtschaftsforschung
4
Europäischer Wirtschafts- und Sozialausschuss
3
Großbritannien / Parliament / House of Commons / Library
3
Instituto Nacional de Estadística <Madrid>
3
Instituto Nacional de Estadísticas <Santiago de Chile>
3
Istituto Nazionale di Statistica
3
Japan / Tōkeikyoku
3
Statistik Austria
3
USA / Bureau of Labor Statistics
3
Verband der Vereine Creditreform
3
Federal Reserve Bank of St. Louis
2
Institut national de la statistique et des études économiques <Frankreich> / Service interrégional Antilles-Guyane
2
Instituto Brasileiro de Geografia e Estatística
2
Instituto Brasileiro de Geografía e Estatística / Departamento de Comércio e Serviços
2
Jordanien / Dāʾirat al-Iḥṣāʾāt al-ʿĀmma
2
Macau
2
Norwegen
2
Norwegen / Statistisk sentralbyrå
2
Slowakei / Štatistický Úrad
2
Sri Lanka / Janalēkhana hā Saṅkhyālēkhana Depārtamēntuva
2
UNCTAD
2
Ungarn / Központi Statisztikai Hivatal
2
World Trade Organization
2
Zypern / Tmēma Statistikēs kai Ereunōn
2
American College of Tax Counsel <University, Ala.>
1
Arbeitskreis Konjunktur des IWH
1
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Published in...
All
The service industries journal
279
Journal of business research : JBR
138
Applied economics
103
The journal of services marketing
103
International journal of hospitality management
76
Industrial marketing management : the international journal for industrial and high-tech firms
73
International journal of production economics
69
Journal of international money and finance
68
Journal of service research : JSR
66
Journal of retailing and consumer services
63
Service business
62
The international journal of human resource management
62
Journal of service management
61
Research policy : policy, management and economic studies of science, technology and innovation
60
Regional studies
56
Applied economics letters
55
Economics letters
53
The American economic review
48
Economic modelling
47
Journal of common market studies : JCMS
46
The economic journal : the journal of the Royal Economic Society
46
Applied financial economics
44
International journal of services technology and management
44
Services marketing quarterly
44
Structural change and economic dynamics : SC+ED
43
Technological forecasting & social change : an international journal
43
Economics of innovation and new technology
40
Intereconomics : review of European economic policy
40
National Institute economic review
40
The review of economics and statistics
40
Oxford review of economic policy
39
European journal of operational research : EJOR
37
International journal of services and operations management
37
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
37
The journal of economic history
36
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
35
European economic review : EER
34
Technovation : the international journal of technological innovation, entrepreneurship and technology management
33
The journal of business & industrial marketing
33
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
33
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Source
All
ECONIS (ZBW)
13,025
USB Cologne (EcoSocSci)
1
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1
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1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
5
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
6
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
The complementarity of frontline service employee creativity and attention to detail in service delivery
Sok, Phyra
;
Sok, Keo Mony
;
Danaher, Tracey S.
;
Danaher, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10011916526
Saved in:
9
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
10
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
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