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~subject:"Economic history"
~subject:"Kundenzufriedenheit"
~subject:"Schätzung"
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Economic history
Kundenzufriedenheit
Schätzung
Großbritannien
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Han, Heesup
67
Blundell, Richard W.
60
Caporale, Guglielmo Maria
57
Gil-Alaña, Luis A.
54
Broadberry, Stephen N.
49
Jenkins, Stephen
44
Homburg, Christian
41
Meghir, Costas
41
Hart, Robert A.
40
Francesconi, Marco
39
Mattila, Anna S.
37
Booth, Alison L.
36
Svensson, Göran
35
Shields, Michael
34
Machin, Stephen
33
Addison, John T.
32
Girma, Sourafel
32
Görg, Holger
31
Arulampalam, Wiji
30
Kaiser, Ulrich
30
Mittal, Vikas
30
Wong, IpKin Anthony
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Van Reenen, John
29
Walker, Ian
29
Usman, Osly
28
Aksoy, Lerzan
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Crafts, Nicholas
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Haskel, Jonathan
26
Jenkins, Stephen P.
26
Prentice, Catherine
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Ringle, Christian M.
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Cappellari, Lorenzo
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Gil Saura, Irene
25
O'Rourke, Kevin Hjortshøj
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Prayag, Girish
24
Prybutok, Victor R.
24
Smith, Jeremy
24
Wheatley Price, Stephen
24
Bekaert, Geert
23
Hamermesh, Daniel S.
23
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National Bureau of Economic Research
114
Forschungsinstitut zur Zukunft der Arbeit
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Springer Fachmedien Wiesbaden
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Centre for Economic Performance
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Sonderforschungsbereich Quantifikation und Simulation Ökonomischer Prozesse
11
University of Oxford / Institute of Economics and Statistics
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Economic History Society
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Institute for Fiscal Studies
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Public Sector Economics Research Centre <Leicester>
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University of Sheffield / Department of Economics
9
Birkbeck College / Department of Economics
8
Scotland
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University of Reading / Department of Economics
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Books on Demand GmbH <Norderstedt>
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University of York / Department of Economics and Related Studies
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Verlag Dr. Kovač
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Ekonomiska forskningsinstitutet <Stockholm>
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National Institute of Economic and Social Research
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Nomos Verlagsgesellschaft
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Queen Mary College / Department of Economics
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East India Company
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Erasmus Research Institute of Management
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Institut für Weltwirtschaft
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Nationalekonomiska Institutionen <Lund>
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Society for the Mitigation and Gradual Abolition of Slavery Throughout the British Dominions
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IGI Global
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London Corresponding Society
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London School of Economics and Political Science
3
RWTH Aachen
3
Shaker Verlag
3
Technische Universität Hamburg
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Journal of retailing and consumer services
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International journal of hospitality management
378
Journal of business research : JBR
302
Discussion paper series / IZA
260
The journal of services marketing
191
Tourism management : research, policies, practice
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The service industries journal
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Journal of travel and tourism marketing
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Journal of hospitality marketing & management
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Discussion paper / Centre for Economic Policy Research
143
International journal of contemporary hospitality management
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IZA Discussion Papers
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Applied economics
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NBER working paper series
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Working paper / National Bureau of Economic Research, Inc.
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Cogent business & management
103
Services marketing quarterly
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IZA Discussion Paper
98
NBER Working Paper
98
Service business
89
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
The TQM journal : the international review of organizational improvement
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Discussion paper
83
Psychology & marketing
80
International journal of productivity and quality management : IJPQM
77
CESifo working papers
75
Journal of service management
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of strategic marketing
70
International journal of quality and service sciences
67
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
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SpringerLink / Bücher
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ECONIS (ZBW)
22,722
EconStor
373
RePEc
12
OLC EcoSci
11
USB Cologne (EcoSocSci)
10
BASE
5
Other ZBW resources
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1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
5
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
6
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
Investigating the immediate and long-term effects of job stressors on frontline service employees
Whiting, Anita
;
Donthu, Naveen
;
Baker, Andrew M.
- In:
International journal of research in marketing : IJRM ; …
28
(
2011
)
4
,
pp. 319-331
Persistent link: https://www.econbiz.de/10009406668
Saved in:
9
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
10
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
Saved in:
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