Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Einzelhandel"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Warranty and maintenance
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Einzelhandel
Customer service
3,469
Instandhaltung
3,154
Kundenservice
3,076
Maintenance policy
2,726
Theorie
1,374
Theory
1,364
Service quality
1,236
Relationship marketing
1,207
Beziehungsmarketing
1,199
Dienstleistungsqualität
1,180
Customer satisfaction
1,074
Kundenzufriedenheit
1,022
Consumer behaviour
907
Konsumentenverhalten
895
Deutschland
610
Garantie
587
Warranty
520
Germany
516
Scheduling problem
438
Scheduling-Verfahren
438
USA
422
Qualitätsmanagement
412
Quality management
390
United States
387
Beschwerdemanagement
372
Complaint management
370
Dienstleistungssektor
302
Service industry
292
Kundendienst
271
Dienstleistung
214
Supply chain
212
Mathematical programming
207
Lieferkette
206
Mathematische Optimierung
206
Emotion
198
Maintenance
191
Retail trade
190
Product quality
175
Lagerhaltungsmodell
173
more ...
less ...
Online availability
All
Undetermined
84
Free
26
Type of publication
All
Article
145
Book / Working Paper
41
Journal
1
Type of publication (narrower categories)
All
Article in journal
141
Aufsatz in Zeitschrift
141
Hochschulschrift
13
Graue Literatur
12
Non-commercial literature
12
Thesis
9
Working Paper
6
Arbeitspapier
5
Aufsatz im Buch
5
Book section
5
Aufsatzsammlung
4
Collection of articles of several authors
2
Conference paper
2
Konferenzbeitrag
2
Konferenzschrift
2
Sammelwerk
2
Amtsdruckschrift
1
Bibliografie enthalten
1
Bibliography included
1
Case study
1
Fallstudie
1
Government document
1
Guidebook
1
Ratgeber
1
Reprint
1
Statistics
1
Statistik
1
more ...
less ...
Language
All
English
171
German
16
Author
All
Grewal, Dhruv
3
Martin, Isabel
3
Nalca, Arcan
3
Schramm-Klein, Hanna
3
Steinmann, Sascha
3
Ai, Xingzheng
2
Bauer, Hans H.
2
Bhattacharya, C. B.
2
Bijmolt, Tammo H. A.
2
Bolton, Ruth N.
2
Bosch, Thorsten
2
Boyacı, Tamer
2
Brengman, Malaika
2
Chen, Jing
2
Chiguvi, Douglas
2
Dieck, M. Claudia tom
2
Erasmus, Alet C.
2
Gauquier, Laurens de
2
Gelbrich, Katja
2
Gijsenberg, Maarten J.
2
Gustafsson, Anders
2
Gäthke, Jana
2
Hellström, Daniel
2
Hirche, Christian F.
2
Jung, Timothy
2
Knotzer, Nicolas
2
Korschun, Daniel
2
Meyer, Tracy
2
Mortimer, Gary
2
Olsson, John
2
Powers, Thomas L.
2
Röding, Tobias
2
Schuckel, Marcus
2
Stiller, Michael
2
Suwelack, Thomas
2
Swain, Scott D.
2
Tarasi, Crina O.
2
Vakulenko, Yulia
2
Voorhees, Clay M.
2
Wagner, Gerhard
2
more ...
less ...
Institution
All
Philippine Statistics Authority
2
Philippinen / National Statistics Office
2
Harvard Graduate School of Business Administration
1
United States / National Recovery Administration
1
Published in...
All
Journal of retailing and consumer services
17
Journal of retailing
9
International journal of physical distribution & logistics management : IJPD & LM
5
Journal of business research : JBR
5
The international review of retail, distribution and consumer research
5
International journal of retail & distribution management
4
European journal of operational research : EJOR
3
Gabler Edition Wissenschaft
3
Psychology & marketing
3
SpringerLink / Bücher
3
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
GITAM journal of management : a quarterly publication of GITAM Institute of Management
2
International journal of consumer studies
2
International journal of physical distribution and logistics management
2
International journal of services technology and management : IJSTM
2
Journal of marketing theory and practice
2
Journal of service management
2
Journal of the Academy of Marketing Science
2
Journal of the Operational Research Society
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Progress in IS
2
SOM research reports
2
Services marketing quarterly
2
The journal of services marketing
2
Transportation research / E : an international journal
2
Advances in applied microeconomics : a research annual
1
Annals of operations research ; volume 275, numbers 2 (April 2019)
1
Annual survey of Philippine business and industry
1
Arbeit und Technik : Schriftenreihe des Instituts Arbeit und Technik im Wissenschaftszentrum Nordrhein-Westfalen
1
Arbeitspapier
1
British journal of management : BJM
1
College of Business working papers
1
Consumption and public life
1
Decision sciences : DS
1
Dutch journal of finance and management
1
ERIM Ph. D. series research in management / Erasmus Institute of Management
1
ESMT Working Paper
1
ESMT working paper
1
Economic and environmental studies : a journal for sustainable development ; E&ES
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
more ...
less ...
Source
All
ECONIS (ZBW)
186
EconStor
1
Showing
1
-
10
of
187
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Effects of retailer post-purchase guarantee policies on consumer perceptions with the moderating influence of financial risk and product complexity
Astous, Alain d'
;
Guèvremont, Amélie
- In:
Journal of retailing and consumer services
15
(
2008
)
4
,
pp. 306-314
Persistent link: https://www.econbiz.de/10003729870
Saved in:
2
Design of extended warranties in supply chains
Li, Kunpeng
(
contributor
);
Chhajed, Dilip
(
contributor
); …
-
2005
Persistent link: https://www.econbiz.de/10003730379
Saved in:
3
Consumer responses to offline and online low price signals : the role of cognitive elaboration
Dutta, Sujay
;
Bhowmick, Sandeep
- In:
Journal of business research : JBR
62
(
2009
)
6
,
pp. 629-635
Persistent link: https://www.econbiz.de/10003854676
Saved in:
4
Consumer perceptions of extended warranties
Maronick, Thomas J.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 224-231
Persistent link: https://www.econbiz.de/10003458655
Saved in:
5
Returns policy, new model introduction, and consumer welfare
Matsui, Kenji
- In:
International journal of production economics
124
(
2010
)
2
,
pp. 299-309
Persistent link: https://www.econbiz.de/10003958921
Saved in:
6
Comparison of consumer reactions to price-matching guarantees in internet and bricks-and-mortar retail environments
Kukar-Kinney, Monika
;
Grewal, Dhruv
- In:
Journal of the Academy of Marketing Science
35
(
2007
)
2
,
pp. 197-207
Persistent link: https://www.econbiz.de/10003507869
Saved in:
7
The economics of a money-back guarantee in retailing
Jin, Yanhong
-
2004
Persistent link: https://www.econbiz.de/10003946375
Saved in:
8
Retail strategies for extended
warranty
sales and impact on manufacturer base warranties
Heese, H. Sebastian
- In:
Decision sciences : DS
43
(
2012
)
2
,
pp. 341-367
Persistent link: https://www.econbiz.de/10009545443
Saved in:
9
The effects of price-matching guarantees on consumer response in an online retail context : the moderating role of consumer search costs
Lin, Hsin-Hui
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 658-679
Persistent link: https://www.econbiz.de/10011392188
Saved in:
10
Effects of money-back and low-price guarantees on consumer behavior : state of the art and future research perspectives
Suwelack, Thomas
;
Krafft, Manfred
- In:
Quantitative marketing and marketing management : …
,
(pp. 531-561)
.
2012
Persistent link: https://www.econbiz.de/10009621550
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
