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Impact of an "online-to-store" channel on demand allocation, pricing and profitability
Cao, James; So, Kut C.; Yin, Shuya - In: European journal of operational research : EJOR 248 (2016) 1, pp. 234-245
Persistent link: https://www.econbiz.de/10011434794
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The impacts of store price image and brand image on repurchase intention with customer satisfaction as mediation : a study on Transmart Mx Mall Malang
Lucky, Octhavian Sukmartha; Aisjah, Siti; Ningrum, … - 2023
Persistent link: https://www.econbiz.de/10014281625
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The new rules of retail : competing in the world's toughest marketplace
Lewis, Robin; Dart, Michael - 2010 - 1 ed.
Persistent link: https://www.econbiz.de/10008799092
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Perils of managing the service profit chain : the role of time lags and feedback loops
Evanschitzky, Heiner; Wangenheim, Florian von; … - In: Journal of retailing 88 (2012) 3, pp. 356-366
Persistent link: https://www.econbiz.de/10009622995
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An integrated model of corporate brand experience and customer value co-creation behaviour
Shamim, Amjad; Ghazali, Zulkipli; Albinsson, Pia A. - In: International journal of retail & distribution management 44 (2016) 2, pp. 139-158
Persistent link: https://www.econbiz.de/10011552612
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Stretching the value-satisfaction-loyalty chain by adding value dimensions and cognitive and affective satisfactions : a causal model for retailing
Gallarza, Martina G.; Ruiz-Molina, Maria Eugina; Gil … - In: Management decision : MD 54 (2016) 4, pp. 981-1003
Persistent link: https://www.econbiz.de/10011482206
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How retailer ownership of vs. collaboration with sharing economy apps affects anticipated service quality and value co-creation
Mai, Enping; Ketron, Seth - In: Journal of business research : JBR 140 (2022), pp. 684-692
Persistent link: https://www.econbiz.de/10013040707
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Examining the service value chain of hypermarket retail brand value in Malaysia
Hasliza Hassan; Muhammad Sabbir Rahman; Abu Bakar Sade - In: International journal of services and operations management 34 (2019) 3, pp. 405-420
Persistent link: https://www.econbiz.de/10012159145
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Bridging the valuescape with digital technology : a mixed methods study on customers' value creation process in the physical retail space
Nöjd, Sture; Trischler, Jessica Westman; Otterbring, Tobias - In: Journal of retailing and consumer services 56 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012389867
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The new rules of retail : competing in the world's toughest marketplace
Lewis, Robin; Dart, Michael - 2010 - 1 ed.
Persistent link: https://www.econbiz.de/10009361985