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~subject:"Einzelhandel"
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Editorial: the role of the edi...
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Einzelhandel
Consumer behaviour
38
Konsumentenverhalten
33
Beziehungsmarketing
21
Relationship marketing
21
Services marketing
20
Service quality
19
Dienstleistungsqualität
17
Social marketing
17
Dienstleistungsmarketing
12
Marketing
12
Social Marketing
12
Customer satisfaction
10
Dienstleistung
9
Kundenzufriedenheit
9
Retail trade
9
Australia
8
Australien
8
Dienstleistungssektor
7
Market research
7
Marktforschung
7
United Kingdom
7
Emotion
6
Beschwerdemanagement
5
Brand management
5
Complaint management
5
Großbritannien
5
Internet
5
Markenführung
5
Services
5
Value creation
5
Welt
5
World
5
Betriebliche Wertschöpfung
4
Customer service
4
Customer value
4
Customers
4
Gesundheitsversorgung
4
Gesundheitswesen
4
Health care
4
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7
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7
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7
Enzyklopädie
1
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English
7
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Russell-Bennett, Rebekah
5
Baron, Steve
3
Rosenbaum, Mark S.
2
Bedggood, Rowan E.
1
Cassidy, Kim
1
Davies, Barry
1
DeWitt, Tom
1
Drennan, Judy
1
Galvas, Charmaine
1
Letheren, Kate
1
Lu, Xiaoming
1
McAndrew, Ryan
1
Nguyen, Doan T.
1
Patterson, Anthony
1
Rosenbaum, Mark
1
Russell, Eric M.
1
Swindley, David
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Journal of retailing and consumer services
3
The journal of services marketing
3
Journal of marketing management : MM
1
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ECONIS (ZBW)
7
USB Cologne (EcoSocSci)
1
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1
Deviant employees and dreadful service encounters : customer tales of discord and distrust
Patterson, Anthony
;
Baron, Steve
- In:
The journal of services marketing
24
(
2010
)
6
,
pp. 438-445
Persistent link: https://www.econbiz.de/10008749366
Saved in:
2
How customer "learn" to work for retailers
Cassidy, Kim
;
Baron, Steve
;
Lu, Xiaoming
- In:
Journal of marketing management : MM
31
(
2015
)
17/18
,
pp. 1747-1772
Persistent link: https://www.econbiz.de/10011406190
Saved in:
3
Macmillan dictionary of retailing
Baron, Steve
;
Davies, Barry
;
Swindley, David
-
1991
-
1. ed.
Persistent link: https://www.econbiz.de/10004102528
Saved in:
4
Service convenience and social servicescape : retail vs hedonic setting
Nguyen, Doan T.
;
DeWitt, Tom
;
Russell-Bennett, Rebekah
- In:
The journal of services marketing
26
(
2012
)
4
,
pp. 265-277
Persistent link: https://www.econbiz.de/10009581935
Saved in:
5
Commercial friendships between gay sales associates and straight female customers in luxury settings : a proposed theoretical framework
Rosenbaum, Mark S.
;
Russell-Bennett, Rebekah
;
Drennan, Judy
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 179-186
Persistent link: https://www.econbiz.de/10011388124
Saved in:
6
Exploring the resources associated with consumer vulnerability : designing nuanced retail hardship programs
Galvas, Charmaine
;
Letheren, Kate
;
Russell-Bennett, Rebekah
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012305342
Saved in:
7
"I'll wait for him" : understanding when female shoppers prefer working with gay male sales associates
Rosenbaum, Mark S.
;
Russell, Eric M.
;
Russell-Bennett, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 172-179
Persistent link: https://www.econbiz.de/10011697986
Saved in:
8
Editorial: opportunities in the new service marketplace
Russell-Bennett, Rebekah
;
Rosenbaum, Mark
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 445-449
Persistent link: https://www.econbiz.de/10013407530
Saved in:
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