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The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites : a consumer perspective
Roy, Sanjit Kumar; Lassar, Walfried M.; Butaney, Gul T. - In: European journal of marketing : EJM 48 (2014) 9/10, pp. 1828-1849
Persistent link: https://www.econbiz.de/10010429758
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An empirical study on apparel retail service quality and its impact on customer loyalty in specialty store
Prakash, N.; Somasundaram, R.; Krishnamoorthy, V. - In: International journal of services and operations management 30 (2018) 4, pp. 505-519
Persistent link: https://www.econbiz.de/10011927285
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Assessing the mediating impact of satisfaction on the relationship between retail service quality and customer loyalty : a study of organised apparel multi-brand retail stores in I...
Bhatia, Mayank; Bhatt, Kedar - In: International journal of business and emerging markets … 15 (2023) 2, pp. 175-193
Persistent link: https://www.econbiz.de/10014306813
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Linking customer loyalty to customer satisfaction and store image : a structural model for retail stores
Thomas, Sam - In: Decision 40 (2013) 1/2, pp. 15-25
Persistent link: https://www.econbiz.de/10010381143
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Customer's relative loyalty: an empirical examination
Roy, Sanjit Kumar; Butaney, Gul T. - In: Journal of strategic marketing 22 (2014) 3, pp. 206-221
Persistent link: https://www.econbiz.de/10010384773
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Effects of characteristics of in-store retail technology on customer citizenship behavior
Gong, Taeshik; Wang, Chen-Ya; Lee, Kangcheol - In: Journal of retailing and consumer services 65 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013169678
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Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.; Richards, Keith A.; Calantone, Roger J. - In: Journal of retailing 95 (2019) 2, pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
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On linking the perceived values of mobile shopping apps, customer well-being, and customer citizenship behavior : moderating role of customer intimacy
Garrouch, Karim; Ghali, Zohra - In: Journal of retailing and consumer services 74 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014363976
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Navigating on mobile shopping applications : examining the interplay among online customer experience, customer brand relationships and customer citizenship behavior
Bansal, Ishita; Thakur, Anand - In: Services marketing quarterly 45 (2024) 3, pp. 256-295
Persistent link: https://www.econbiz.de/10015049444
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Understanding customer experience over time and customer citizenship behavior in retail environment : the mediating role of customer brand relationship strength
Hoa Pham Thi; Ho Trong Nghia - In: Cogent business & management 11 (2024) 1, pp. 1-23
In the retail industry, customer experience over time is the overall customer perception after making transactions with retailers. This concept has been increasingly important since it can help retailers to gain competitive advantages. However, there has been a lack of studies investigating how...
Persistent link: https://www.econbiz.de/10014543421