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~subject:"Einzelhandel"
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Experience vs quality : predic...
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Einzelhandel
Konsumentenverhalten
79,057
Consumer behaviour
78,625
Beziehungsmarketing
25,156
Relationship marketing
25,128
Service quality
20,638
Dienstleistungsqualität
20,622
Customer satisfaction
13,741
Kundenzufriedenheit
13,605
Theorie
12,317
Theory
12,114
Satisfaction
10,553
Zufriedenheit
9,601
Deutschland
8,388
Markenführung
8,079
Brand management
8,078
Germany
7,970
USA
7,277
United States
7,055
Markenimage
6,955
Brand image
6,929
Online-Handel
6,003
Online retailing
5,984
Social Web
5,791
Social web
5,788
Online-Marketing
5,148
Internet marketing
5,109
Electronic Commerce
4,768
Retail trade
4,640
E-commerce
4,601
Brand
4,394
Markenartikel
4,382
Lebensqualität
4,380
Quality of life
4,357
Marketingmanagement
3,940
Emotion
3,912
Marketing management
3,896
Experiment
3,673
Werbewirkung
3,631
Advertising effects
3,592
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776
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1,145
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14
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40
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25
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25
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16
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12
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9
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7
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Grewal, Dhruv
29
Pantano, Eleonora
25
Gázquez-Abad, Juan Carlos
23
Schramm-Klein, Hanna
21
Gil Saura, Irene
20
Martínez-López, Francisco J.
20
Swoboda, Bernhard
19
Das, Gopal
17
Zielke, Stephan
17
Gijsbrechts, Els
16
Khare, Arpita
15
Teller, Christoph
15
Roggeveen, Anne L.
14
Sands, Sean
13
Steinmann, Sascha
13
Rajagopal
12
Ailawadi, Kusum L.
11
Bijmolt, Tammo H. A.
11
Brengman, Malaika
11
Campo, Katia
11
Diallo, Mbaye Fall
11
Nordfält, Jens
11
Rudolph, Thomas
11
Willems, Kim
11
Breugelmans, Els
10
Chebat, Jean-Charles
10
Chintagunta, Pradeep K.
10
Dennis, Charles
10
Noble, Stephanie M.
10
Richards, Timothy J.
10
Stobart, Jon
10
Verhoef, Peter C.
10
Wagner, Gerhard
10
Bang, Nguyen
9
Calvo-Porral, Cristina
9
Dekimpe, Marnik G.
9
Gielens, Katrijn
9
Ieva, Marco
9
Loureiro, Sandra Maria Correia
9
Rabinovich, Elliot
9
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Springer Fachmedien Wiesbaden
9
National Bureau of Economic Research
4
Stellenbosch University / Bureau for Economic Research
3
The Nielsen Company (Germany)
3
Books on Demand GmbH <Norderstedt>
2
IGI Global
2
Nordic Council of Ministers
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
A. C. Nielsen Company <Schaumburg, Ill.>
1
Accenture GmbH <Kronberg im Taunus>
1
Advertising and Consumer Psychology Conference <25, 2006, Houston, Tex.>
1
Alabama / State Highway Dept
1
Alabama Highway Research Group
1
Bargeldsymposium <2., 2014, Frankfurt am Main>
1
Bauhaus-Universität Weimar / Institut für Europäische Urbanistik
1
Berlin / Senatsverwaltung für Wirtschaft und Betriebe
1
Bundesarbeitsgemeinschaft der Mittel- und Großbetriebe des Einzelhandels
1
Bundesverband des Deutschen Textil-Einzelhandels
1
Cape Town / Technical Management Services
1
Central Co-Operative Council
1
Deutsche Bundesbank
1
Econ Consult, Wirtschafts- und Sozialwissenschaftliche Beratungsgesellschaft <Köln>
1
Friedrich-Schiller-Universität Jena
1
Gesellschaft für Konsum-, Markt- und Absatzforschung
1
Goethe-Universität Frankfurt am Main
1
Gottlieb Duttweiler Institute
1
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1
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1
Handelshögskolan i Stockholm
1
Handelsverband Deutschland
1
Harvard University, Graduate School of Business Administration, Division of Research
1
Institut for Graenseregionsforskning
1
Institut für Handelsforschung <Köln>
1
International Co-operative Alliance / Regional Office for Asia and the Pacific
1
International Conference on Advances in National Brand and Private Label Marketing (NB&PL) <10., 2023, Barcelona>
1
International Conference on National Brand & Private Label Marketing <1., 2014, Barcelona>
1
International Conference on Research on National Brand & Private Label Marketing <4., 2017, Barcelona>
1
International Conference on Research on National Brand & Private Label Marketing <5., 2018, Barcelona>
1
International Conference on Research on National Brand & Private Label Marketing <6., 2019, Barcelona>
1
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Journal of retailing and consumer services
507
Journal of retailing
146
International journal of retail & distribution management
133
Journal of business research : JBR
132
The international review of retail, distribution and consumer research
120
International journal of retail and distribution management
72
International journal of electronic marketing and retailing : IJEMR
37
European journal of operational research : EJOR
36
Psychology & marketing
35
Management science : journal of the Institute for Operations Research and the Management Sciences
34
The journal of services marketing
29
European journal of marketing : EJM
28
Journal of the Academy of Marketing Science
25
SpringerLink / Bücher
25
International journal of consumer studies
23
International journal of production economics
23
Marketing intelligence & planning
23
Journal of marketing
22
Asia Pacific journal of marketing and logistics
21
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
21
Journal of strategic marketing
21
International journal of Indian culture and business management
20
European retail research
19
Cogent business & management
18
The journal of consumer marketing
18
The service industries journal
18
Marketing : ZFP ; journal of research and management
17
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
17
Production and operations management : an international journal of the Production and Operations Management Society
17
International journal of production research
15
Journal of fashion marketing and management
15
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
15
The journal of product & brand management
15
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
14
Omega : the international journal of management science
14
Technological forecasting & social change : an international journal
14
Journal of marketing management : JMM ; journal of the Academy of Marketing
13
Journal of marketing research : JMR
13
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
13
Services marketing quarterly
13
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Source
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ECONIS (ZBW)
4,696
USB Cologne (EcoSocSci)
27
EconStor
9
RePEc
4
OLC EcoSci
2
USB Cologne (business full texts)
1
Showing
1
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10
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4,739
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date (oldest first)
1
Examining retail customer experience and the moderation effect of
loyalty
programmes
Lin, Zhibin
;
Bennett, Dag
- In:
International journal of retail & distribution management
42
(
2014
)
10
,
pp. 929-947
Persistent link: https://www.econbiz.de/10010422006
Saved in:
2
Measuring customer experience in physical retail environments
Bustamante, Juan Carlos
;
Rubio Benito, Natalia
- In:
Journal of service management
28
(
2017
)
5
,
pp. 884-913
Persistent link: https://www.econbiz.de/10011801824
Saved in:
3
Interceding of repurchase intention between e-
loyalty
and word of mouth advocacy : a study of behavioural consequences and antecedents of e-
loyalty
Gulati, Shabnam
;
Gursimranjit Singh
;
Kumar, Arvind
- In:
International journal of electronic business : IJEB
18
(
2023
)
3
,
pp. 299-319
Persistent link: https://www.econbiz.de/10014309296
Saved in:
4
Customer experience quality and demographic variables (age, gender, education level, and family income) in retail stores
Deshwal, Pankaj
- In:
International journal of retail & distribution management
44
(
2016
)
9
,
pp. 940-955
Persistent link: https://www.econbiz.de/10011621222
Saved in:
5
Satisfaction
with service recovery : moderating effect of age in word-of-mouth
Moliner-Velázquez, Beatriz
;
Ruiz-Molina, María-Eugenia
; …
- In:
The journal of consumer marketing
32
(
2015
)
6
,
pp. 470-484
Persistent link: https://www.econbiz.de/10011485855
Saved in:
6
Loyalty
, quality and
satisfaction
in FMCG retail market does
loyalty
in retailing exist?
Nessim, Kattysamir
;
Thurn, Emmie
;
Gustafsson, David
; …
- In:
Inventi impact: retailing & consumer services
(
2015
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10011377364
Saved in:
7
Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination
Carlson, Jamie
;
O'Cass, Aron
;
Ahrholdt, Dennis C.
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 90-102
Persistent link: https://www.econbiz.de/10011388091
Saved in:
8
Customer
satisfaction
and
loyalty
in the Kuwaiti retail services market : why are satisfied buyers not always loyal buyers?
Pleshko, Larry P.
;
Heiens, Richard A.
- In:
The international review of retail, distribution and …
25
(
2015
)
1
,
pp. 55-71
Persistent link: https://www.econbiz.de/10010502834
Saved in:
9
Retail service quality,
satisfaction
, and trust : the key to shopper
loyalty
in the context of the Indonesian traditional market
Najib, Moh Farid
;
Sosianika, Adila
- In:
International journal of electronic marketing and …
10
(
2019
)
4
,
pp. 425-440
Persistent link: https://www.econbiz.de/10012168820
Saved in:
10
M-commerce : the nexus between mobile shopping service quality and
loyalty
Omar, Suha
;
Mohsen, Kholoud
;
Tsimonis, Georgios
; …
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012502686
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