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Effect of perceived attributes, perceived risk and perceived value on usage of online retailing services
Mwencha, Peter; Muathe, Stephen; Thuo, John Kuria - In: Journal of management research 6 (2014) 2, pp. 140-161
Persistent link: https://www.econbiz.de/10010430617
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How inaccessible retail websites affect blind and low vision consumers : their perceptions and responses
Cohen, Alex H.; Fresneda, Jorge E.; Anderson, Rolph E. - In: Journal of service theory and practice 33 (2023) 3, pp. 329-351
Persistent link: https://www.econbiz.de/10014302334
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Customers' perceptions as an antecedent of satisfaction with online retailing services
Mwencha, Peter; Muathe, Stephen - In: Journal of marketing and consumer behaviour in emerging … (2018) 1, pp. 4-27
The assessment of antecedents of customer satisfaction has become very important for the success of online retailing services. This paper reports the results of a study that investigated the antecedent role of customers' perceptions vis-a-vis satisfaction with online retailing services. While...
Persistent link: https://www.econbiz.de/10012116963
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Ranking of critical success factors for online retailing by TOPSIS approach
Singh, Shaina; Singh, Rajesh K.; Seth, Nitin - In: International journal of productivity and quality … 21 (2017) 3, pp. 359-374
Persistent link: https://www.econbiz.de/10011751226
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Diagnosing service quality in retailing : the case of Singapore
Durvasula, Srinivas; Lysonski, Steven - In: Journal for international business and entrepreneurship … 5 (2010) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10008688747
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The contingent effects of semantic price cues
Grewal, Dhruv; Roggeveen, Anne L.; Lindsey-Mullikin, Joan - In: Journal of retailing 90 (2014) 2, pp. 198-205
Persistent link: https://www.econbiz.de/10010402323
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The relationship between store performance and store managers perceptions of their customer services
Terblanche, Nic S. - In: Journal of euromarketing 23 (2014) 4, pp. 5-18
Persistent link: https://www.econbiz.de/10010497686
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Service quality and price perceptions by internet retail customers : linking the three stages of service interaction
Cho, Yun Kyung - In: Journal of service research : JSR 17 (2014) 4, pp. 432-445
Persistent link: https://www.econbiz.de/10010432161
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Customer perception towards Patanjali megastore and Kirana store : a comparative study
Saxena, Noopur; Gupta, Shreya; Gautam, Aastha - In: International journal of public sector performance … 6 (2020) 5, pp. 622-631
Persistent link: https://www.econbiz.de/10012516833
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Big Data Initiatives in Retail Environments : Linking Service Process Perceptions to Shopping Outcomes
Aloysius, John; Hoehle, Hartmut; Goodarzi, Soheil; … - 2021
Given the enormous amount of data created through customers’ transactions in retail stores, it comes as no surprise that retailers are actively seeking initiatives to leverage big data and offer their customers superior services that provide mutual, previously unattainable benefits....
Persistent link: https://www.econbiz.de/10013251216