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How service operations, perceived benefit, and psychological ownership enhance customer retention in retail : evidence in Vietnam supermarkets
Nguyen, Diep T. N.; Minh Pham; Chovancová, Miloslava; … - In: Cogent business & management 10 (2023) 2, pp. 1-25
In a world with enormous opportunities and challenges from the 4.0 revolution and the lingering COVID-19 pandemic, customer retention is more important than ever for retailers. While marketing and advertising can be more or less limited during the pandemic, retailers pay more attention to the...
Persistent link: https://www.econbiz.de/10014505113
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Omnichannel retailing : the role of situational involvement in facilitating consumer experiences
Hsia, Tzyh-Lih; Wu, Jen-Her; Xu, Xiaoyu; Li, Qi; Peng, … - In: Information & management : the internat. journal of … 57 (2020) 8, pp. 1-14
Persistent link: https://www.econbiz.de/10012418450
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Consumer patronage in omnichannel retailing and the moderating impact of culture : a MetaSEM review
Mukhopadhyay, Sandip; Chauhan, Sumedha; Mishra, Sita - In: Journal of strategic marketing 32 (2024) 3, pp. 374-390
Persistent link: https://www.econbiz.de/10014553261
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Buy-online-and-pick-up-in-store strategy and showroom strategy in the omnichannel retailing
Yang, Feng; Li, Xue; Huang, Zhimin - In: Advances in business and management forecasting 13 (2019), pp. 25-49
Persistent link: https://www.econbiz.de/10012154882
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Impact of store personality antecedents on store personality dimensions : an empirical study of department retail brands
Das, Gopal; Guin, Kalyan Kumar; Datta, Biplab - In: Global business review 14 (2013) 3, pp. 471-486
Persistent link: https://www.econbiz.de/10010230049
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Impacts of retail brand personality and self-congruity on store loyalty : the moderating role of gender
Das, Gopal - In: Journal of retailing and consumer services 21 (2014) 2, pp. 130-138
Persistent link: https://www.econbiz.de/10010338596
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Expressing and defining self and relationships through everyday shopping experiences
Compeau, Larry D.; Monroe, Kent B.; Grewal, Dhruv; … - In: Journal of business research : JBR 69 (2016) 3, pp. 1035-1042
Persistent link: https://www.econbiz.de/10011440075
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To personalize or not to personalize online purchase interactions : implications of self-selection by retailers
Thirumalai, Sriram; Sinha, Kingshuk K. - In: Information systems research : ISR 24 (2013) 3, pp. 683-708
Persistent link: https://www.econbiz.de/10010128782
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Personalization and hedonic motivation in creating customer experiences and loyalty in omnichannel retail
Tyrväinen, Olli; Karjaluoto, Heikki; Saarijärvi, Hannu - In: Journal of retailing and consumer services 57 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012305392
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Do personality traits predict "complaining" consumers?
Ekinci, Yuksel; Calderon, Joana; Siala, Haytham - In: International journal of business environment : IJBE 8 (2016) 1, pp. 32-42
Persistent link: https://www.econbiz.de/10011590921