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Customers' perceptions as an antecedent of satisfaction with online retailing services
Mwencha, Peter; Muathe, Stephen - In: Journal of marketing and consumer behaviour in emerging … (2018) 1, pp. 4-27
The assessment of antecedents of customer satisfaction has become very important for the success of online retailing services. This paper reports the results of a study that investigated the antecedent role of customers' perceptions vis-a-vis satisfaction with online retailing services. While...
Persistent link: https://www.econbiz.de/10012116963
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An investigation of customer attitude towards online stores
Mpinganjira, Mercy - In: African journal of science, technology, innovation & … 8 (2016) 5/6, pp. 447-456
Persistent link: https://www.econbiz.de/10011723672
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An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul; Jebarajakirthy, Charles; Shankar, Amit - In: Journal of strategic marketing 29 (2021) 2, pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
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Relational benefits as predictors of relationship quality outcomes in online retailing
Maduku, Daniel K.; Mathaba, Ryan L. - In: Journal of electronic commerce in organizations : JECO 20 (2022) 1, pp. 1-34
Persistent link: https://www.econbiz.de/10014306932
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Attitudinal loyalty towards online stores between loyal and disloyal clients : differences across four countries
Dikcius, Vytautas; Adomaviciute-Sakalauske, Karina; … - In: Organizations and markets in emerging economies 15 (2024) 1/30, pp. 74-89
The concept of loyalty has remained a central theme in business for over 50 years. This concept has gained additional attention with the growth of online retailing due to rapidly changing retail environments. Numerous studies have focused on the a ntecedents of online store loyalty; however,...
Persistent link: https://www.econbiz.de/10014535501
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Customer experience in online shopping : a structural modeling approach
Bhattacharya, Arijit; Srivastava, Manjari; Verma, Sanjeev - In: Journal of global marketing 32 (2019) 1, pp. 3-16
Persistent link: https://www.econbiz.de/10012201003
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Customer satisfaction, loyalty and switching intent in retail service settings
Kamble, Aakash; Walvekar, Shubhangi - In: International journal of electronic marketing and … 10 (2019) 4, pp. 389-405
Persistent link: https://www.econbiz.de/10012168816
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Loyalty programs in e-commerce and their perception by the young adult internet population
Tahal, Radek - In: Central European business review : CEBR 3 (2014) 2, pp. 7-13
Persistent link: https://www.econbiz.de/10010408384
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Analyzing the influence of COVID-19 on the E-commerce customer's retail experience in the supermarket industry : insights from Brazil
Cunha, Beatriz Moschetta; Lettieri, Carolina Kato; … - In: Logistics 7 (2023) 3, pp. 1-14
Background: E-commerce's convenience, speed, and ability to overcome geographical barriers have made it increasingly popular across industries. This study analyzed the impact of the COVID-19 pandemic on customer experience and satisfaction in supermarket retail e-commerce in the Brazilian...
Persistent link: https://www.econbiz.de/10014393346
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The impact of online shopping attributes on customer satisfaction and loyalty : moderating effects of e-commerce experienceh
Mofokeng, Thabang Excellent - In: Cogent business & management 8 (2021) 1, pp. 1-33
The COVID-19 pandemic has expedited the growth of e-commerce in South Africa, as in global markets, strengthening online shopping exchange relationships. Businesses seek advanced models of the online shopping dimensions that are appropriate for tailoring services to customers. The data collected...
Persistent link: https://www.econbiz.de/10012628370