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Luczak, Holger (ed.); Stich, Volker (contributor) - 2004

. Professionelles Dienstleistungsmanagement - Marktvorteile durch kundenorientierte Dienstleistungsprodukte.- Komplex 3 …

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The evolution of B2B strategies in the rise of value co-creation and service management

Chowdhury, Naushaba; Balaraman, Pravin; Liu, Jonathan - In: Journal of strategy and management 16 (2023) 4, pp. 708-732

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The impact of e-service offerings on the demand of online customers

Xu, Xun; Munson, Charles L.; Zeng, Shuo - In: International journal of production economics 184 (2017), pp. 231-244

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Identification and quantification of influent factors in perceived quality of the e-service provided by a university

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Dualities of digital services : everyday digital services as positive and negative contributors to customer well-being

Kemppainen, Tiina; Paananen, Tiina Elina - In: Journal of service theory and practice 34 (2024) 3, pp. 464-490

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Die Digitalisierung von Fernsehprogrammen : Perspektiven für private Veranstalter

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Digital ecosystem : how companies can achieve a sustainable competitiveness in the future and the digital age

Grieder, Hermann; Schwaferts, Dino - In: Digitalisierung und andere Innovationsformen im …, (pp. 41-62). 2019

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Enhancing patronage intention on online fashion industry in Indonesia : the role of value co-creation, brand image, and e-service quality

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Value co-creation has become an essential strategy in business that encourages customer involvement in creating products that meet customer demands and have superior value. Brand image and e-service quality are still important factors that influence customer decision making in purchasing...

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Linking perceived price fairness, customer satisfaction, trust, and loyalty : a structural equation modeling of Facebook-based e-commerce in Bangladesh

Hride, Fabliha Tasnim; Ferdousi, Farhana; Jasimuddin, … - In: Global business and organizational excellence : GBOE 41 (2022) 3, pp. 41-54

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Repurchase loyalty for customer social co-creation e-marketplaces

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