Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Electronic Commerce"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Turning customer satisfaction...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Electronic Commerce
Relationship marketing
26,443
Beziehungsmarketing
25,768
Messung
22,656
Measurement
22,442
Service quality
21,814
Dienstleistungsqualität
21,063
Customer satisfaction
15,559
Kundenzufriedenheit
13,976
Consumer behaviour
13,501
Konsumentenverhalten
13,269
Theorie
9,827
Theory
9,691
Telekommunikation
7,858
Telecommunications
7,228
Deutschland
5,532
USA
5,411
Germany
5,215
United States
5,213
Qualitätsmanagement
3,148
Armut
3,115
Quality management
3,080
Brand management
3,056
Poverty
3,045
Markenführung
3,040
Welt
3,031
World
2,982
Telecommunications industry
2,784
Telekommunikationssektor
2,728
Lieferantenmanagement
2,603
Supplier relationship management
2,601
Wirtschaftsprüfung
2,555
Financial audit
2,548
Social Web
2,501
Social web
2,500
Brand image
2,478
Markenimage
2,467
E-commerce
2,428
Schätzung
2,204
Marketingmanagement
2,171
more ...
less ...
Online availability
All
Undetermined
918
Free
358
Type of publication
All
Article
1,883
Book / Working Paper
620
Journal
4
Type of publication (narrower categories)
All
Article in journal
1,608
Aufsatz in Zeitschrift
1,608
Aufsatz im Buch
262
Book section
262
Graue Literatur
124
Non-commercial literature
124
Hochschulschrift
115
Thesis
93
Collection of articles of several authors
78
Sammelwerk
78
Arbeitspapier
70
Working Paper
70
Aufsatzsammlung
61
Konferenzschrift
24
Conference paper
23
Konferenzbeitrag
23
Case study
20
Fallstudie
20
Conference proceedings
19
Guidebook
10
Lehrbuch
10
Ratgeber
10
Textbook
9
Handbook
8
Handbuch
8
Bibliografie enthalten
6
Bibliography included
6
Elektronischer Datenträger
5
Glossar enthalten
5
Glossary included
5
Reprint
4
Statistik
4
Amtsdruckschrift
3
CD-ROM, DVD
3
Government document
3
Interview
3
Statistics
3
Advisory report
2
Bericht
2
Dissertation u.a. Prüfungsschriften
2
more ...
less ...
Language
All
English
2,141
German
366
French
4
Italian
2
Romanian
1
Spanish
1
Author
All
Piller, Frank T.
12
Wirtz, Bernd W.
12
Bauer, Hans H.
10
Schumann, Jan Hendrik
9
Leimstoll, Uwe
7
Stormer, Henrik
7
Chaffey, Dave
6
Falk, Tomas
6
Hammerschmidt, Maik
6
Hudetz, Kai
6
Theobald, Elke
6
Usman, Osly
6
Kalia, Prateek
5
Khosrowpour, Mehdi
5
Law, Chun Hung Roberts
5
Mangiaracina, Riccardo
5
Meier, Andreas
5
Muther, Andreas
5
Ratten, Vanessa
5
Ricard, Line
5
Smith, Alan D.
5
Straker, Karla
5
Thaichon, Park
5
Wrigley, Cara
5
Alioski, Adrian
4
Anderson, Rolph E.
4
Barrutia, José M.
4
Benbasat, Izak
4
Betz, Jürgen
4
Bressolles, Grégory
4
Brun, Isabelle
4
Cenfetelli, Ronald T.
4
Civelek, Mustafa Emre
4
Dahlstrand-Rudin, Amanda
4
Duarte, Paulo
4
Herrmann, Andreas
4
Hjort, Klas
4
Keuper, Frank
4
Klenow, Peter J.
4
Konuş, Umut
4
more ...
less ...
Institution
All
OECD
8
IGI Global
4
Springer Fachmedien Wiesbaden
4
Booz, Allen & Hamilton GmbH <Düsseldorf>
2
Bundesvereinigung Logistik
2
Deutsche Bank <Frankfurt am Main> / Research
2
ICETE <3, 2006, Setúbal>
2
Kompetenzschwerpunkt E-Business
2
National Bureau of Economic Research
2
Organisation for Economic Co-operation and Development
2
Staats- und Universitätsbibliothek Hamburg Carl von Ossietzky / Hamburg University Press
2
Arthur Andersen Wirtschaftsprüfungsgesellschaft, Steuerberatungsgesellschaft <Eschborn>
1
Arthur D. Little International Inc. <Wiesbaden>
1
Deutsche Tagung zu Mass Customization <2, 2000, Frankfurt, Main>
1
Deutscher Logistik-Kongress <17, 2000, Berlin>
1
Deutscher Logistik-Kongress <18, 2001, Berlin>
1
Deutsches Seminar für Fremdenverkehr Berlin
1
ENTER <22., 2015, Lugano>
1
Edward Elgar Publishing
1
Erich-Schmidt-Verlag
1
European Communication Council
1
European Marketing Academy
1
Europäisches Parlament / Policy Department for Economic, Scientific and Quality of Life Policies
1
Friedrich-Ebert-Stiftung / Stabsabteilung
1
Galileo Press
1
GfK Nürnberg, Gesellschaft für Konsum-, Markt- und Absatzforschung
1
ICETE <4, 2007, Barcelona>
1
ICETE <6, 2009, Mailand>
1
Institut für Versicherungswirtschaft <Wien>
1
Institut für Weltwirtschaft
1
Institute of Electrical and Electronics Engineers
1
International Conference on Advances in National Brand and Private Label Marketing <11., 2024, Oxford>
1
International Conference on Information and Communication Technologies in Tourism <(1999 :Innsbruck, Austria)>
1
International Conference on Information and Communication Technologies in Travel and Tourism <17, 2010, Lugano>
1
International Federation for Information Processing
1
International Monetary Fund / Statistics Dept
1
International Telecommunications Society
1
International Workshop on Distributed Systems: Operations and Management <13, 2002, Montréal>
1
Ludwig-Maximilians-Universität München
1
Monopolkommission
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
69
International journal of electronic customer relationship management : IJECRM
44
Journal of business research : JBR
31
International journal of business information systems : IJBIS
29
Journal of internet commerce
29
International journal of electronic marketing and retailing : IJEMR
27
Industrial marketing management : the international journal for industrial and high-tech firms
25
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
24
Electronic commerce research
22
Information systems and e-business management : ISeB
20
The service industries journal
20
International journal of e-business research : an official publication of the Information Resources Management Association
19
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
18
International journal of internet marketing and advertising : IJIMA
18
Asia Pacific journal of marketing and logistics
17
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
17
Journal of retailing
16
Electronic commerce research and applications
15
SpringerLink / Bücher
15
The journal of business & industrial marketing
15
Electronic markets : the international journal on networked business
14
International journal of hospitality management
14
Journal of electronic commerce research : JECR
14
Journal of travel and tourism marketing
13
Cogent business & management
12
International journal of electronic commerce : IJEC
12
International journal of networking and virtual organisations : IJNVO
12
International journal of retail and distribution management
12
Electronic Services
11
International journal of production economics
11
International journal of retail & distribution management
11
Journal of management information systems : JMIS
11
Journal of open innovation : technology, market, and complexity
11
Service business
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
Gabler Edition Wissenschaft
10
International journal of electronic business
10
Journal of marketing
10
Psychology & marketing
10
International journal of quality and service sciences
9
more ...
less ...
Source
All
ECONIS (ZBW)
2,492
USB Cologne (EcoSocSci)
13
USB Cologne (business full texts)
2
Showing
1
-
10
of
2,507
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Measuring e-service quality and its importance to customer satisfaction and loyalty : an empirical study in a telecom setting
Zhou, Ronggang
;
Wang, Xiaorui
;
Shi, Yuhan
;
Zhang, Renqian
; …
- In:
Electronic commerce research
19
(
2019
)
3
,
pp. 477-499
Persistent link: https://www.econbiz.de/10012099746
Saved in:
2
Kundenzufriedenheit
in Online-Beziehungen : Ergebnisse einer empirischen Studie
Wiedmann, Klaus-Peter
;
Langner, Sascha
;
Siecinski, Jessica
-
2007
Persistent link: https://www.econbiz.de/10014007209
Saved in:
3
Simultaneous
measurement
of quality in different online services
Barrera, Ramón Barrera
;
Carrión, Gabriel Cepeda
- In:
The service industries journal
34
(
2014
)
2
,
pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
Saved in:
4
OCL : online customer loyalty in the service industries : scale development and validation
Toufaily, Elissar
;
Fallu, Jean-Mathieu
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 269-298
Persistent link: https://www.econbiz.de/10011633641
Saved in:
5
Assessing channel quality to measure customers' outcome in online purchasing
Arsalan Najmi
;
Ahmed, Waqar
- In:
International journal of electronic customer …
11
(
2017/2018
)
2
,
pp. 179-201
Persistent link: https://www.econbiz.de/10011966928
Saved in:
6
Measurement
scales for technology-generated customer contact
Rudran, Raghunath
;
Kumar, J. Ajith
- In:
International journal of operations & production …
37
(
2017
)
5
,
pp. 534-556
Persistent link: https://www.econbiz.de/10011661472
Saved in:
7
Measuring service quality perceptions of Indian e-retailers : an evaluative study
Chavadi, Chandan Andanesh
;
Menon, Sindhu R.
;
Sirothiya, …
- In:
Metamorphosis : a journal of management research
18
(
2019
)
2
,
pp. 92-102
Persistent link: https://www.econbiz.de/10013384345
Saved in:
8
The influences of service quality of online order and electronic word of mouth on price sensitivity using loyalty as a mediating variable
Lin, Wen-Bao
;
Ku, Tsung-Yu
- In:
International journal of electronic business
12
(
2015
)
3
,
pp. 215-241
Persistent link: https://www.econbiz.de/10011538213
Saved in:
9
Antecedents of customer loyalty : study from the Indonesia's largest e-commerce
Rizan, Mohamad
;
Febrilia, Ika
;
Wibowo, Agus
;
Pratiwi, …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 283-293
Persistent link: https://www.econbiz.de/10012671389
Saved in:
10
The effect of website design quality and service quality toward repurchase intention in the e-commerce industry : a cross-continental analysis
Wilson, Nicholas
;
Keni, Keni
;
Tan, Pauline Henriette …
- In:
Gadjah Mada international journal of business
21
(
2019
)
2
,
pp. 187-222
Persistent link: https://www.econbiz.de/10012106901
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
