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Quality strategies for customer loyalty in an e-service environment : a case of m-banking customers
Vasudeva, Savdeep - In: Strategies and tools for managing connected consumers, (pp. 46-69). 2020
Persistent link: https://www.econbiz.de/10012106733
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Netzwerkbasierte E-Services als Instrument zur Kundenbindung
Schobert, Andreas - 2004
Persistent link: https://www.econbiz.de/10002123309
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Dualities of digital services : everyday digital services as positive and negative contributors to customer well-being
Kemppainen, Tiina; Paananen, Tiina Elina - In: Journal of service theory and practice 34 (2024) 3, pp. 464-490
Persistent link: https://www.econbiz.de/10015055422
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OCL : online customer loyalty in the service industries : scale development and validation
Toufaily, Elissar; Fallu, Jean-Mathieu; Ricard, Line - In: Journal of relationship marketing : innovations & … 15 (2016) 4, pp. 269-298
Persistent link: https://www.econbiz.de/10011633641
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An empirical analysis of the dimension of loyalty to determine customer retention for E-Commerce
In: Journal of creating value 9 (2023) 1, pp. 63-80
Persistent link: https://www.econbiz.de/10014581528
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An e-commerce customer service robot based on intention recognition model
Peng, Minjing; Qin, Yanwei; Tang, Chenxin; Deng, Xiangming - In: Journal of electronic commerce in organizations : the … 14 (2016) 1, pp. 34-44
Persistent link: https://www.econbiz.de/10011529142
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Satisfying the online food crave : the case of online food aggregators
Farah, Maya F.; Ramadan, Zahy; Kanso, Jana - In: International journal of consumer studies 46 (2022) 4, pp. 1413-1427
Persistent link: https://www.econbiz.de/10013329338
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Käuferverhalten bei legalen Musikdownloads : Auswahlverhalten, Qualitätsbeurteilung und Kundenbindung
Schwenkert, Ferdinand Emanuel - 2006 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003354638
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Behavioral Customer Loyalty in Online Shopping : The Role of E-Service Quality & E-Recovery
Mohammad Shafiee, Majid - 2018
Nowadays, the internet has become a suitable platform for the trade of products and services. Online shopping transactions are carried out without face-to-face contact; thus, various factors can affect customers' purchase intentions. In addition to aesthetics and ease of use, trust is a critical...
Persistent link: https://www.econbiz.de/10012918098