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Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty

Amin, Muslim - In: The international journal of bank marketing : IJBM 34 (2016) 3, pp. 280-306

Persistent link: https://www.econbiz.de/10011593721

Customers' usage behaviour of e-banking services : interplay of electronic banking and traditional banking

Sandhu, Supreet; Arora, Sangeeta - In: International journal of finance & economics : IJFE 27 (2022) 2, pp. 2169-2181

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Functional characteristics of banking websites and customer loyalty : the mediating role of online trust

Berraies, Sarra; Chtioui, Rached; Yahia, Karim Ben - In: The journal of applied business research 31 (2015) 3, pp. 911-923

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Internet-banking customer analysis based on perceptions of service quality in Taiwan

Liang, Chih-Chin; Wu, Pei-Ching - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 550-568

Persistent link: https://www.econbiz.de/10011305706

An empirical study on influence of e-CRM towards customer loyalty in banking sector

Shastri, Siddharth; Sharma, Ridhima; Sethi, Vaishali - In: International journal of public sector performance … 6 (2020) 5, pp. 642-652

Persistent link: https://www.econbiz.de/10012516845

A conjoint analysis of customers' preferences for e-banking channels

Saxena, Noopur; Gera, Navneet; Nagdev, Kritika; Di … - In: International journal of electronic marketing and … 12 (2021) 1, pp. 52-68

Persistent link: https://www.econbiz.de/10012509384

Designing the impact pattern of electronic service quality thorugh perceived value and electronic trust on customers' electronic commitment : case study of customers of different b...

Zaneian, Z.; Seify, M.; Joukar, A. - In: International journal of electronic customer … 9 (2015) 4, pp. 220-239

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E-service quality and trust on customer's patronage intention : moderation effect of adoption of advanced technologies

Muhammad Sabbir Rahman; Hossain, Md Afnan; Zaman, … - In: Journal of global information management : an official … 28 (2020) 1, pp. 39-55

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A study on customer's perception of online banking and e-service quality among Chennai customers

Kumar, G.; Shenbagaraman, V. M. - In: International journal of business excellence 11 (2017) 1, pp. 72-94

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Determinants of customers' adaptation to Internet Banking : evidence from Greater Jakarta Area, Indonesia

Nasreen, Jareena; Lubis, Arief Wibisono - In: ASEAN marketing journal : Association of Southeast … 13 (2021) 2, pp. 143-157

Manuscript type: Research Article. Research Aims: This paper aims to analyze factors that affect customers’ adaptation to using Internet Banking among banks’ customers in Indonesia. The variables hypothesized to influence adaptation to using Internet Banking are Importance of Internet...

Persistent link: https://www.econbiz.de/10012886853

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