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~subject:"Electronic Commerce"
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Consumer anger: a label in sea...
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Electronic Commerce
Consumer behaviour
83,165
Konsumentenverhalten
80,685
Service quality
21,688
Dienstleistungsqualität
20,937
Customer satisfaction
15,488
Kundenzufriedenheit
13,904
Relationship marketing
12,661
Beziehungsmarketing
12,582
Theorie
10,800
Emotion
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10,592
Brand management
7,868
Markenführung
7,820
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6,966
Markenimage
6,919
USA
6,637
United States
6,346
Online-Handel
5,994
Online retailing
5,980
Deutschland
5,461
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5,264
Social web
5,261
Germany
5,114
Online-Marketing
4,735
Internet marketing
4,722
Einzelhandel
4,495
Retail trade
4,453
Brand
4,372
Markenartikel
4,356
Experiment
4,089
E-commerce
3,988
Werbewirkung
3,794
Advertising effects
3,754
Verbraucherverhalten
3,589
Advertising
3,135
Vertrauen
3,123
Confidence
3,104
Werbung
3,039
Virales Marketing
3,018
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9
Civelek, Mustafa Emre
8
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8
Heinemann, Gerrit
8
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8
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Tan, Yong
8
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7
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Fedoseeva, Svetlana
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Ghose, Anindya
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Kalia, Prateek
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7
Mou, Jian
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6
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6
Breugelmans, Els
6
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6
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Falk, Tomas
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6
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6
Kumar, Vinod
6
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6
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Shareef, Mahmud Akhter
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Edward Elgar Publishing
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Staats- und Universitätsbibliothek Hamburg Carl von Ossietzky / Hamburg University Press
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Akademie für Technikfolgenabschätzung in Baden-Württemberg
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Allgemeine Gesellschaft für Philosophie in Deutschland
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Bauhaus-Universität Weimar / Institut für Europäische Urbanistik
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Books on Demand GmbH <Norderstedt>
1
Campus Verlag
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Centre de recherche pour l'étude et l'observation des conditions de vie
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Digital Marketing & eCommerce Conference <4., 2023, Barcelona>
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Erich-Schmidt-Verlag
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European Marketing Academy
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Europäische Kommission / Consumers, Health, Agriculture and Food Executive Agency
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Europäische Kommission / EU Consumer Programme
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Europäische Kommission / Generaldirektion Justiz und Verbraucher
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1
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Konsum im Wandel - das Transformative Potenzial <Veranstaltung> <2017, Klagenfurt>
1
London Economics Ltd
1
NetLibrary, Inc
1
Peter Lang GmbH
1
Rheinwerk Verlag
1
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Journal of retailing and consumer services
167
Journal of business research : JBR
71
Electronic commerce research
66
Journal of internet commerce
63
International journal of electronic marketing and retailing : IJEMR
56
Information systems research : ISR
40
International journal of e-business research : an official publication of the Information Resources Management Association
40
International journal of business information systems : IJBIS
37
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
36
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
35
Electronic commerce research and applications
33
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
33
International journal of internet marketing and advertising : IJIMA
33
Journal of management information systems : JMIS
32
Journal of retailing
31
International journal of hospitality management
29
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
28
Asia Pacific journal of marketing and logistics
27
International journal of electronic customer relationship management : IJECRM
26
International journal of retail & distribution management
26
Journal of electronic commerce research : JECR
26
Management science : journal of the Institute for Operations Research and the Management Sciences
26
Cogent business & management
25
Information systems and e-business management : ISeB
25
The international review of retail, distribution and consumer research
24
SpringerLink / Bücher
23
International journal of electronic business
22
International journal of electronic commerce : IJEC
22
Psychology & marketing
22
Journal of travel and tourism marketing
20
The service industries journal
20
International journal of consumer studies
19
International journal of production economics
19
International journal of retail and distribution management
19
Journal of fashion marketing and management
19
Electronic markets : the international journal on networked business
17
International journal of electronic business : IJEB
17
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
17
International journal of networking and virtual organisations : IJNVO
16
Global business review
15
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Source
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ECONIS (ZBW)
4,073
USB Cologne (EcoSocSci)
37
USB Cologne (business full texts)
2
RePEc
1
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1
Online service failure : how consumers from emerging countries react and complain
Rohden, Simoni F.
;
Matos, Celso Augusto de
- In:
Journal of consumer marketing
39
(
2022
)
1
,
pp. 44-54
Persistent link: https://www.econbiz.de/10013165311
Saved in:
2
The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
Saved in:
3
Effects of online commercial friendships on customer revenge following a service failure
Fu, Xiaorong
;
Pang, Jing
;
Gursoy, Dogan
- In:
Journal of business research : JBR
153
(
2022
),
pp. 102-114
Persistent link: https://www.econbiz.de/10013533975
Saved in:
4
Consumer's re-participation in online flash sale after service failure : a moderated-mediation study
Sharma, Anjali
;
Jayasimha, K. R.
;
Srivastava, Himanshu …
- In:
Journal of global marketing
37
(
2024
)
3
,
pp. 194-211
Persistent link: https://www.econbiz.de/10015050010
Saved in:
5
A comprehensive model of customer direct and indirect revenge : understanding the effects of perceived greed and customer power
Grégoire, Yany
;
Laufer, Daniel
;
Tripp, Thomas M.
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
6
,
pp. 738-758
Persistent link: https://www.econbiz.de/10008779087
Saved in:
6
Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry
Bai, Yanzhuang
;
Li, Tingwu
;
Zheng, Chundong
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209529
Saved in:
7
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
8
Impacts of service guarantees on consumers' perceived quality and satisfaction in e-commerce
Oliveira, Alessandro Silva de
;
Souki, Gustavo Quiroga
; …
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2559-2580
Persistent link: https://www.econbiz.de/10014470801
Saved in:
9
Addressing service failure and initiating service recovery in online platforms : literature review and research agenda
Manu C
;
Sreejesh, S.
- In:
Journal of strategic marketing
29
(
2021
)
8
,
pp. 658-689
Persistent link: https://www.econbiz.de/10012653604
Saved in:
10
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
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