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Sharing dissatisfaction online : analyzing the nature and predictors of hotel guests negative reviews

Fernandes, Teresa; Fernandes, Filipa - In: Journal of hospitality marketing & management 27 (2018) 2, pp. 127-150

Persistent link: https://www.econbiz.de/10011848333

Determining the reliability and validity of online reputation databases for lodging : Booking.com, TripAdvisor, and HolidayCheck

Rodríguez-Díaz, Manuel; Espino Rodríguez, Toms F. - In: Journal of vacation marketing : an international journal 24 (2018) 3, pp. 261-274

Persistent link: https://www.econbiz.de/10011912209

Identifying value-creating aspects in luxury hotel services via third-party online reviews : a cross-cultural study

Tsiotsou, Rodoula H. - In: International journal of retail and distribution management 50 (2022) 2, pp. 183-205

Persistent link: https://www.econbiz.de/10013397924

Exploring user-generated images in online reviews of hotels

Djafarova, Elmira; Deluce, Brian - In: Tourism analysis : an interdisciplinary tourism & … 23 (2018) 3, pp. 323-335

Persistent link: https://www.econbiz.de/10011929572

A rating of the online reputation balance in lodgings

Rodríguez-Díaz, Manuel; Alonso-González, Raquel; … - In: Administrative Sciences : open access journal 9 (2019) 3/58, pp. 1-18

Online reputation is a strategic aspect of lodgings' image and commercialization. Websites containing tourism reviews have increased their influence on customers' decisions, leading to the effective management of Internet social media accounts. Customer evaluations of lodgings vary across...

Persistent link: https://www.econbiz.de/10012145396

The influence of hotel price on perceived service quality and value in e-tourism : an empirical investigation based on online traveler reviews

Ye, Qiang; Li, Huiying; Wang, Zhisheng; Law, Rob - In: Journal of hospitality & tourism research : JHTR ; the … 38 (2014) 1, pp. 23-39

Persistent link: https://www.econbiz.de/10010252159

Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern

Sparks, Beverley; So, Kevin Kam Fung; Bradley, Graham L. - In: Tourism management : research, policies, practice 53 (2016), pp. 74-85

Persistent link: https://www.econbiz.de/10011440024

Impact of website interface on customer experience and engagement intention in online hotel booking

Le, Tran-Thien-Y.; Chen, Ja-Shen - In: International journal of information systems in the … 14 (2022) 1, pp. 1-18

Persistent link: https://www.econbiz.de/10012799971

Profiling satisfied and dissatisfied hotel visitors using publicly available data from a booking platform

Pokryshevskaya, Elena B.; Antipov, Evgeny A. - In: International journal of hospitality management 67 (2017), pp. 1-10

Persistent link: https://www.econbiz.de/10011785129

Categorizing peer-to-peer review site features and examining their impacts on room sales

Ai, Jin; Chi, Oscar Hengxuan; Ouyang, Zhe - In: Journal of hospitality marketing & management 28 (2019) 7, pp. 862-881

Persistent link: https://www.econbiz.de/10012176721

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