Narrow search
Showing 1 - 10 of 5,300
Cover Image
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun; Wang, Kai-yu; Chih, Wen-hai - In: The service industries journal 33 (2013) 11, pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Cover Image
The effect of customer experience of trust and e-service quality on customer loyalty with customer satisfaction as a research mediation variable in Tokopedia e-commerce : a study c...
Silviana, Nurfirda Sofia; Rofiaty; Puspaningrum, Astrid - 2022
Persistent link: https://www.econbiz.de/10013445121
Cover Image
Impact of e-trustmark reputation on customer loyalty and online purchase intentions: empirical evidence from an emerging country
Quan Hong Nguyen; Tho Thi Anh Nguyen; Linh Thuy Nguyen; … - In: International journal of electronic business : IJEB 18 (2023) 4, pp. 466-492
Persistent link: https://www.econbiz.de/10014439824
Cover Image
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.; Strutton, David - In: Journal of retailing and consumer services 53 (2020), pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Cover Image
Relationship value based on customer equity influences on online group-buying customer loyalty
Zhang, Ruijin; Li, Guoxin; Wang, Haiyan - In: Journal of business research : JBR 69 (2016) 9, pp. 3820-3826
Persistent link: https://www.econbiz.de/10011515268
Cover Image
Web design and trust as moderators in the relationship between e-service quality, customer satisfaction and customer loyalty
Venkatakrishnan, Jeeva; Alagiriswamy, Ravikumar; … - In: The TQM journal : the international review of … 35 (2023) 8, pp. 2455-2484
Persistent link: https://www.econbiz.de/10014457817
Cover Image
Effect of vendor characteristics and relationship quality on consumer re-purchase intention in the B2C e-commerce in Yemen
Hadi, Mohammed Nasser; Hadi, Ali N.; Abdulrab, Mohammed A. - 2019
Persistent link: https://www.econbiz.de/10012145449
Cover Image
Identifying the determinants and consequences of post-recovery satisfaction in B2B customers : a multidimensional justice theory perspective
Ahmad, Bilal; Yuan, Jingbo; Akhtar, Nadeem; Ashfaq, Muhammad - In: The journal of business & industrial marketing 39 (2024) 2, pp. 423-437
Persistent link: https://www.econbiz.de/10014473086
Cover Image
Does strategic management of digital technologies influence electronic word-of-mouth (eWOM) and customer loyalty? : empirical insights from B2B platform economy
Belhadi, Amine; Kamble, Sachin S.; Benkhati, Imane; … - In: Journal of business research : JBR 156 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10013534277
Cover Image
Digitalization in B2B marketing : omnichannel management from a PLS-SEM approach
Alonso-Garcia, Javier; Pablo-Marti, Federico; … - In: The journal of business & industrial marketing 38 (2023) 2, pp. 317-336
Persistent link: https://www.econbiz.de/10013539265