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Customers' quality perceptions towards online railway reservation services in India : an exploratory study
Khare, Arpita; Handa, Meenakshi - In: International journal of services and operations management 9 (2011) 4, pp. 491-505
Persistent link: https://www.econbiz.de/10009306308
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Effect of perceived attributes, perceived risk and perceived value on usage of online retailing services
Mwencha, Peter; Muathe, Stephen; Thuo, John Kuria - In: Journal of management research 6 (2014) 2, pp. 140-161
Persistent link: https://www.econbiz.de/10010430617
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Customers perceptions toward the use of online services : the case of Saudi telecommunication sector
Al-Shourah, Abdullah Ahmed - In: Journal of management research 6 (2014) 1, pp. 239-256
Persistent link: https://www.econbiz.de/10010430645
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Service quality and price perceptions by internet retail customers : linking the three stages of service interaction
Cho, Yun Kyung - In: Journal of service research : JSR 17 (2014) 4, pp. 432-445
Persistent link: https://www.econbiz.de/10010432161
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Dienstleistungen im Internet und ihre Qualität aus Kundensicht
Breithaupt, Hans-Friedrich - 2005 - 1. Aufl.
Persistent link: https://www.econbiz.de/10002749839
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An Investigation of Perception Differences Regarding E-Service Quality Dimensions Among E-Service Customers
Başaran, Bülent - 2012
Diffusion of Internet usage and proliferation of electronic commerce activities have forced many service companies to implement the online extensions and provide all or some services via high quality web sites. Therefore, determining the quality dimensions of their web sites and understanding...
Persistent link: https://www.econbiz.de/10013114503
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The effect of employees' politeness strategy and customer membership on customers' perception of co-recovery and online post-recovery satisfaction
Zhang, Yu; Yuan, Yafen; Su, Jiafu; Xiao, Yan - In: Journal of retailing and consumer services 63 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012665997
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Effect of Trust, Satisfaction, Risk Perception, and Quality of Interest to Buy Online Website Using E-Commerce System
Suherman, Choirunnisa - 2020
This study aims to determine the effect of trust, satisfaction, perception of risk and quality website to purchase … results showed that there are significant between trust, satisfaction, and perception of risk toward buying interest online … value of > 0.5 and values Average Variance Extracted (AVE) trust, satisfaction, perception of risk, quality websites and …
Persistent link: https://www.econbiz.de/10012845232
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How inaccessible retail websites affect blind and low vision consumers : their perceptions and responses
Cohen, Alex H.; Fresneda, Jorge E.; Anderson, Rolph E. - In: Journal of service theory and practice 33 (2023) 3, pp. 329-351
Persistent link: https://www.econbiz.de/10014302334