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Collaborative Browsing für internetbasierte Service- und Supportprozesse
Lassmann, Andreas - 2009
Persistent link: https://www.econbiz.de/10003902088
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The joint effect of buyer-supplier interaction and service complexity on B2B buyer satisfaction
Teixeira, Rafael; Paiva, Ely Laureano; Matos, Celso … - In: International journal of services technology and … 26 (2020) 6, pp. 455-477
Persistent link: https://www.econbiz.de/10012503714
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An e-commerce customer service robot based on intention recognition model
Peng, Minjing; Qin, Yanwei; Tang, Chenxin; Deng, Xiangming - In: Journal of electronic commerce in organizations : the … 14 (2016) 1, pp. 34-44
Persistent link: https://www.econbiz.de/10011529142
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Satisfying the online food crave : the case of online food aggregators
Farah, Maya F.; Ramadan, Zahy; Kanso, Jana - In: International journal of consumer studies 46 (2022) 4, pp. 1413-1427
Persistent link: https://www.econbiz.de/10013329338
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The Internet as an important tool in the tourism industry and its use in customer service
Tzioras, Nikolaos - In: Expert journal of marketing 6 (2018) 2, pp. 74-80
Persistent link: https://www.econbiz.de/10012217259
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Managing service quality in high customer contact B2B services across domestic and international markets
Pomirleanu, Nadia; Mariadoss, Babu John; Chennamaneni, … - In: Industrial marketing management : the international … 55 (2016), pp. 131-143
Persistent link: https://www.econbiz.de/10011503639
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Scale development of customer satisfaction with complaint handling and service recovery in an e-commerce setting
Kumari, Parveen; Kumar, Satinder; Itani, Maher N. - In: Journal for global business advancement : JGBA 14 (2021) 3, pp. 383-407
Persistent link: https://www.econbiz.de/10012614003
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Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen; Kumar, Satinder - In: International journal of electronic customer … 12 (2020) 3, pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
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The contest determinant of delight and disappointment : a case study of online banking
Petnji Yaya, Luc Honore; Marimon, Frederic; Casadesús, … - In: Total quality management & business excellence : an … 24 (2013) 12, pp. 1376-1389
Persistent link: https://www.econbiz.de/10010208024