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A study on customer's perception of online banking and e-service quality among Chennai customers

Kumar, G.; Shenbagaraman, V. M. - In: International journal of business excellence 11 (2017) 1, pp. 72-94

Persistent link: https://www.econbiz.de/10011710582

Internet-banking customer analysis based on perceptions of service quality in Taiwan

Liang, Chih-Chin; Wu, Pei-Ching - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 550-568

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Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty

Amin, Muslim - In: The international journal of bank marketing : IJBM 34 (2016) 3, pp. 280-306

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How e-service quality influence post-purchase behaviour : the mediating role of perceived value and the moderating of perceived risk

Ha Thu Nguyen; Anh Chi Phan; Phuong Hien Nguyen - In: International journal of electronic marketing and … 14 (2023) 3, pp. 257-274

Persistent link: https://www.econbiz.de/10014310029

Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty

Paul, Thomas John; Jacob, Jayanth - In: International journal of services and operations management 32 (2019) 2, pp. 224-248

Persistent link: https://www.econbiz.de/10012008989

Internet banking : a review (2002-2016)

Keskar, Mugdha Y.; Pandey, Neeraj - In: Journal of internet commerce 17 (2018) 3, pp. 310-323

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Managing self-service technology service quality to enhance e-satisfaction

Boon-itt, Sakun - In: International journal of quality and service sciences 7 (2015) 4, pp. 373-391

Persistent link: https://www.econbiz.de/10011448195

Designing the impact pattern of electronic service quality thorugh perceived value and electronic trust on customers' electronic commitment : case study of customers of different b...

Zaneian, Z.; Seify, M.; Joukar, A. - In: International journal of electronic customer … 9 (2015) 4, pp. 220-239

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E-service quality and trust on customer's patronage intention : moderation effect of adoption of advanced technologies

Muhammad Sabbir Rahman; Hossain, Md Afnan; Zaman, … - In: Journal of global information management : an official … 28 (2020) 1, pp. 39-55

Persistent link: https://www.econbiz.de/10012183249

Determinants of customers' adaptation to Internet Banking : evidence from Greater Jakarta Area, Indonesia

Nasreen, Jareena; Lubis, Arief Wibisono - In: ASEAN marketing journal : Association of Southeast … 13 (2021) 2, pp. 143-157

Manuscript type: Research Article. Research Aims: This paper aims to analyze factors that affect customers’ adaptation to using Internet Banking among banks’ customers in Indonesia. The variables hypothesized to influence adaptation to using Internet Banking are Importance of Internet...

Persistent link: https://www.econbiz.de/10012886853

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