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An e-commerce customer service robot based on intention recognition model

Peng, Minjing; Qin, Yanwei; Tang, Chenxin; Deng, Xiangming - In: Journal of electronic commerce in organizations : the … 14 (2016) 1, pp. 34-44

Persistent link: https://www.econbiz.de/10011529142

Artificial intelligence in electronic commerce : basic chatbots and consumer journey

Nichifor, Eliza; Trifan, Adrian; Nechifor, Elena Mihaela - In: Amfiteatru economic : an economic and business research … 23 (2021) 56, pp. 87-101

This study aims to empirically cover the impact of the use of artificial intelligence through chatbots on online retail in terms of content implemented in the communication process. The presented research brings a contribution to the specialized literature by analyzing the perceived utility and...

Persistent link: https://www.econbiz.de/10012821256

The prediction of online shopping consumers' attitude based on certain statements of consumer and marketing factors with reference to post graduate students in Coimbatore City

Rajendrakumar, R. - In: International journal of business information systems : … 39 (2022) 4, pp. 472-496

Persistent link: https://www.econbiz.de/10013198456

A study of online shopping experience and swaying brand preference between Noon and Amazon in UAE

Vakhariya, Shital - In: South Asian journal of management : SAJM 27 (2020) 2, pp. 84-112

Persistent link: https://www.econbiz.de/10012429532

Satisfying the online food crave : the case of online food aggregators

Farah, Maya F.; Ramadan, Zahy; Kanso, Jana - In: International journal of consumer studies 46 (2022) 4, pp. 1413-1427

Persistent link: https://www.econbiz.de/10013329338

The Internet as an important tool in the tourism industry and its use in customer service

Tzioras, Nikolaos - In: Expert journal of marketing 6 (2018) 2, pp. 74-80

Persistent link: https://www.econbiz.de/10012217259

Online music consumption in today's technological context : putting the influence of ethics in perspective

Weijters, Bert; Goedertier, Frank; Verstreken, Sofie - In: Journal of business ethics : JOBE 124 (2014) 4, pp. 537-550

Persistent link: https://www.econbiz.de/10010431314

Examining role of trust in shaping online shopping attitude among women : an empirical assessment

Arora, Nupur - In: International journal of public sector performance … 6 (2020) 5, pp. 748-766

Persistent link: https://www.econbiz.de/10012516864

Service quality in a mobile-banking-applications context : do users' age and gender matter?

Trabelsi-Zoghlami, Amira; Berraies, Sarra; Yahia, Karim Ben - In: Total quality management & business excellence 31 (2020) 15, pp. 1639-1668

Persistent link: https://www.econbiz.de/10012385051

Personalized hybrid book recommender

Arabi, Hossein; Balakrishnan, Vimala - In: International journal of information systems in the … 11 (2019) 3, pp. 70-97

Persistent link: https://www.econbiz.de/10012111248

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