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Impact of factors affecting customer satisfaction in e-commerce among Indian consumers : an empirical study
Francis, Princy; Sudeep, S.; Kumar, Alok - In: International journal of Indian culture and business … 24 (2021) 1, pp. 81-102
Persistent link: https://www.econbiz.de/10012695828
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Online shopping experience in India : an examination of consumers world
Dutt, Maani; Singh, Anurupa B.; Joshi, Ambrish - In: International journal of business excellence : IJBEX 21 (2020) 3, pp. 378-393
Persistent link: https://www.econbiz.de/10012250654
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E-commerce busing behavior in India : the role of website features in e-loyalty
Joshi, Deepal; Achuthan, Sarla - In: South Asian journal of management : SAJM 23 (2016) 1, pp. 56-88
Persistent link: https://www.econbiz.de/10011581071
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Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty
Paul, Thomas John; Jacob, Jayanth - In: International journal of services and operations management 32 (2019) 2, pp. 224-248
Persistent link: https://www.econbiz.de/10012008989
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Revisiting trust toward e-retailers among Indian online consumers
Aeron, Prageet; Jain, Shilpi; Kumar, Alok - In: Journal of internet commerce 18 (2019) 1, pp. 45-72
Persistent link: https://www.econbiz.de/10012179558
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Trust and product as moderators in online shopping behavior : evidence from India
Davis, Felicita; Gnanasekar, Manoj Britto Francis; … - In: South Asian journal of marketing 2 (2021) 1, pp. 28-50
not many studies are available in India to empirically examine the moderating relationships of trust and product in … 556 respondents from three major cities (Hyderabad, Chennai and Bangalore) in the southern part of India using structured …) trust and (6) product factors were positively related to online user behavior. Results also show that user behavior is …
Persistent link: https://www.econbiz.de/10013341302
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Adoption of online pharmacies in India : an empirical study
Sampat, Brinda; Sabat, Kali Charan - In: International journal of business innovation and … 29 (2022) 4, pp. 449-478
Persistent link: https://www.econbiz.de/10014293879
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The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque; Banerjee, Shubhomoy; Singh, Baljeet - In: Services marketing quarterly 44 (2023) 2/3, pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
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Web design and trust as moderators in the relationship between e-service quality, customer satisfaction and customer loyalty
Venkatakrishnan, Jeeva; Alagiriswamy, Ravikumar; … - In: The TQM journal : the international review of … 35 (2023) 8, pp. 2455-2484
Persistent link: https://www.econbiz.de/10014457817
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E-shopping orientation, trust and impulse buying in the online context : a study based on female members of Generation Z in India
John, Annie; Mathew, Jain; Nair, Sridevi - In: International journal of internet marketing and … 21 (2024) 1/2, pp. 55-67
Persistent link: https://www.econbiz.de/10015066816